Social interactions

[mcafiero]

I just ran a campaign for one of my web sites and am a little bit confused.

Social Interactions states 0 new for all of last week.  That's odd, because we are very active with facebook, twitter, and instagram.

On top of that, we blog daily and always tweet and post links to our blog posts.

Google Analytics tells us that we're getting traffic from Social Media web sites.  But MOZ campaign says there's nothing.

Also, Brands and Mentions indicate just one mention?  Strange and disappointing.

Can anyone explain?  Thanks

[Christy-Correll]

Hi there! Has this issue been resolved? Just want to make sure things are working smoothly for you now... and if not, make it right.

Christy

[Christy-Correll]

Hi there! Actually, you need to make sure that you have added the correct URLs for the social profiles you would like to track within Moz Analytics _when configuring the corresponding campaign within Moz Analytics. _If you have correctly done this, only Moz Helpsters will be able to see which social profiles you are tracking (in addition to yourself and anyone else who authorized to log into your Moz account.) To be clear, whether or not you have linked to any social profiles from your public user profile does not matter in this instance.

All that said, many Moz Analytics subscribers are currently not seeing social data activity tracked in one or more of their campaigns. This has proved to be a quite complicated issue, but it is a high-priority issue currently being worked on. A fix will be deployed as soon as possible. For more details, and updates on all known issues, please check http://health.moz.com.

I am so sorry about all this! And I really appreciate your understanding and patience.

Kind Wishes,
Christy

[Lumina]

To receive information on social interactions, I believe you have to add links to each of your social sites on your profile. After taking a look at yours, you haven't done so yet. You can do this be going to your profile, clicking "Edit", and then adding the unique URL string from your profiles to each of the forms provided.

I hope that helps - Cheers!