Unable to Access my Unfinished Campaign
-
Hello all,
I tried to create a campaign for one of my clients but something happened and I had to stop somewhere in the middle.
I tried to recreate it but it shows me the following message:
“Oops, you already have a campaign named Willoby's Furniture. Please select a unique name for this campaign”.
My problem is that I can’t access or see the unfinished campaign. A solution would be to create a new campaign and give it a different name. However, I would prefer to use this space for another client.
Any suggestions?
Many thanks,
Elsa
-
Hi Elsa,
Thanks for writing in!
It looks like you did have a draft campaign set up in Pro a while back that Analytics is checking against which is why you're running into this error. It looks like you worked around it by creating a campaign with a different name, but Analytics definitely shouldn't be referring to Pro for this data. I'm going to create a ticket with you as the requestor and forward this along to our Developers for you. This way we can get the issue logged, repaired and I can let you know when its deployed.
Thanks for reporting and let us know if there's anything else you need!
Best,
Sam
Moz Helpster
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
MOZ refusing access to certain sections of the website if using VPN?
I've used PIA and expressvpn before without any problems. Today I got nordvpn and when I try to access my campaigns and link explorer but the connection is being refused while I can access billing and the forum section. I don't have this problem anywhere else atm so I think this might not be a problem from my side but rather from these specific sections. Edit: Any idea what's going on?
Product Support | | Isildur0 -
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
How do I remove a campaign?
I have a client that I no longer work with. I'd like to remove the campaign and I cannot figure out how. Can anyone please assist me? Edit: Nevermind, I found it under Analytics > Active Campaigns > Permanently Remove. Thanks anyway!
Product Support | | project.rockhopper0 -
I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?
I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?
Product Support | | jleite0 -
All my campaigns have gone!!!
I have just logged into my account and all my campaigns has gone, is there a direct way to contact Moz???
Product Support | | OasisLandDevelopment0 -
Campaign area styles won't load
When I try to view one of my campaigns, there's no CSS and it looks terrible. In the browser console, I'm seeing: Failed to load resource: the server responded with a status of 404 (Not Found) http://moz.com/stylesheets/campaigns/overview.cssFailed to load resource: the server responded with a status of 403 (Forbidden) http://d2inctq6psdv87.cloudfront.net/img/close-19x17.pngUncaught Invalid dimensions for plot, width = 87, height = 0 93081:716 Tried hard-refreshing and clearing Thanks,
Product Support | | sourcecoast
Alex1