Welcome to the Q&A Forum

Hey there! Tawny from Moz's Help Team here.

Unfortunately, our tools only track the first 50 places of SERP results - beyond that, our tools don't track where your site is ranking. That's partially because results beyond the 5th page of results typically fluctuate a good deal, and so it would be really difficult to show your rankings accurately with any confidence.

I'm afraid there's no way to use our tools to find out where your site is ranking beyond the first 50 results. Sorry about that!

If you still have questions or need a bit of extra help, feel free to write in to us at help@moz.com and we'll do our best to sort you out!

Hey there!

It's less an issue of a bug in our system and more a factor of how the index was formed this time around. We expect data to normalize and stabilize after our next index update.

Hey there! Tawny from Moz's Help Team here!

The only way to make bulk checks in Open Site Explorer would be to use our Mozscape API to do those bulk checks! You can read more about the API over in our Help Hub pages, here: https://moz.com/help/guides/moz-api/mozscape/overview

It's pretty technical, so you'd likely need a web developer to help you decipher the results you get back.

I hope this helps! If you've got questions about the API or how to use it, feel free to send us a note at help@moz.com and we'll sort things out for ya!

Hey there! Tawny from Moz's Help Team here.

Hm... this sounds like it may be a question for Bright Local's support team. If you have questions about your Moz Local listings, please send us a message at help@moz.com with your questions, and we'll do our best to answer them for you. Thanks!

Hey there! Tawny from Moz's Help Team here.

Pages are considered to have duplicate titles only if their titles are exact matches. There is no notion of overlapping or partial matches for this purpose. Like duplicate content, canonical versions should be considered, but not pages that refer to the canonical version. Furthermore, two pages with blank titles should not be considered duplicates of one another. You can verify the page title by viewing the source code of the page itself.

I hope this helps! If you've still got questions, feel free to shoot us a note at help@moz.com and we'll do our best to answer them for ya!

Another update from the team! This is the most up-to-date list of TLDs that Open Site Explorer currently supports: https://raw.githubusercontent.com/publicsuffix/list/abde055b790f9577d02116da8c819838248a9258/public_suffix_list.dat

It looks like .scot doesn't appear in that list, so my original answer applies here - that TLD just isn't currently supported by our index. Sorry about that!

I'm afraid we won't be offering refunds for this issue - Open Site Explorer is one of our free research tools, so there's no cost to get started using this info.

Back again with a bit more clarity - it turns out that we don't support every TLD in this list, just the ones that appear above the line // List of new gTLDs imported from https://newgtlds.icann.org/newgtlds.csv on 2016-11-29T01:06:51Z

It looks like .scot is actually below that line, so it's not supported by Open Site Explorer. Sorry about that! It appears that this list has been updated since we began using it as a reference. I will check with the team to see if we could put some work into coming up with a Moz-specific list of TLDs that are supported by the tools rather than relying upon a 3rd party resource.

I do apologize for not being able to provide answers that inspire confidence!

Shoot - you're totally right - that TLD is supported by OSE.

In that case, it looks like we just don't have much linking information for your site in our index.

Open Site Explorer and the Link Analysis page of campaigns are both tied to our Mozscape index, which tends to update roughly once a month.

Just a few points on how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled ~130 billion URLs

The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories. This does bias our index slightly in favor of newer links - older links are only cached in the index for about 180 days, so unless the tools are prompted to return to those sites and re-crawl them, they may fall back out of our index after a few months.

You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.

Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.

The best thing to do if you want us to find backlinks to your site is to do just what you're already doing - search for those sites in Open Site Explorer. That should prompt our tools to visit your sites and crawl the web looking for links pointing back to them. Depending on where we are with processing the current index, you should start to see more backlink information after one or two index updates.

I know that's a ton of info, so if you've still got questions, feel free to shoot us a note at help@moz.com and we'll do our best to answer them for ya!

Hi there! Tawny from Moz's Help Team here. 
​
I'm afraid we don't currently support custom Top Level Domains (TLD) such as .scot - this would explain why there's no data for this site in our Index and why Open Site Explorer isn't returning any data for your site.

