Moz Analytics Beta
-
Just got the access to this, but my campaigns don't seem to be showing. Anyone know why this might be?
-
Yes, we do update you via email once the issue is resolved. If you haven't had an update via email yet, then the engineers are most likely still investigating the issue.
There are also number of reasons that you may be seeing a discrepancy in numbers such as traffic, fans/followers, and engagement that would not be related to a bug. For example, if the site is being shared or even visited through a link shortener, such as bit.ly, we would also not be able to include that information since the social APIs don't follow the redirect and just provide us with share and traffic data for the specific URL. Also, we can only show interactions and fans for public accounts, so anyone who likes a page or a post from a private account would not be included in your metrics, as a limitation of Facebook's API. Also, i
I recommend following up again in the email with any further issues you are experiencing. This will allow Abe, who is managing your ticket, to send that information directly over to our engineers.
Chiaryn
-
Hi Ithvac,
Would be best to send them mail(as issue being serious and technical).. Specially ur question has answered status it might take time they recognize it or even do not check it at all because they are busy in general.. Contacting via mail (help@moz.com) might save some time which is equal to cash most of the time..
Frutiko Team
-
I was wondering if when the engineers do solve the problem, if you are notified via email when they close the case. My number of visits is more accurate, but my social numbers are still off. I just want to make sure I know when they are done working on it so I can address any other issues that occur.
-
Unfortunately, it really depends on what is causing the issue. Most issues can be resolved within the week but I can't make any guarantees on how long it may take to resolve a bug in the system. I'm sorry about that.
-
If a case gets escalated to the engineers how long does it generally take to find a solution for the problem?
-
Hey There,
I am really sorry that you are having some trouble with the data in your campaigns. I'm afraid it is very difficult for us to address these issues through the Q&A forum, so I would recommend that you send an email to help@moz.com that includes your campaign name and account email with a description of the issues you are seeing. That will allow is to investigate the issue directly and forward the information to our engineering department so they can get your campaign information updated.
I look forward to hearing from you there soon.
Chiaryn
Moz Help Team -
it crawls my campaigns ,but the data isn't accurate and when I try to look at certain things, like pages with highest page authority, it will say updating check again in 24 hours. I also added my fb page to social and it hasn't imported my number of fans or anything, all it shows is visits from people on facebook. I'm still looking for suggestions or a proper solution!
-
Hello there,
Any change?
Did u got ur all campaigns at Moz Analytics?
-
Mine migrated within 24 hours. You might want to start a new thread and hope for an answer from support.
-
How long exactly, mine show up but it isn't legitimate results. The 24 hours thing has been displayed for nearly 3 days now. Anyone have any clue on this?
-
It takes some time to appeare.. But eventuially all your compaigns will be moved(it happened to us that way)
Frutiko Team
-
My campaigns are showing now, but will take 24 hours or so to populate with data. Just got to wait a bit longer.
-
Got same issue, got all excited then confused, still not as rough as seeing nearly 10,000 errors on my site though lol
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can Moz Keyword Explorer help target keywords for Google Images results?
I'm wondering if I can use Keyword Explorer (or maybe another tool?) to target keywords for image rankings. I'd like to play around with optimizing images so that they appear in search results and thus provide traffic - but wasn't sure the best way to track that kind of progress. My ultimate goal is to analyze the difficulty of ranking for a certain keyword via Google images. (I do know to optimize alt tag/title tag/place in relevant article etc, but wanted to know if I could research the difficulty). Any help is much appreciated. Thanks!
Moz Bar | | naturalsociety0 -
Moz is reporting weird email address URLs as 'Meta refresh' errors? Anything to worry about?
Under site crawl, Moz is reporting weird email address URLs as 'Meta refresh' errors. The URLs are: http://support@ihasco.co.uk and http://enquiries@ihasco.co.uk Once clicked, they redirect to our homepage. Anyone else ever had this? Is it anything to worry about? I don't think it is, but would be good to get some reassurance.
Moz Bar | | iHasco0 -
My page cant be crawled by MOZ
Hi everyone, I have a page named zita.vn. Im using Moz to do SEO for the page, but when I use On-page grader in MOZ, I got an error that the page cant be accessed. Additionally, I got an issue with page crawling. Google search still crawl my page normally. Please help. Thanks a lot.
Moz Bar | | zita.vn0 -
Has anyone had to deal with Moz crawl issues on their Zendesk support site?
If so - how did you end up resolving them? For instance we have 85 "temporary redirect" errors from our Zendesk support site in our crawl error report and we don't have access to the robots.txt file through Zendesk.
Moz Bar | | zspace0 -
Moz bar chrome
Hi
Moz Bar | | Emanuele_Ricci
moz bar does not work on chrome, it works correctly on firefox.
The bar is there but not showing any data...
Any idea? It can be something that is blocking moz bar on chrome browser or what else????
Thanks1 -
Moz Crawler URL paramaters & duplicate content
Hi all, this is my first post on Moz Q&A 🙂 Questions: Does the Moz Crawler take into account rel="canonical" for search results pages with sorting / filtering URL parameters? How much time does it take for an issue to disappear from the issues list after it's been corrected? Does it come op in the next weekly report? I'm asking because the crawler is reporting 50k+ pages crawled, when in reality, this number should be closer to 1000. All pages with query parameters have the correct canonical tag pointing to the root URL, so I'm wondering whether I need to noindex the other pages for the crawler to report correct data?: Original (canonical URL): DOMAIN.COM/charters/search/mx/BS?search_location=cabo-san-lucas Filter active URL: DOMAIN.COM/charters/search/mx/BS?search_location=cabo-san-lucas&booking_date=&booking_days=1&booking_persons=1&priceFilter%5B%5D=0%2C500&includedPriceFilter%5B%5D=drinks-soft Also, if noindex is the only solution, will it impact the ranking of the pages involved? Note: Google and Bing are semi-successful in reporting index page count, each reporting around 2.5k result pages when using the site:DOMAIN.com query. The rel canonical tag was missing for a short period of time about 4 weeks ago, but since fixing the issue these pages still haven't been deindexed. Appreciate any suggestions regarding Moz Crawler & Google / Bing index count!
Moz Bar | | Vukan_Simic0 -
How can I find the old ERRORS and WARNINGS report in the NEW Moz design?
I'm looking for a complete list of errors and bugs that need to be fixed within a website. I used to use the MAIN tool (at least it seemed it was the most popular) but now that its just MOZ.com I can't seem to find that great report. It had data such as: 1. List of pages with Title Tags too long 2. List of pages with Description Tags too long 3. List of RED errors and YELLOW warnings, BLUE somethings... etc... Ring a bell? I LOVED this report, where can I find this data? Thanks! Derek
Moz Bar | | DerekM42420