Website evaluation questions-what to ask a client
-
I am looking to make a list of go-to questions when I talk to clients on the phone. What are some good questions that would help me evaluate their website/internet goals?
-
Some questions that can be on the list:
-
How dose he (the client) measures success out of SEO? What are the SEO KPIs and targets ? ( with those you can really get a very good feeling on what type of client you have or you will have). You can also elaborate based on the answers and drill down to understand better their view. Leave room for your proposals and other better KPIs that you can propose.
-
What keywords he would like to target ? (in order to have a good starting point for your keyword research session)
-
In his view, what are the main competitors and why ? (starting not only with rankings but also with content, UX and social exposure)
-
What SEO efforts have been done on the website so far ? (really important one - you will probably need a list and dates for changes in order to have a clear assessment of the project)
-
Dose he track and monitor the site ? if yes, with what tools ? (GA, WMT, SeoMoz etc). Ask for access if possibile (sign and nda if needed)
-
Ask more about the current tracking: dose the client have goals and tracking events setup in Google analytics. Dose he review the feedback from those tools and what decision did the client take so far based on this feedback. Dose he uses event tracking - when, why.
-
Separate chapter about Domain Authority - Link building. Any activities done so far ? Try to see if he knows the trends with link building as you can provide a lot of support about the topic - it's a dangerous topic and you need to be in the driver seat.
-
If not clear, ask about the monetization channels of the website. What is the website income: sales, Saas, adsense, baners, partnerships - it's only for branding etc. At the end of the day you will need to help him reach those targets: income, visibility , exposure etc.
Just a few random ones - Hope it helps
-
-
Here some: Timetable/Competitors/Budget/Demographics/What is or isn't working/CMS or not/Analytic data if any
-
My favourite is always "Why do you want a website?" or "Why have you got a website?" if they already have one.
It's amazing how many people have absolutely no idea what they want to achieve by having one. I find that helps get them in to a more result driven mindset, which works well with our approach.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Not a mobile friendly website, will it hurt my rankings?
Unfortunately my website is not mobile friendly. As it is based on clickable links within an image there is no way to adapt it either. Now, I have heard Google is getting serious about mobile friendly design, how will this impact my ratings? My current analytics show 57% desktop, 24% mobile and 19% tablet. I really like the design of my site with the clickable images and would hate to have to change it because Google says so :-(. My website is http://tamarindobeachinfo.com
Algorithm Updates | | ijb0 -
Website dropping from Page 1 pos 5 to no ranking and then back again?
Hi all, We have a very odd occurrence with a client of ours. It should be noted that they had a penalty recently removed about 2 months ago after much work from our company. Recently they started appearing back on Page 1 Google for a semi competitive keyword term. We were very happy with this and so was the client. The the ranking improved with our work to position 5, which was excellent. Unfortunately what has been happening is they have been dropping out of the rankings completely for this semi competitive keyword for a few days and then reappearing in the same position. The client is checking daily and has noticed. I thought this is just a 'hangover' from the Google penalty and perhaps a one off occurrence, but it has happened about 3 or 4 times now and seems to be happening every couple of weeks. Can anyone shed some light on this behavior? I have checked Webmasters Tools and everything is fine. Thanks Jon
Algorithm Updates | | Jon_bangonline0 -
Should you include Website Title in all page title tags?
We recently spent analyzing some of the best SEO software companies on the U.S. market fishing for the best practices in SEO and I saw one thing in common : They all had website titles in all the page title tags separated by " | " Is that the best practice for SEO or is it just for Branding? Interestingly enough, the website titles were completely unrelated to the pages' content or keywords. (Here's my personal opinion on what it looked like: "riding on a bicycle" | Ferrari ) But when I looked up the keywords ... ranked #1 or #2 spots, in some serious competition. (So in the example above, "bicycle" would be in the top spot)
Algorithm Updates | | HMCOE0 -
Domain Name History Question
Hi, When launching a new domain, do you think Google holds these back in the rankings for a certain time period? I have noticed with a few, the rankings are held back for a few months (10 page deep results when the site's first indexed and ranked), then almost like a switch rankings start to come through pretty aggressively in some cases. For example: a result could be on page 16 for a month or so, then all of a sudden jump through to page 6 (with no link building or site update), at this point the result would stay steady and would need work to push through. Anyone else get this, or does anyone have any insight about domain history and Google. Cheers
Algorithm Updates | | activitysuper0 -
Considering the Panda algorithm updates, would you recommend reducing high amounts of inbound links from a single website?