Unfortunately, I don't know of a good workaround for this - it's a technical limitation of the tool. I'll make a note to bring it up with our product team - I know we plan to expand the list of TLDs we support, but I'm not sure what kind of timeframe we can expect before new TLDs will be supported. You can find the current list of TLDs that we do support here: https://publicsuffix.org/list/effective_tld_names.dat

​If you've got any more questions, feel free to shoot us a note at help@moz.com and we'll do our best to answer them for ya!

Hey there! Tawny from Moz's Help Team here.

Sorry to hear about your DA dropping after our index update! That's a bummer! Rand does a really good job of breaking down what went differently with this month's index and why it affected DA scores the way it did in this thread: https://moz.com/community/q/is-everybody-seeing-da-pa-drops-after-last-moz-api-update#reply_359883

Take a gander and see if that helps answer why your scores have dropped. If you've still got questions, feel free to shoot us a note at help@moz.com and we'll do our best to answer them all.

Oh, how we wish that it could be mobile friendly! Our forum runs on a bit of a clunky system, though, so it'll need some pretty major overhauling to be mobile-friendly. We're working on optimizing our forum to make it better for all our customers and community members, so it's definitely something we've got in mind going forward!

Hey there! Tawny from Moz's Help Team here!

Yep, the only way to get more queries in Keyword Explorer would be to upgrade your Moz Pro subscription to a higher tier. At the Medium tier you'll get 5,000 queries per month! Sweet!

I hope this helps! If you still have questions or need any help getting set up, feel free to drop us a line at help@moz.com.

If we found fewer links to your sites with this index update, that can certainly be a factor in why you may have seen your Domain Authority drop a bit. These fluctuations aren't out of the ordinary, for all the reasons Rand mentions above - the number of backlinks in our index, and the quality of those links, will impact your DA scores.

You may see your DA bounce back after our next index update. This isn't scheduled for next week - our indexes take approximately 4 weeks to process. It looks like the next update is scheduled for February 28th. You can check this page for details on the Mozscape Index update any time: https://moz.com/products/api/updates

Hope that helps!

You're not wrong! Seeing a drop in links is likely to mean that our crawlers just didn't pick up those URLs this time around and include them in our index, but in all likelihood those links that we previously reported are still out there on the web. Our tools just haven't re-visited them to add them back into the index.

Hi there! Tawny from Moz's Help Team here.

Aw, man! Sorry to hear about your DA dropping. You're right that it appears to have happened for everyone, across the board.  I think I can help explain. The reasoning behind this can be hard to pinpoint without the help of an SEO consultant or the specific web designer for your website. Domain and Page Authority scores are both calculated using Moz's Ranking Models. In essence, we take a lot of rankings data from the search engines (by running queries) and then try to build a predictive scoring system using our own on-page analyses and Mozscape link data to construct an algorithm that will effectively reproduce the search engines' results. Our current accuracy hovers in the 70% range, but over time, we expect to improve.

Once we have a ranking model (which we internally call "uber"), we can create scores that best approximate the combinations of all our page-specific link metrics or domain-specific link metrics (removing the keyword-specific features like anchor text, on-page keyword usage, etc). These scores represent the model's query-independent or non-keyword-based ranking inputs.

In simple terms, Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics (number of links, linking root domains, mozRank, mozTrust, etc.) we have into a single, predictive score.

It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. Thus, it's much more difficult to grow your score from 70 to 80 than it would be to grow from 20 to 30.

It is also important to note that if the higher authority sites that your site is seeded from drop in score, it will ripple down to all of the other links branched off from the very top. A good place to start is to compare the DA from the linking root domains from the previous index. Also take a look at your competitors scores to see how much they have dropped as well. As our indexes grow in size, there are more links that are included in our calculations. I think this is a big part of why we saw drops in Domain and Page Authority this time around - more links included in our calculations will skew the scores a bit lower.

