"Our connection to your Google Analytics account was lost" keeps occurring
-
We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all.
Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
-
Hey Thomas,
You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login.
I'm really sorry for the inconvenience that causes.
Chiaryn
-
Hi Keri,
It sounds like this fix only works if you're the owner of all the linked profiles. Like most agencies, we have admin access to all GA profiles, but own only a few. Any update on when this issue will be resolved? I'd like to avoid having to ask all of our clients for their account owner login info. Thanks!
-
Thanks - that helped to let us know what was wrong. Is there a way to "erase" the Google Analytics accounts I have connected now and start over, using the owner access instead of admin access? When I choose from the list currently, I have no idea if I'm choosing the one that had only admin access vs. the owner access.
-
Hi Thomas,
This is a known issue. We have a writeup at http://health.moz.com/ that should help fix this. Let us know if that doesn't work!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Not Showing Up
Regarding my client _Driveway Call Frank - _Google is showing up a "no listing found". We do have a google account and have had it for a few years. What do I need to do?
Product Support | | WalkieTalkie0 -
Can't reactivate account - duplicate transaction. Anyone experienced this?
as Q explains, my card expired, tried to renew subscription and get a message saying declined, duplicate transaction?
Product Support | | paulazoid0 -
Analytics account will not stayed connected, listed fixes do not work.
I've had my MOZ account for a while and have just dealt with this issue for a while now but it is really getting annyoing. My Google Analytics account will not stay connected. Eveery time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again. I've tried the fixes listed in all the other questions about this issue Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using. Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now, as well as your current Moz token. Once you are done with that, simply go back to your campaign settings, disconnect your GA profile and reconnect (I recommend you use a fresh incognito window). And they do not work. Please help me solve this very annyoing issue!
Product Support | | mr_w0 -
Why has my Google Analytics dropped completely from the results on this weeks crawl?
The Account code hasn't changed in either Moz or on site? Also I added 53 new keywords to my campaign and they haven't all been ranked, it's like Moz has done half a job?! S.O.S.
Product Support | | danwebman0 -
Archived campaigns not in Moz Analytics
Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo0 -
PRO account
We have a PRO account. Is there a way to generate a PDF report containing high level SEO stats for the client such as linking, ranking, etc without the need of setting up a new campaign?
Product Support | | Livehelpnow0 -
Duplicate Page Content Report on Moz - Still ranking in Google Results?
Hi, I am experiencing 2 issues with the Duplicate Page Content in Moz. Every week it is notifying me of new duplicate content - so it seems to be missing duplicate content each week and the crawl is never above the 5000-6000 page mark, which means that it is under 10K which is the limit, so presumably everything is crawled in that one go so surely it should detect all of the dupe content on 1 crawl as opposed to having to do various crawls to detect it no? The dupe content report shows me pages that indeed have duplicate content but after checking, these are ranking on Google for their terms... ? Is the duplicate page content report incremental ? Will it add more duplicate content and increase the report every week or does it just show that week's results? If so, it's a bit like chasing my tail... Help!
Product Support | | bjs20100