"We are collecting your traffic data now!" message displayed for many days
-
I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry...
Is this showing only to me or is a delay on all MOZ accounts?
-
Hey There,
I would recommend writing into us at help@moz.com with your campaign information so that we can look into the issue more directly and forward the information over to our engineers if necessary.
We look forward to hearing from you there soon.
Chiaryn
-
Hi, I'm having the same experience Sorina above for one of my campaigns. It was set up on Friday and it's Tuesday now...
-
Glad to hear it, Sorina! Let us know if you run into any other issues.
Chiaryn
-
Hi Chiaryn,
Everything is OK now, both data from Analytics and Facebook/twitters now show up.
Thank you!
-
Hey Sorina,
I took a look at all of your campaigns in both Moz Analytics beta and PRO and it looks like the traffic data is update for all of your campaigns. Can you take another look and let me know if you are still seeing the error message? If so, please let me know which campaign you are seeing the error on. You can email us directly at help@moz.com if you prefer to keep the campaign information private.
I look forward to hearing back soon.
Chiaryn
Help Team Ninja -
Chiaryn,
This clears up the question I had but it does not clear up the original question. Can your look at Sorina's original question? I cannot tell if she is having a problem or if it is just taking a little longer to run the report.
Ron
-
Hey Ron,
We actually update our Google Analytics data on Mondays and the rest of the campaign information is based on the day of the week that your campaign was set up. So, if your data updates on Wednesdays or Thursdays, than it is because they were created on a Wednesday or a Thursday.
I hope that clears things up.
Chiaryn
-
They usually gather information for the reports on Wednesdays or Thursdays. My guess is that you will need to wait until then. You might want to e-mail tech support to see if anything else is going on.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect2 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
"Our crawler was not able to access the robots.txt file on your site."
Hi Mozzers! I've received an error message saying the site can't be crawled because Moz is unable to access the robots.txt. I've spoken to the webmaster and he can't understand why the robot.txt can't be accessed as this seems to be fine: https://k3syspro.com/robots.txt and Google isn't flagging anything up to us. Does anyone know why this may be? Thanks, Matthew
Product Support | | K3Syspro0 -
Moz showing zero traffic GA showing activity
Hey guys Im sure this question has been asked before but I could not find it. I promised I looked hard. I hooked up my account three days ago. For some reason Google Analytics is showing that I am indeed getting some good traffic to my site. But Moz is reporting zero zero zero across the board for anything and showing I have zero back links which is not correct. I thought it would eventually start working but its not. Any suggestions?
Product Support | | Answer2cancer0 -
Twitter data in campaigns
Hi I had to reset my Twitter account in campaigns yesterday and theres now no data in them, i take it then that we must allow few days for data to propagate into our campaigns when we reset, or is there possibly and error ? (has been about 24 hours since i reset) All Best Dan
Product Support | | Dan-Lawrence0 -
How many devices can I download the MozCon 2014 bundle onto?
I would like to purchase the MozCon 2014 bundle, but I would like to download it to my computer and iPhone, is this possible? Its a company account, so I would also like to share it with my colleague. Can we have it on multiple iPhones?
Product Support | | Rebecca.Holloway0 -
Report is scheduled for next month - need it now
Hi all, I just made a report from Moz pro. After selecting all the reports I wanted clicked finished. My report would send by e-mail to me and my account address. But I still haven't received any report.
Product Support | | StercBV
When I check the 'manage report' page it says that my next report will be created in july. But I need it now 🙂 It has been about 2 hours now since I created the report. Can someone tell my when I've to be more patience or it will take up to july for my first report? My campaign allready is added more then a month ago. First time to export the reports as complete set0