We recommend keeping track of how many linking root domains you have from index to index, as this will be a quick way to confirm possible reasons for an increase/decrease in the score. For an in-depth discussion from Rand, check out this article: https://moz.com/community/q/da-pa-fluctuations-how-to-interpret-apply-understand-these-ml-based-scores I've found this article to be most helpful when I'm trying to determine why Domain or Page Authority scores may have fluctuated so much, especially when it's across the board like this.

Here's some places to really delve into what is going on: 
http://moz.com/blog/whiteboard-friday-domain-trust-authority 
http://moz.com/blog/googles-algorithm-pretty-charts-math-stuff 
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics

Here are some good resources to help you take a look at the factors.
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics
http://apiwiki.seomoz.org/w/page/20902104/Domain%20Authority
http://moz.com/blog/whiteboard-friday-domain-trust-authority

I hope this helps!

Hey there! Tawny from Moz's Help Team here!

I'd love to help you out here, but we'll need a bit more information about what's going on to be able to help. If you send us a note at help@moz.com with the details of what's going on, what part of the tools are giving you the error message, and any other relevant details, we'll do our best to help get you sorted out as soon as possible.

Thanks!

Hi there! Tawny from Moz's Help Team here. 
It sounds like you're waiting for an update for a specific report. I'd love to let you know when you can expect that update, but it's a bit difficult to do through the Forum.

If you send us a note at help@moz.com with the details of what's going on, we'll do our best to help you out!

Hey there! Tawny from Moz's Help team here.

Sounds like you might be running into a bug! We'd love to help you out here. If you write in to help@moz.com with the details of what's going on with your listings, we'll do everything in our power to help!

Thanks!

Hi there! Tawny from Moz's Help Team here with some answers for ya.

1. Unfortunately, Moz Pro doesn't integrate with Google's Search Console. Sorry about that! 
2. Since we don't track things like impressions on ads, we can't build those metrics in to Custom Reports in Moz Pro, I'm afraid. 
3. I'm not sure that I know of a way to aggregate organic average time/session duration and bounce rates within Moz Pro. That may be something that would need to be done directly in Search Console or Google Analytics. 
4. It's not uncommon to see fairly large discrepancies between inbound links in Google's index and in our Mozscape index. Our index is big and growing all the time, but it's nowhere near as extensive as Google's massive, multi-million dollar index is. Our index is aiming to show the highest quality links coming from the most authoritative sites, but that might mean that we miss some of the links coming to your site. 
5. I'm not sure that there's anywhere in our tools that would show you indexed page volumes. Were you just hoping to see the number of pages we've indexed? I'm not sure that that number is available anywhere, unfortunately.

I hope this helped! If you still have questions, feel free to write in to us at help@moz.com and we'll do our best to answer them all!

That sounds correct to me - if the number of Linking Root Domains associated with SearchEngineLand is 135,000, that's links pointing to SearchEngineLand's domain, not Moz's domain.

Hey there! Tawny from Moz's Help Team here!

The number of Linking Root Domains you see is links from other sites pointing back to your root domain (or the root domain you entered in the search bar in Open Site Explorer). So, in your example, that would be 135,000 sites linking back to moz.com somewhere on the site.

I hope that helps! If you have any more questions, feel free to drop us a line at help@moz.com and we'll answer them for ya!

A search for the www subdomain will likely pull up very similar results to searching for the non-www root domain, but it's still possible that the results will be different, depending on how other sites are linking back to yours.

You can always use the filters to see links pointing at the root domain level!

Hi there! Tawny from Moz's Help Team here.

This is a great question! The reason you might be seeing different inbound link information for mywebsite.com and www.mywebsite.com is because of the way other sites link back to yours. Some folks might link directly to the root domain, mywebsite.com, while others might link to the www subdomain. In that way, the two links might have slightly different backlink profiles, and could turn up different results in Open Site Explorer.

