"Our connection to your Google Analytics account was lost" keeps occurring
-
We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all.
Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
-
Hey Thomas,
You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login.
I'm really sorry for the inconvenience that causes.
Chiaryn
-
Hi Keri,
It sounds like this fix only works if you're the owner of all the linked profiles. Like most agencies, we have admin access to all GA profiles, but own only a few. Any update on when this issue will be resolved? I'd like to avoid having to ask all of our clients for their account owner login info. Thanks!
-
Thanks - that helped to let us know what was wrong. Is there a way to "erase" the Google Analytics accounts I have connected now and start over, using the owner access instead of admin access? When I choose from the list currently, I have no idea if I'm choosing the one that had only admin access vs. the owner access.
-
Hi Thomas,
This is a known issue. We have a writeup at http://health.moz.com/ that should help fix this. Let us know if that doesn't work!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged $179. I need help cancelling the account and getting a refund. i already sent email to help@moz.com but no one answer me...
Product Support | | i9hdads1 -
I'd like to completely delete my account in here. How can I do that?
I just don't want to have this account anymore. So there has to be a way to delete it.
Product Support | | PriiduT0 -
I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?
I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?
Product Support | | jleite0 -
Delete my account
Hi, I want to delete my credit card information and my MOZ Pro account. How to do? Thanks,
Product Support | | gnhattien0 -
Google+ vanity URL not accepted within the community profile?!
Hi! I want to change the URL for my Google+ profile here in my moz community profile but the new (confirmed) vanity URL is not accepted by the system. It says that this vanity url is invalid... any ideas how to solve that problem? Greets Marc
Product Support | | dotfly0 -
Back to Pro in New Moz Analytics Accounts?
I have two accounts with Moz.com Account One (about a year old) has both the options to switch over between Moz Pro and Moz Analytics. Account Two (a trial so far) just has the option to use Moz Analytics. So new or trial accounts don't have access to Moz Pro?
Product Support | | VinceWicks0 -
Only 2 of my 5 active campaigns are showing up under the new Moz Analytics. How do I fix this?
Under http://analytics.moz.com/pro/home only 2 of my 5 campaigns are showing up, but if I go to the old page http://moz.com/pro/home they all show up. How do I fix it so all show up under the new Moz Analytics?
Product Support | | Joshua-Godsey0 -
Moz keeps logging me out
I thought this issue had been resolved a few months ago. Is anyone else experiencing this problem? Best,
Product Support | | ChristopherGlaeser
Christopher0