My website has a significant number of inbound links (1,000+) from a single website, due to a sponsorship level contribution. Both my website and the other are authorities in the industry and in search results (PR of 5). Since even ethical websites can suffer a penalty from each iteration of Panda, I'm considering significantly removing the number of links from this website. Do you think that measurable change would be seen favorably by Google or would the drop in links be detrimental?
Algorithm Updates | | steelintheair0 -
Question about Local / Regional SEO
Good Morning Moz Community, I have a local SEO/regional SEO question. I apologize if this question is duplicated from another area on this forum but, a query of the term Regional SEO showed no results, as did similar queries. Please preference this entire question with "Knowing what we know about the most recent changes to local search" I know what has worked in the past, my concern is Now. Working with a heavily regulated client that is regional, mostly East Coast US. They are in Financial Services and state licensing is a requirement. They are licensed in 15 states. Obviously, it would look foolish, in this day in age, to Title Tag individual pages with local modifiers and have numerous pages covering a similar topic with not much difference than localized modifiers in front of the keyword. I've never found that SE's can understand broad regional terms such as New England or Mid Atlantic or Southeast or Northeast, if someone knows different please share. Aside from an exact match search. The client does have 7 offices in various states. Perfectly matching and consistent listings in G Places, Bing Local and Yahoo Local was step one and all their locations are now in those services and there are many more smaller local citation listings are in the works. We have also successfully implemented a plan to generate great reviews from actual customers, for each location, they're receiving a few a day right now. Their local places listings, where they have physical locations, are doing very well but: 1. What would the community's suggestion be on generating more targeted traffic in the 8 states where they have no physical location? 2. The client wants to begin creating smaller blogs that are highly localized to the states and major population centers that they do not have a physical location in. There is an open check book to dedicate to this effort however, I do a lot of work in this industry so I want to offer the best possible, most up to date advice, my concern is that these efforts will have two results: a. be obscured by the ”7 pack" by companies with local brick and mortar b. would detract from the equity built in their existing blog by generating content in other domains, I would prefer to continue growing the main blog. 3. As a follow up, it has been documented that Google is now using the same algorithm for local, personal and personalized, that being the case, is there any value in building links to you Places page? Can you optimize your Places page by using the same off site techniques as you would traditionally? Sorry to kill you with such a long question on a Sunday 🙂
Algorithm Updates | | dogflog1 -
What are the first ten steps you should do with a new website
First of all i would like to say how amazing this forum is, i have learnt a lot with all the great help. I am launching a new site mainly to allow me to learn seo and to understand what is involved in building a new site and get it to the search engines. the site is here which i have started today which is a lifestyle magazine is http://www.womenlifestylemagazine.com/ What i am trying to understand is, what are the first most important steps when trying to get google and traffic to your site. the site will be complete in the next week or so but in the meantime i want to use this site to learn more about seo and how you get the site discovered by visitors and search engines and the time scale behind it. I am hoping that other people who are new to seo and are building a new site will be able to use this post to learn about what is involved and learn like me. Would be great to hear from people who have started their own site so we can all understand what are the important steps to make and which things we should do in which order. thank you everyone
Algorithm Updates | | ClaireH-1848860 -
301 redirect question
So I have an employer who owns a retail site and his category URLs are horrible. So, I am suggesting to him to create a new page with a pretty URL and 301 redirect the old page to the new page. I am suggesting this to him, because this will help increase CTR for the targeted keyword & help him rank higher for the term. He is apprehensive about this cause he thinks this will cause him to drop in ranking. Does anybody know any resources or have any past experiences that will back up my suggestion or his for that matter?
Algorithm Updates | | Cyle0