Typically if a site has both a www subdomain and a root domain page for their homepage, they'll redirect from one to the other so that visitors only see one version of the page, and so that link equity gets passed along to the correct page. In those cases, Open Site Explorer will see the redirect and offer to analyze the main page instead.

Hope that helps explain! If you've still got questions or need some clarification, feel free to drop us a line at help@moz.com and we'll do our best to sort you out!

Hey there! Tawny from Moz's Help Team here.

Unfortunately we do not use a static IP address or range of IP addresses, as we have designed our crawler to have a dynamic approach. This means we use thousands of dynamic IP addresses which will change each time we run a crawl. This approach gives us the best dynamic view of the web, but it can make us incompatible with some servers or hosting providers.

The best option I'd be able to suggest would be to identify our crawler by User-agent: rogerbot

I apologize for the inconvenience this causes! Sorry I couldn't help you further.
​
If you have more questions or need some clarification, feel free to drop us a line at help@moz.com.

Hey there! Tawny from Moz's Help Team here.

Unfortunately, I don't know of any way to use the Moz tools to automate this kind of data or include it alongside Moz data. Sorry about that!

Maybe one of our wonderful community members will have some insights and suggestions for you.

Sorry I couldn't be more help here! If you have any questions about the Moz tools, feel free to drop us a line at help@moz.com and we'll do our best to answer them all.

Hey there, thanks for writing in!

The only way to check for Domain Authority, Page Authority or Spam Score in bulk would be our Mozscape API. You can read all about the API and how it works and what's required over in our Help Hub pages, here: https://moz.com/help/guides/moz-api/mozscape/overview

I hope this helps! Let us know if you have any other questions or if there's anything that needs clarifying! Just send us a note over at help@moz.com and we'll do our very best to answer all your questions!

Hey there! Tawny from Moz's Help Team here.

Unfortunately, I don't know that I'm actually equipped to answer your question. I can speak to how Moz's tools determine duplicate content, but I don't know how you'd go about implementing solutions for errors you're seeing with SEMrush. Sorry about that!

Hopefully one of our wonderful community members will have more insight than I do. Sorry I couldn't be more help!

If you do have questions about Moz's tools, feel free to give us a shout at help@moz.com and we'll see what we can do.

Hey there! Tawny from Moz's Help Team here!

Sean is totally right - the place to go would be Open Site Explorer, and you'd want to take a look at the Spam Analysis tab! That should help you focus your efforts for disavowing any links that need to be disavowed.

It will take our tools some time to pick up on recent backlink growth. With any luck, our tools will find and index those new links to your site that you've been earning, and you'll start to see your Domain Authority increase over time.

Hi Vishal, Tawny from Moz's Help Team here.

As long as you've got a redirect properly in place from the non-www version of your URL to the www version, or vice versa, that should be enough for our tools to follow and find links pointing back to your site. It sounds like Martijn, below, is correct - your site probably isn't well represented in our Mozscape Index. Luckily, just by searching for your site with Open Site Explorer, you're prompting our crawler to visit your site, so hopefully within the next one or two index update cycles you'll start to see your Domain Authority improve.

Martijn is also correct that working on improving your backlink profile is one of the most effective ways of boosting your Domain Authority - that's a great place to start!

I hope this helps! If you've still got some questions for us, feel free to give us a shout at help@moz.com.

That does make sense. I'm sorry that our tools aren't working as well on mobile devices as they used to! Officially speaking, we don't have mobile support for the app, but I'm sorry to hear that it's giving you headaches when it used to work just fine!

I'm afraid there's not much we can do to help out here - it'll be best to access the tools and your campaigns from a non-mobile device going forward.

Hey there! Tawny from Moz's Customer Support team here.

One tool we use pretty frequently to take a look at the similarity between two pages is this one: http://smallseotools.com/similar-page-checker/

That won't give you suggestions for how to differentiate the content on those pages, but it'll do a pretty good job of pointing out what on the page is similar, which could help highlight areas where you could bulk up the content to differentiate it a bit.

I hope this helps! If you have any other questions or if there's anything that needs clarifying, feel free to send us a note at help@moz.com!

