Moz Analytics Beta
-
Just got the access to this, but my campaigns don't seem to be showing. Anyone know why this might be?
-
Yes, we do update you via email once the issue is resolved. If you haven't had an update via email yet, then the engineers are most likely still investigating the issue.
There are also number of reasons that you may be seeing a discrepancy in numbers such as traffic, fans/followers, and engagement that would not be related to a bug. For example, if the site is being shared or even visited through a link shortener, such as bit.ly, we would also not be able to include that information since the social APIs don't follow the redirect and just provide us with share and traffic data for the specific URL. Also, we can only show interactions and fans for public accounts, so anyone who likes a page or a post from a private account would not be included in your metrics, as a limitation of Facebook's API. Also, i
I recommend following up again in the email with any further issues you are experiencing. This will allow Abe, who is managing your ticket, to send that information directly over to our engineers.
Chiaryn
-
Hi Ithvac,
Would be best to send them mail(as issue being serious and technical).. Specially ur question has answered status it might take time they recognize it or even do not check it at all because they are busy in general.. Contacting via mail (help@moz.com) might save some time which is equal to cash most of the time..
Frutiko Team
-
I was wondering if when the engineers do solve the problem, if you are notified via email when they close the case. My number of visits is more accurate, but my social numbers are still off. I just want to make sure I know when they are done working on it so I can address any other issues that occur.
-
Unfortunately, it really depends on what is causing the issue. Most issues can be resolved within the week but I can't make any guarantees on how long it may take to resolve a bug in the system. I'm sorry about that.
-
If a case gets escalated to the engineers how long does it generally take to find a solution for the problem?
-
Hey There,
I am really sorry that you are having some trouble with the data in your campaigns. I'm afraid it is very difficult for us to address these issues through the Q&A forum, so I would recommend that you send an email to help@moz.com that includes your campaign name and account email with a description of the issues you are seeing. That will allow is to investigate the issue directly and forward the information to our engineering department so they can get your campaign information updated.
I look forward to hearing from you there soon.
Chiaryn
Moz Help Team -
it crawls my campaigns ,but the data isn't accurate and when I try to look at certain things, like pages with highest page authority, it will say updating check again in 24 hours. I also added my fb page to social and it hasn't imported my number of fans or anything, all it shows is visits from people on facebook. I'm still looking for suggestions or a proper solution!
-
Hello there,
Any change?
Did u got ur all campaigns at Moz Analytics?
-
Mine migrated within 24 hours. You might want to start a new thread and hope for an answer from support.
-
How long exactly, mine show up but it isn't legitimate results. The 24 hours thing has been displayed for nearly 3 days now. Anyone have any clue on this?
-
It takes some time to appeare.. But eventuially all your compaigns will be moved(it happened to us that way)
Frutiko Team
-
My campaigns are showing now, but will take 24 hours or so to populate with data. Just got to wait a bit longer.
-
Got same issue, got all excited then confused, still not as rough as seeing nearly 10,000 errors on my site though lol
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Will Removing or Disavowing Toxic Links Improve MOZ Domain Authority?
The vast majority of the 140 domains that link to our website are very low quality directories or and other toxic links. Only about 20-30 domains are not toxic (according to Link Research Tools confirmed by out manual inspection of these links). Would removing some of these links improve of MOZ Domain Rank? What if we cannot remove them, can NOZ detect a disavow file? In general would improving the ratio between good quality and poor quality links improve domain authority? Thanks,
Moz Bar | | Kingalan1
Alan2 -
Moz Bar Truncated in Firefox
Hi, I'm using the Moz Bar add-on in Firefox.. but it's suddenly truncated meaning that I can only see half of the toolbar, and I'm unable to use it's features. Screenshot here; http://prntscr.com/bgm1z2 Does anyone know how to fix this? I've tried removing and re-adding Moz Bar, and installed a new version fo Firefox. Thanks in advance, Lee.
Moz Bar | | Webpresence1 -
How can I find duplicate pages from a Moz Crawl?
We have many duplicate pages that show up on the Moz Crawl, and we're trying to fix these but it's very difficult because I can't see a way to isolate the code where the duplicate is found. For instance, http://experiencemission.org/immersion/ is one of our main pages, and the crawl shows one duplicate of http://experiencemission.org/immersion. It appears that one of our staff manually edited the source code in one of our pages but forgot the trailing slash. This would be an easy fix but the problem is that this page is linked to internally on our website 2423 times, so it's next to impossible to find the code that is incorrect. We have many other pages with this same basic problem. We know we have duplicates, but it's next to impossible to isolate them. So my question is this: When viewing the Moz Crawl data is there any way to see where a specific duplicate page link is located on our website? Thanks for any and all help!
Moz Bar | | expmission0 -
How is the Moz keyword limit for each plan determined?
I'm sure it's explained somewhere in here but I haven't found it yet so hoping someone can help: I'm on the Pro Basic plan, which allows me 300 keywords. How is the 300 keywords counted? For example, if I've uploaded 100 keywords in the Keyword Difficulty tool, and am also Rank Tracking an additional 75 keywords for a client, is that 75 kw's, 100 kw's, or 175 kw's? Put another way, if I hypothetically do rank tracking for 300 keywords, does that mean I'm not able to enter additional keywords in the Keyword Difficulty tool without deleting some of the kw's from existing accounts? Thanks for the help!
Moz Bar | | flyntime_tx
Mike0 -
I want to uninstall the Moz SEO toolbar. How do I do this?
I installed the Moz toolbar and I don't understand it and it covers up important parts of websites and makes them inaccessible. I want to get it off my computer. I installed it in chrome. How do I get it off?
Moz Bar | | Bonnie761 -
Moz Crawl Test Tool - SEO Web Crawler showing up with no details
So basically I have ran the Moz Crawl Test tool twice for this url "bubblingwithenergy.info" and both times the report has listed 1 URL when there is obviously a lot more if you check the site. My question is, why is the Moz Crawl only reporting 1 URL when there are heaps? Is there a possibility it is being blocked and if so what would be blocking it? This website is using a CMS called Infusion and it is based off CMSMS (CMS Made Simple). Any answers would be greatly appreciated. Cheers
Moz Bar | | KBB_Digital0 -
Moz Local | Empty page "Categories"
Dear Moz, Another error, the following url loads an empty page https://moz.com/local/categories Please review Thanks!
Moz Bar | | Bio-RadAbs0 -
Chrome moz toolbar page analysis not loading
Often the chrome moz toolbar page analysis doesn't load just says Please wait until the page finishes loading.
Moz Bar | | genkee0