My data is stuck and hasn't updated from a few weeks back
-
My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated.
Can you help?
-
Perfect. Thanks for this
James
-
Hi James!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm glad to hear your data updated! You're totally right, your data does update once a week. The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period. So, if the app shows the weekly timeframe as August 1st-7th, this means the data was actually updated on August 8th. We update the weekly data seven days after the last update occurred, so the next update would take place on August 15th for the week of August 8th-14th and your data should update on the same day every week.
To echo what Keri said, if you run into anything like this in the future, shoot us an email at help@moz.com. We'll be better equipped to help you troubleshoot from there.
Cheers,
Erin
-
Glad to hear!
Didn't expect that my step one could resolve the issue lol (just kidding)
-
Thanks Keri,
I did the manual crawl last night and for reasons unbeknown to me it got all the updated crawl results today which is great. So all fixed for now. Thanks for your swift response.
All the best
James
-
I'd actually start out with an email to help@moz.com so that we can take a look at things and see what is up, and this way you won't lose any data. Thanks, and sorry you're seeing problems!
Keri
-
There are a few solutions you may try.
- Try asking for a crawl manually: https://moz.com/researchtools/crawl-test
- Remove the campaign and create a new one, if you have open slots, just create a new one instead of removing the current one to avoid data loss.
- If you are still getting old data, then you should contact Moz's support at help@moz.com
Hope that helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
Product Support | | WebMarkets0 -
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
With the new update on the Page Optimization all my previous page scores and rankings are not longer showing up. Why?
Since the page optimization tab has updated all my previous page scores and rankings are no longer there. But if I am looking at the pages on the dashboard tab, they show up. When in the page optimization tab and try to click on a page to see the ranking, score, and tips to improve, it doesn't show any data. The page is almost blank. What happened and how do I fix it?
Product Support | | leannegoff1 -
SEO Moz PRO app Isn't Crawling Anymore
Hi, We find the SEO Moz PRO app a great tool for us. What is the reason that it is not re-crawling the websites included in our campaigns anymore?
Product Support | | solution.advisor0 -
Campaign lost connection to Google analytic's
Hi, I have a website that I has two Campaigns, one is its performance in the UK and the other is in America. Both of these project use to work and gather information from Google analytic's but recently the UK campaign has started saying it can not connect to Google analytic's and stopped providing information. The problem is both the UK and US campaigns use the same analytic's tracking code and the US campaign can still gather Google analytic's information so I know the tracking information is correct still.
Product Support | | AMA-DataSet
why can the UK campaign no longer connect properly? Thank you in advanced.0 -
Why Isn't My Analytics Report Downloading?
In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!
Product Support | | Danny_Laws0 -
Why hasn't my site info shown up yet?
I set up a campaign a few days ago (middle of last week) and the information still hasn't shown up. I figured that analytics were gathered weekly so I let it sit until Monday, but it still tells me to check back in 24 hours. Thanks for your help! Love the suite, by the way - lots and lots of great tools and easy enough to let my client see what's going on!
Product Support | | JamesMason0 -
Account Update
Hello, I appreciate moz and all of its tools and would not consider going elsewhere but I must say I am a bit disappointed in the extreme inconsistency in the updates to my campaigns and keyword rankings. It's supposed to be weekly and used to occur on a specific day however I have no idea when it will happen now. Updates have occurred on average every 8-10 days with no consistency as to when they will actually happen. Once again I have no intentions of leaving moz but would like to know why this has happened for the past few months and if/when it will consistently be updated weekly. Thank you, Mike
Product Support | | AgilitySpeaks
[personal information removed by staff]0