WMT - Googlebot can't access your site
-
Hi
On our new website which is just a few weeks old upon logging into Webmaster tools I am getting the following message
Googlebot can't access your site - The overall error rate for DNS queries is 50% What do I need to do to resolve this, I have never had this problem before with any of the sites - where the domains are with Fasthosts (UK) and hosting is with Dreamhosts. What is the recommended course of action Google mention contacting your host in my case Dreamhost - but what do you need to ask them in a support ticket. When doing a fetch in WMT the fetch status is a success?
-
Yes, it has to be a configuration entry in your host file with your website hosting company.
-
Your hosting company: dreamhost. (if a WMT fetch is ok - that means the DSN settings are ok and on a hosting level something might be wrong)
-
Which one should I contact?
The Domain Company - fasthots
or
The hosting company - dreamhost
-
Yes,that's right. They can check what's wrong...
-
Raise a ticket with the host or with the company that the domain is registered and managed from?
-
Google or a particular server could have the DNS cached, they might have multiple DNS servers etc causing it to be working with no issues.
If you have another domain with no similar issues, it could be a minor mis-config within the DNS entry for that domain only. Raise a ticket with your host with a screenshot of the issue from Google and their techs should know where to look.
I hope this helps.
-
Hi
I have other sites hosted with Dreamhost and there is no mention in WMT of this message?
Could it be something within the actual DNS of the domain itself? It has domain privacy set on the domain but it wouldnt be this that is causing it
Its also weird that when I do a fetch in Google WMT it always brings back a success message?
-
Do you have any other sites hosted with the same DNS ? It looks like a DNS issue for sure. If I were you, I would move my hosting. Maybe I am being paranoid, but I don't like DNS issues. It's not a SEO issue, it's a site up-time issue. If bots can't access my site 50% of the time, could it be that a lot of my user's can't access my website either ? 50% is a very big number. If possible, I would transfer my domain name to a different registrar and a different hosting company. Just trying to be safer.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Strange URL's for client's site
We just picked up a new client and I've been doing some digging around on their site. They have quite the wide variety of URL's that make for a rather confusing experience. One of the milder examples is their "About" page. Normally I would expect something along the lines of: www.website.com/about I see: www.website.com/default.asp?Page=About I'm typically a graphic designer and know basically nothing about code, but I just assume this has something funky to do with how their website was constructed. I'm assuming this isn't particularly SEO friendly, but it doesn't seem too bad. Until I got to another section of their site. It's a section that logically should look like: www.website.com/training/public-seminars It's: www.website.com/default.asp?Page=MT&Area=Seminars&Sub=MRM Now that's nonsensical to me! Normally if a client has terrible URL's, I'd say let's do some redirects, but I guess I'm a little intimidated by these. Do the URL's have to be structured like this for some reason? Am I missing some important area of coding here? However, the most bizarre example is a link back to their website from yellowpages.com. Where normally I would expect it to lead to their homepage, I get this bizarre-looking thing: http://website1-px.rtrk.com/?utm_source=ReachLocal&utm_medium=PPC&utm_campaign=AssetManagement&reference_id=15&publisher=yellowpages&placement=ypwebsitemip&action_target=listing_website And as you browse through the site, that strange domain stays. For example the About page is now: http://website1-px.rtrk.com/default.asp?Page=About I would try to google this but I have no idea where to even start! What is going on with these links? Will we be able to fix them to something presentable without breaking their website?
Technical SEO | | everestagency0 -
Traffic on my website hasn't gone up since
Anyone please I am looking for some help!! My website used to get around 40 to 50 visitors a day, as soon as I created the new website and put it live, traffic has dropped by 25%, page authority for the new and some of the old URL's are only 1, but my keywords are still doing well? I have made sure that I have redirected all the old URL's to the new ones, the tracking code in at the end section of the head section. Any ideas anyone?
Technical SEO | | One2OneDigital0 -
How GOOGLE can re-index my site as possible as?
I have facing the question about re-indexing in the google search engine, the case is: i have changed my site meta description but google indexed display part description why?? my site is http://www.green-lotus-trekking.com/everest-base-camp-trek/ whats the problem in meta tag description? Please let me know about this?
Technical SEO | | agsln0 -
Can the sudden addition of a new section of a website cause the site to be sandboxed?
Hi there, We have noticed a sudden drop in traffic for certain keywords. It seems to correlate precisely with a different department adding a whole new recruitment section to the site. However there doesn't appear to be any keyword cannibalization or duplicate content issues. Any ideas would be most appreciated. Thanks
Technical SEO | | Blaze-Communication0 -
How is this possible? A 200 response and 'nothing' to be seen? Need help!
On checking this website http://dogtraining.org.uk/ I get a 200 response. But an Oops! Google Chrome could not find dogtraining.org.uk . Same with Firefox (Server not found). Obviously there is a problem - I just don't know where to 'start' investigating to spot the error. Can someone help me? Thank you!
Technical SEO | | patrihernandez0 -
Site verification in WMT
Hello all, I have a site and I want to set a preferred domain but when I do it says I need to verify my site but it gives me no ideas how to do that. I know that normally you have to do it when you set the account up but I had an analytics account for this domain first then just logged on with those details and I was in with no verification process. Cheers
Technical SEO | | jwdl0 -
Can 2 sites co-exist in Webmaster under same owner?
He we have 2 website that have same exact content, both are redirect to one url. Is it safe to let google know by verifying both website with same ownership in webmaster tools? thanks
Technical SEO | | solution.advisor0 -
On-Page Report Says 'F', and I'm Confoozled As to Why
I'm primarily interested in how we failed in our "Broad Keyword Usage in Title" category. The Keyword Pair we're gunnin' for is: "Mac Windows" Our current page title is: "CrossOver: Windows on Mac and Linux with the easiest and most affordable emulator - CodeWeavers" This is, I grant, ugly. However, bear with me. SEOMoz Report Card says "Easy Fix!" and suggests: "Employ the keyword in the page title, preferrably as the first words in the element." I humbly submit that "Mac" and "Windows" IS in the page title. So what am I missing? Is it the placement of the words relative to each other, or relative to the start of the sentence? Or is the phrase "CrossOver:" somehow blocking the rest of the sentence from being read? Are colons evil? I'm genuinely mystified as to why (from a structural standpoint) our existing title tag is failing this test, and I'd be delighted for answers and/or feedback. Thanks in advance.
Technical SEO | | CodeWeavers0