Hey there! Tawny from Moz's Customer Support team here.

Oh no - that doesn't sound good! Are you using a mobile device to try to view your campaigns? Our tools work best on non-mobile devices.

This sounds like something we might need to dig a little deeper into - if you wouldn't mind, send us an email at help@moz.com with all the details of what you're seeing - and not seeing - and we'll see if we can get things sorted out for you.

Hm - that's a bit outside the scope of what the Onboarding Specialists normally cover. They're experts at helping you get set up in Moz Pro and understanding the reports and data there, but they don't really touch on Moz Local at all.

I'm afraid we don't have any kind of internal Moz training program for our tools like what you're describing. Sorry about that! You can always check out our Help Hub to see if the information you need is there, but I'm afraid we don't have training programs.

Howdy!
Thanks for reaching out! Just to clarify, Moz has a suite of do-it-yourself tools that we offer to help you implement your own SEO strategies, but we actually don't have any SEO consulting services. However, if SEO consulting was something that you were interested in, we do have a list of folks that we recommend: https://moz.com/community/recommended

We also have some Trainings and Workshops that you can participate in, if you're interested. Check out all the details here: https://moz.com/training

Last but not least, you could sign up for a 1 on 1 walkthrough of Moz Pro with one of our fabulous and friendly Onboarding Specialists. You can check out available times here: https://analytics.moz.com/pro/walkthrough
It's best to have some data to work with if you're going to speak with an Onboarding Specialist, so we recommend signing up for a free trial ahead of your appointment!

I hope this helps! Feel free to let us know at help@moz.com if you have any further questions, or if you'd like more info about our tools! Thanks, and have an awesome day!

Hey there, Steve!

I've just talked to the engineers who work on Open Site Explorer and Just-Discovered Links, and I can give you a bit of an update on our data sources, since our partnership with bit.ly has ended.

Currently, the only sources for JDL are some tweets, which we get through our Followerwonk credentials, and the feeds that go into Fresh Web Explorer. Unfortunately, that means that there's currently no guaranteed way of making sure your links end up in the Just-Discovered Links section of the tool. The tweets are a probabilistic sample, so something that's tweeted enough times by the right people would show up in that section eventually, but it's not a guarantee, and currently there's no way to gauge how long it would take to show up in that section.

I hope that helps to clarify - I'm sorry that I don't have an answer for how to get your links into that section!

The only difference there is the * wildchar. The string with that character will limit the crawler from accessing any URL with that string of characters in it.

Hi there! Tawny from the Customer Support team here!

You should be able to add a disallow directive for that parameter and any others to block our crawler from accessing them. It would look something like this:

User-agent: Rogerbot
Disallow: ?utm

etc., until you have blocked all of the parameters that may be causing these duplicate content errors. It looks like the _source* might be what's giving our tools some trouble. It looks like Logan Ray has made an excellent suggestion - give that formatting a try and see if it helps!

You can also use the wild card user-agent * in order to block all crawlers from those pages, if you prefer. Here is a great resource about the robots.txt file that might be helpful: https://moz.com/learn/seo/robotstxt We always recommend checking your robots.txt file with a handy Robots Checker Tool once you make changes to avoid any nasty surprises.

Hi there! Tawny from Moz's Customer Support team here!
​
Setting up two separate campaigns is probably the way to go here. You can create a campaign solely for a subdomain or subfolder by selecting the +Advanced setting in the campaign set-up; just click the check box there and it will limit our campaign audit to the pages on that specific subdomain or subfolder.

From there, you can see in your Campaign Settings where if you've set it up for just that chunk of your site, or for the entire root domain.

I've created a short video here that will show you the steps in doing this in your own campaign, but feel free to write in to help@moz.com and let us know if you have any further questions or if there's anything else we can assist with!

Hi there! Tawny from Moz's Support Team here!

That's a great suggestion for a feature request! I'll pass it along to the product team and see what they think. Maybe it's something that could be included in future updates to the tool.

Thanks for writing in!

