What to do if your categories are missing from Google Places/Plus page?

[micasalucasa]

A client's Google Places/Plus page used to show four or five categories. Now, Google only shows one category. When I go inside their edit page, all of the categories are still listed. Is this a temporary occurrence? Does anyone have a similar experience or advice on this?None of the competitors seem to have the same issue. Ever since the Google plus integration, it's been impossible to see any changes updated.

[MiriamEllis]

Hi Lucas,

Yes, there have been reports of category display issues. See:

http://productforums.google.com/forum/#!searchin/business/categories$20not$20being$20displayed/business/FehIOOYxWLk/RBgKkezj8_kJ

Now, first of all, let's make sure your categories aren't actually being displayed. Go to your Google+ Local Page and actually click on the place where the category is. Do you get a dropdown showing the other categories? For an example of this, go to this page for a jeweler in Buffalo:

https://plus.google.com/103156080483607740278/about?hl=en

As you can see, this business is showing only 2 categories on the top level interface, but if you click on the categories, a dropdown displays additional categories.

I'm wondering if you've overlooked this function.

My second question would be whether your categories are violation free. No city names? Nothing spammy? Be sure of this.

If neither of these points applies to you, I would recommend that you report the issue via the Google and Your Business forum for direct technical assistance:

http://productforums.google.com/forum/#!forum/business

Hope this helps!

[stevefidelity]

I've definitely noticed this. I haven't thorough investigated it, but I'm guessing that they're just showing those one or two categories, but they're still recognizing the other categories on the back end.