"Our connection to your Google Analytics account was lost" keeps occurring
-
We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all.
Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
-
Hey Thomas,
You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login.
I'm really sorry for the inconvenience that causes.
Chiaryn
-
Hi Keri,
It sounds like this fix only works if you're the owner of all the linked profiles. Like most agencies, we have admin access to all GA profiles, but own only a few. Any update on when this issue will be resolved? I'd like to avoid having to ask all of our clients for their account owner login info. Thanks!
-
Thanks - that helped to let us know what was wrong. Is there a way to "erase" the Google Analytics accounts I have connected now and start over, using the owner access instead of admin access? When I choose from the list currently, I have no idea if I'm choosing the one that had only admin access vs. the owner access.
-
Hi Thomas,
This is a known issue. We have a writeup at http://health.moz.com/ that should help fix this. Let us know if that doesn't work!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
200 mozpoints : Removal of "nofollow" from first custom URL on profile but first link is nofollow...
Hello, I try to help Moz community and hope to get 200 mozpoints a day 🙂 When I analyze a profile from a member with more than 200 mozpoints, I see two links to custom URL link : one is added nofollow on a blank image, and one follow with anchor text. But it appears that the tests show that in this case the second link is not taken into account... Why not remove the first link so ? Here is the code: xxx: http://www.example.com/
Product Support | | Bigb060 -
Moz Account - How to Select Monthly Timeframes
I have read that moz have now added the feature to select monthly timeframes when running reports. In my Account, I can only choose Weekly (the previous week) How do i go about selecting Monthly Timeframes? Thanks Adam
Product Support | | AMG1000 -
Maintenance Alert: Moz Analytics + Pro unavailable for Maintenance tonight from 7-7:30pm PST
Hello! We've posted this within the apps, as well as on our social channels, but I wanted to share it here as well. We are doing required database maintenance tonight starting at 7pm, Pacific time. This update will help make things work a bit quicker. Woot! The rest of the tools will still be available at http://moz.com/researchtools. Thank you for your patience!
Product Support | | jennita2 -
Can I create different login accounts to access different campaigns?
For various reasons, I'd like to create different login accounts for Moz for different campaigns, so staff can only access the campaigns that they're given permissions to. Is this possible?
Product Support | | CapitalFMArena0 -
Why Moz Analytics says that my site had a 13% traffic increase and Moz Pro says that the same site had 3% decrease on traffic?
Every Tuesday The first thing I do in the morning is check my updates on my Moz Campaigns... Today the numbers just don't make sense... How come Moz Analytics and Moz Pro are showing different numbers? Does any one have the same problem? Which one should i trust?
Product Support | | Felip30 -
Google analytics connection
When is the Google Analytics Connection problem going to be sorted out and where do I find status updates about this sort of thing without having to search/ask each time? This has been an ongoing issue for months now - is it going to get sorted or not? The message below appears at the top of my ranking reports... "We're currently having issues with some Google Analytics connections. This will impact traffic data is displayed in some campaigns. Our awesome engineers have tracked down the bug! high five Your campaigns should display up-to-date data soon. Thanks for your patience!" Please note that "SOON" is not an answer to this question!
Product Support | | MrFrisbee0 -
Moz Pro Account
How many campaigns can you have before you max out your Moz pro account?
Product Support | | alblaze200
