Client's Google Analytics account access is 'user' only from previous web developer
-
Just wondering if you have any advice on the following scenario:
Client's GA account was set-up by a previous web developer. The client's GA account is a user account (not admin). When we request from the previous web developer that the account access be changed to admin, the web developer says they can't do that as we'll then have access to all the other GA accounts within their account.
Does this mean we'll have to create a new GA profile for the client and lose all historic GA data?
Any guidance greatly appreciated.
-
Well that's what they did, they added a number of URLs in the same profile until they realised what they were doing. I've had to set up a new GA profile and therefore only have access to the data from the old profile when I use the old log-in to the user account. Thanks for all the responses.
-
Yes, now we understand what you mean. We dealt with a developer in this same situation. He proposed we run an export of all the data based on a term we designated, such as June 1, 2011 - May 30, 2013. We did this over a year ago, so you may want to check the Google forums for how the new Analytics dashboard would handle this scenario.
-
Oh dear, it seems that my 2nd hand info wasn't correct (apologies Brian if you're reading this). I received the info from the client which has now been clarified:
the web developer didn't say that giving admin access to a user would give that user admin access to all other GA accounts but that it would give access to all other profiles set up under that GA account.
The problem is that when he started using GA first, he mistakenly added several profiles for clients website under the same GA account and cannot find a way to move a given profile from one GA account to another.
Any suggestions folks?
-
Thanks so much all, that's why I suspected. Good to get the validation!
-
We just finished dealing with this exact scenario last week. And we have dealt with it a handful of times when dealing with inexperienced developers or those who just do not know how GA works.
The developer set up our now new client as a User in their account. When we requested access, we got the same answer you did. As we expected. We explained in great detail to the developer that all he needs to do is add our @gmail.com email to that individual client's Profile as an Admin and we will only see that individual client's Profile data. No other clients of his will be seen on our GA account. Every Profile is separate from each other in all GA accounts, so like Bill and Paddy and now I'm saying... Developer is not correct in his explanation to you. Feel free to share these responses with them and also check out more about it in Google Analytics support boards/FAQs. All the best and hope you get the data you need, so you don't have to start over with a new GA account.
-
"If you get Admin rights for a particular profile it doesn't give you access to the other profiles."
Bill is correct, developer is wrong
-
That shouldn't be unless the web developer set all client urls in the same profile, but that seems like an incredibly backwards way to do things. I'm not even sure if that is possible. If that was the case you would still see all the other clients with a user account. If you get Admin rights for a particular profile it doesn't give you access to the other profiles.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Modify Google Analytics Script To Only Cookie U.S. Sessions
I know I can filter sessions from outside the US, but is there a way to modify the GA script so that it doesn't cookie visitors to a site if they are from outside the US? Note, this is separate from having a cookie consent opt-in. Thanks in advance,
Reporting & Analytics | | FitzSWC
Fitz0 -
Why is Indeed.com traffic appearing as organic in Google Analytics?
A large number of sessions in my client's Google Analytics account appear to come from medium: organic and source:Indeed. Since I'm focused on SEO for this project, I'd prefer that Indeed be treated as referral traffic. Any ideas for fixing this issue? Also, and I'm sure the answer is no, is there a way to fix the past data in Google Analytics that has already reported Indeed as an organic medium?
Reporting & Analytics | | Kevin_P0 -
Recover/Claim Ownership of a Google Analytics Account in easy steps
Hi All, I just found this useful article on Recover/Claim Ownership of a Google Analytics Account , I've seen same question asked by website owners, webmasters very frequently in many forums so I decided to share the article. **No affiliation, sponsorship, nor any partnerships with ohow.co Thanks
Reporting & Analytics | | Alick3000 -
Google Analytics Code
We have a quick question about our Google Analytics code: We recently updated to a re-marketing Analytics code, and some of our traffic numbers seem to be off by a bit. I used the Google Tag Assistant Chrome Extension today, and noticed that it's finding our old Analytics code on our pages, but it's coming up as an error due to "no HTTP Response". I am attempting to remove this code from the website, but it is nowhere to be found in the HTML coding. Only the current one is there. So I'm wondering if this second Analytics code is effecting our traffic and reporting, even if the code is currently non-functional? and if it is, how could I go about removing it if it's not currently in our HTML? Thanks!
Reporting & Analytics | | PlanetDISH0 -
Why would our client's site be receiving significant levels of organic traffic for a keyword they do not rank for?
We have a client that has received 100+ organic visits for the keyword 'airport transfers', yet the site does not rank in the top 100 search results for this keyword. We have checked that it is not untagged PPC traffic. Truly baffling. Can anybody help?
Reporting & Analytics | | mrdavidingram0 -
Google Analytics Showing Inflated Product Revenue
Hi- For the month of Feb on two of our sites we are seeing inflated product revenues. I have not seen this before and I am not having any luck searching for answers. Here is the issue: Product B sells for $159.95 For the month of Feb we sold 3 thus revenue should be ~$479.85 GA is showing Product B's revenue at $3,360.00 I read online that sometimes folks will bookmark the receipt page and that can cause this and we would need to put a catch in place for this but I am guessing this is not the case as it is happening on two sites. Please let me know if you have any questions.
Reporting & Analytics | | K2_Sports0 -
Advanced Segment on Google Analytics
Hello there, hope everyone is allright and rockin' the SEO world 🙂 Was wondering if anyone could give a tip on how to configure an 'Advanced Segment' on Google Analytics. Basically I need to isolate traffic for 4 specific subfolders. E.g. www.mywebsite.com/solutions/A www.mywebsite.com/solutions/B www.mywebsite.com/solutions/C www.mywebsite.com/solutions/D/part1 Please note that the website has more pages under the specific section. E.g www.mywebsite.com/solutions/Z www.mywebsite.com/solutions/D/part2 but I only need to isolate the 4 directories (and their own sub-folders) mentioned above. Any idea how I could do this? Thanks a lot Joe
Reporting & Analytics | | Joseph.Volcy0 -
View entrance keyworsd for a subpage in google analytics
I have an element from ringcentral that is tracked by google analytics, yet for the life of me I cannot figure out to how to view the entrance keywords to that element. I can view the search metric and see which keywords and how many visits from each keyword onto the site in general, but how do I see which keywords were actually responsible for this 'click to call' code which has GA? I can see the total number of clicks into that code, but not which keywords led to it.
Reporting & Analytics | | ilyaelbert0