"We are collecting your traffic data now!" message displayed for many days

[SorinaDascalu]

I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry...

Is this showing only to me or is a delay on all MOZ accounts?

[ChiarynMiranda]

Hey There,

I would recommend writing into us at help@moz.com with your campaign information so that we can look into the issue more directly and forward the information over to our engineers if necessary.

We look forward to hearing from you there soon.

Chiaryn

[MobileIron]

Hi, I'm having the same experience Sorina above for one of my campaigns. It was set up on Friday and it's Tuesday now...

[ChiarynMiranda]

Glad to hear it, Sorina! Let us know if you run into any other issues.

Chiaryn

[SorinaDascalu]

Hi Chiaryn,

Everything is OK now, both data from Analytics and Facebook/twitters now show up.

Thank you!

[ChiarynMiranda]

Hey Sorina,

I took a look at all of your campaigns in both Moz Analytics beta and PRO and it looks like the traffic data is update for all of your campaigns. Can you take another look and let me know if you are still seeing the error message? If so, please let me know which campaign you are seeing the error on. You can email us directly at help@moz.com if you prefer to keep the campaign information private.

I look forward to hearing back soon.

Chiaryn
Help Team Ninja

[Ron_McCabe]

Chiaryn,

This clears up the question I had but it does not clear up the original question. Can your look at Sorina's original question?  I cannot tell if she is having a problem or if it is just taking a little longer to run the report.

Ron

[ChiarynMiranda]

Hey Ron,

We actually update our Google Analytics data on Mondays and the rest of the campaign information is based on the day of the week that your campaign was set up. So, if your data updates on Wednesdays or Thursdays, than it is because they were created on a Wednesday or a Thursday.

I hope that clears things up.

Chiaryn

[Ron_McCabe]

They usually gather information for the reports on Wednesdays or Thursdays. My guess is that you will need to wait until then.  You might want to e-mail tech support to see if anything else is going on.