Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

The 30 days free trail period charges from day 1?

Product Support

840

polarica last edited by

Hello,

I wanted to try your services in the 30 days trail period, but I got instantly charged!?

I haven't used any of you services yet, so can I get my money back?

Thank you!

PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second??

qJ9XHvw
1 Reply Last reply
Reply Quote 0
tawnycase last edited by

Hey there, Tawny from Moz's Help team here.

Hm... it looks like somehow you managed to skip straight past the free trial and directly to a paid subscription. Yikes! Please write in to help@moz.com so we can assist you with cancellation and a refund.

Thanks!
1 Reply Last reply
Reply Quote 2

Got a burning SEO question?

Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.

Start my free trial

Browse Questions

View

From

Sorted by

With category

Explore more categories

Related Questions

Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND

bill charged moz pro

Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn

0
Though we had until the 8th to cancel and you charged our card.

We thought we had until to 8th to cancel and you charged our card On the 8th. Now we can’t reach anyone. We cancelled the service.
Product Support | | danawebprollc

0
How do I get 30 more days trial period?

Hi there. A week or so ago I thought I saw a message saying I could get 30 days more of the trial period if I filled out the profile. I filled it out today and have 34 moz points but still getting a message that my account is about to expire (in 3 days). Did I miss the offer because I stalled on filling out the profile? Is there anything else I could do to extend the trial? Thanks!
Product Support | | limited7

1
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?

HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt

0
How do I change back to a free membership?

I am no longer satisfied with paying for my "Pro" moz membership. I miss having phone support, but moz personnel have told me, "don't worry, we have chat support, and that's just as good!" So just now I tried to downgrade my membership status from "pro" to free", but now you have to fill in ALL of your credit card information, just to cancel(!) If you don't believe me, just try it. Anyway, I thought that maybe I was just not understanding how to do it, so I tried using the chat system to ask for help, and here's what happened. ================= me: How do I downgrade from my current "pro" subscription to a free subscription (if there still is such a thing as a free one)?
Just a moment... Sorry for the delay! We've got more chats than usual. If you need to run, please feel free to leave us a message and we'll get back to you soon. Thanks!
me: Pretty ironic. I am cancelling my paid subscription because you dropped phone support but you (your company) told me, "oh don't worry, chat support is just as good" ================= And, I waited for ten minutes before giving up and asking here. I hope that at least some other customer can answer this question for me. This is a perfect example of why phone support is important, chat support is ok but not always sufficcient, and why in general it's not satisifactory (to me, at least), to basically tell customers to go ask for help in the Q&A forums because the company won't budget sufficiently to provide customer support with its own personnel. Sad, too, because I've been a moz customer for over 4 years. There just isn't enough difference in value for me to continue, considering the other tools that are available now, some of which do provide satisfactory support. Thanks, for anyone who can answer my question.
Product Support | | tcolling

0
Trial ended, card charged, but campaign data is gone!

I activated a free trial of Moz about a month ago. On the 17th, it tried to charge my credit card and failed. It tried again on the 19th and succeeded. My account is now active and at the subscriber level. However, my campaign data is gone! I re-activated the campaign in Pro as instructed, but the data is from back in March. There should be data from the past month. I tried to re-activate the campaign in the new Analytics, but it won't do anything. I press the Activate button, and nothing happens. I was hoping to use Moz and get some work done today, but now I am unable to. I was under the impression that, once payment went through, I would be able to access all of my current Campaign data. Instead, the data I'm seeing is only available through Pro, not the new Analytics. Also, the data is from back in March, not recent data. How can I regain access to my recent Analytics Crawl and other data?
Product Support | | kenliftchair

0
"We are collecting your traffic data now!" message displayed for many days

I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry... Is this showing only to me or is a delay on all MOZ accounts?
Product Support | | SorinaDascalu

0
I cancelled my 30 day trial but my visa was still charged. How can I have this charge reversed. I do not want to continue using Moz.

Billing, I was charged even though I cancelled my 30 day trial
Product Support | | mydoshasdm

0