In this case, it looks like it could be two things: a formatting issue, and the fact that these pages are canonicalized to themselves. Here's the canonical tag as it appears on http://thespacecollective.com/space-memorabilia/page/3:

href="http://thespacecollective.com/space-memorabilia/page/3/" rel="canonical" />

From looking at https://moz.com/learn/seo/canonicalization, it looks like that's sort of backwards from how canonical tags are normally formatted:

I think it's possible that if you switched the formatting around, you might see these duplicate title issues stop showing up.

Hi there! Tawny from Moz's Customer Support team here. 
Pages are considered by our tools to have duplicate titles only if their titles are exact matches. There is no notion of overlapping or partial matches for this purpose. Like duplicate content, canonical versions should be considered, but not pages that refer to the canonical version. Furthermore, two pages with blank titles should not be considered duplicates of one another.

​It's entirely possible that Google is sophisticated enough to recognize pagination and not see duplicate page titles, but our tools will still have this issue if the page's title tags are identical.

You can verify the page title by viewing the source code of the page itself. I hope this helps! Feel free to give us a shout at help@moz.com if you have any other questions or if there's anything that needs clarifying!

Hi Lee! Tawny from Moz's Customer Support team here.

Hm - that does sound potentially confusing! With this type of issue, it's easiest for us to investigate if you write in directly to help@moz.com with all the details of your campaign and what you're seeing. That way we can take a look at the same things you're seeing and help figure out what's going on.

I'd encourage you to write in to us at help@moz.com with all the details of this situation, and we'll do our best to answer all your questions!

I'm afraid I'm not familiar with Opencart, so I'm not sure how you'd assign canonical tags to product pages using that service.

Moz's tools will always report every crawl issue we find, so you'll need to find a solution that stops these notices coming up in the first place. Unfortunately, I'm not an SEO and I'm not sure what the best strategy would be for doing that. Sorry I can't be more help! Maybe one of our friendly and helpful Community members will be able to weigh in here.

Hi there! Tawny from Moz's Customer Support team here.

That's an excellent question! Our tool has a 90% tolerance for duplicate content, which means it will flag any content that has 90% of the same code between pages. This includes all the source code on the page and not just the viewable text, so often it's a matter of finding the best answer for the duplicate pages in question.

For instance, often with ecommerce sites, product pages will come up with duplicate content between two colors of the same item, and in that case it's good to use the canonical tag. https://moz.com/learn/seo/canonicalization

If there are two versions of the site that exist - for instance, example.com/subfolder and www.example.com/subfolder - you can put in 301 redirects to the correct page: https://moz.com/learn/seo/redirection.

If it's just two pages on different subjects but thin content, filling out that content with an extra paragraph or two can help.

There are more in-depth explanations of common answers to duplicate content on this page, if you're curious!: https://moz.com/learn/seo/duplicate-content

​Moz's tools won't take Google Tag Manager into account - you could still see duplicate content errors pop up. Using canonicalization or redirection should help cut down on those errors, though!

Hey there! Tawny from the Customer Support team here!

This sounds like a juicy issue, and one I'd love to dive in and help you with! Unfortunately, without being able to take a look at your campaigns and account directly, it's tough to provide specific support for these issues.

That said, if you write in to help@moz.com and give us the details of what you're seeing - basically exactly what's in this question - we should be able to help investigate for you.

Hello, Tawny from the Customer Support team here!

If you are tracking the entire site domain in your campaign then you won't need to create a new campaign or anything when you switch from http to https, and we'll automatically continue tracking the site, as intended. If you checked that box to "track this subfolder only" during campaign creation, then you will need to create a new campaign for us to pick up the ranking results. If you write in to help@moz.com and send us the campaign name, we'd be happy to check for you!

In the case of a URL switch, especially an HTTP to an HTTPS, remember that it is normal to see a bit of a drop in some of your stats just after the move. Here's a Q&A post that might be a good reference, as well: https://moz.com/community/q/redirect-http-to-https

Hope that helps provide some insight!