Cant download my crawl csv
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When I click on the [download csv] in my crawl campaign section nothing happens.
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I can't download craw results either using Firefox or Chrome on Fedora 19 (Linux).
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Hi Bryon
That is very strange! We have mostly seen Firefox work opposed to Chrome and other browsers. There may be an issue with installed plug-ins, extensions, or security settings that could be blocking our database. I did have one member re-install Firefox for similar issue that worked. Maybe that could work for you as well.
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David.. I was able to use Chrome and download it. Im not sure why Firefox was not able to?
Thanks for you help
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Hi Bryon
I am able to download your report in Firefox ver. 24, I can reply to you with a copy if you can submit a support request at http://moz.com/help/contact
Set the subject to attn: david and I will grab the ticket and send it over and we can continue our correspondence through email.
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I am still not able to get the button to work. what OS and browser are you using?
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Hello David.
Its not giving me a option to block or allow. When I click on the button, nothing happens. Is this how the button would act if what you say is correct?
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Hi Bryan
I am so sorry you are not able to download your crawl report. We are seeing a few members not able to access parts of our site due to browser security settings, anti-virus, and or firewalls. If you have a firewall you will want to make sure to allow all traffic from *.moz.com as we have a few servers handling different parts of our web app. For reports they will be downloaded from vanguard.moz.com which I believe is being blocked. I was able to download the report using your credentials.
Let me know if you are able to isolate any of the above areas.
Hope it works!
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