"We are collecting your traffic data now!" message displayed for many days
-
I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry...
Is this showing only to me or is a delay on all MOZ accounts?
-
Hey There,
I would recommend writing into us at help@moz.com with your campaign information so that we can look into the issue more directly and forward the information over to our engineers if necessary.
We look forward to hearing from you there soon.
Chiaryn
-
Hi, I'm having the same experience Sorina above for one of my campaigns. It was set up on Friday and it's Tuesday now...
-
Glad to hear it, Sorina! Let us know if you run into any other issues.
Chiaryn
-
Hi Chiaryn,
Everything is OK now, both data from Analytics and Facebook/twitters now show up.
Thank you!
-
Hey Sorina,
I took a look at all of your campaigns in both Moz Analytics beta and PRO and it looks like the traffic data is update for all of your campaigns. Can you take another look and let me know if you are still seeing the error message? If so, please let me know which campaign you are seeing the error on. You can email us directly at help@moz.com if you prefer to keep the campaign information private.
I look forward to hearing back soon.
Chiaryn
Help Team Ninja -
Chiaryn,
This clears up the question I had but it does not clear up the original question. Can your look at Sorina's original question? I cannot tell if she is having a problem or if it is just taking a little longer to run the report.
Ron
-
Hey Ron,
We actually update our Google Analytics data on Mondays and the rest of the campaign information is based on the day of the week that your campaign was set up. So, if your data updates on Wednesdays or Thursdays, than it is because they were created on a Wednesday or a Thursday.
I hope that clears things up.
Chiaryn
-
They usually gather information for the reports on Wednesdays or Thursdays. My guess is that you will need to wait until then. You might want to e-mail tech support to see if anything else is going on.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
I was charged $1 when I was on a 30 day free trial or right after. Why is this? I don't understand what I got charged for when I was under the impression that I was using a free trial.
I'm really concerned about this. I had canceled the free trial early. It didn't pass a month. I have no idea why I was charged.
Product Support | | rpgsummoner0 -
No crawl data anymore
Using moz quite some time, but I don't have any crawl data anymore. What happened? (www.kbc.be)
Product Support | | KBC
http://analytics.moz.com/settings/campaign/517920.11285160 -
Historical ranking report - missing data from before 22 April 2013
Hi. I've pulled a historical ranking report but there is missing data for my site for Google US pre 22nd April 2013. Google UK ranking data is available and so is competitor data. Any ideas?
Product Support | | TranslateMediaLtd0 -
My data is stuck and hasn't updated from a few weeks back
My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated. Can you help?
Product Support | | Vivid-North0 -
Has the Moz website update affected my data?
Hi Moz, I can see you are currently updating your website and regularly get either the new or old moz format when I log into my account. When I am in my account and Moz is in the new format my account info including keyword ranking & external followed links dramatically change. I am just trying to investigate if it is a moz issue with data or something else? Help would be appreciated. Thanks a lot, Beth
Product Support | | cmuknbb0 -
Mox connected to Google analytics account, but no data visible?
Hi everyone, Last week I added google analytics to one of my websites. The set up is working and collects data. Yesterday I connected Moz till this google analytics account. But I still do not see that Moz is collecting data from GA? Why do you think this is happening, why doesn't it work? Kind regards Jeanette
Product Support | | Mylan-GDM0 -
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
Product Support | | GameDay1