Issues with Claiming a G+ Business Page
-
We are working with a client and their marketing consultant who set up a Local Listing service to help local citations, Yahoo, Google+, etc, etc... We have their G+ business page and it is verified, however, as we are new to helping them out, we don't have access to the page to make edits. Here's the catch, neither does the client, or the consultant or the listing company/people.
Question: How can we go about claiming this as "our" page in order to help the client out, get it edited/optimized and then keep record of it so this doesn't happen again?
PS - Typically, there is an option for a business page to "Is this your page?" or "Manage this page?" at the bottom, but I don't see one of those buttons.
Any help or advice would be appreciated.
- Patrick
-
No real resolution. Spoke with someone from India and they told me to follow the search business angle and I informed them the business was not showing to be clicked on, in order to "Request Admin Rights". Then waited for 10 min on the phone for them to come back and tell me that there is nothing else they can do. I was on the phone for 35 min to get nowhere and will call back again to hopefully speak with another person who can escalate to a more technical person. It is the strangest thing... oh, and frustrating!
-
Nevermind, in the guide there is a link for Google Support, where they call you. On hold with them now and will update this based on what I find out.
-
Oleg,
Thanks for the response and link to the guide and your quick notes. Unfortunately, the verified business name doesn't appear in their search results when trying to create new page. I did find a support/feedback form, so I submitted my question to Google in hopes they reply soon.
Do you have a Google Local support #?
-
Check out this guide - does a great job of explaining.
Basically, go to create a new page, G will suggest similar listings, when you try to claim an already verified listing, it will offer to send an email to whoever verified it to request ownership.
If you don't get any response within 2 weeks, you should call Google support and explain.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
When I search my business, how can I make all my locations to a multi-location business appear in the map pack?
I have a question about local SEO. I do the marketing for a multi-location medical facility. When I search the facility on Google, the website appears on the left and the Google My Business information for the nearest facility to me appears on the right. However, I would like to see a map-pack of all facilities appear under the website information as well. How can I make all locations appear in the map-pack form below my basic website information?
Local Listings | | FlynnZaiger0 -
Google My Business for a Multi-Business Showroom
We are considering signing up for a multi-business showroom co-op concept in our area. Basically this space (1 address) has 10+ businesses that have their products represented at the location. There is one person working that passes along the leads to the individual companies when someone visits the showroom and shows interest in a product. I know at least 5 of the businesses are using this address for a Google My Business profile, and we would like to also. I am looking for some advice on best practices and strategy to ensure were not violating any of Google's policies. Here is a link to the showroom: http://www.brookfieldhomeandideacenter.com/
Local Listings | | JohnWeb120 -
Local SEO business name issue due to aggregator
So I work for a college and we have multiple locations. My tactic has been always to keep the name the same for all of them (no city name), and then change the address and phone number for each. But there is 1000s of college listings websites out there that aggregate college and school data from the same source: the US government. Now the way that they have most, if not all, multi-location colleges listed is: "college name-city name". I can see the value in that, but I guess I'm just wondering what to do since it obviously can't be changed. Should I revert all of our listings as "college name-city name" to match the 1000s of listings that have it that way? I've been under the impression that I should leave the city/town name out of the name, but I'm just wondering what you think best practices would be? Thanks
Local Listings | | TomBinga1125
Tom0 -
How To Change Image Used In Business Knowledge Graph...
How can one change the image that Google shows in a business' knowledge graph in the SERPs? And the image I am referring to is the one that typically appears to the left of the map within the knowledge graph box, above the business' name. The current image that is being used in my client's case is an image that was uploaded in their Google+ My Business profile, but there doesn't appear to be any particular reason why that one was chosen (it wasn't the first or last image uploaded, nor is it selected as the profile picture). As user-interaction increasingly becomes important in rankings, I would like to change this to something more attractive. Thank you for any help and guidance!
Local Listings | | gbkevin1 -
How to track google business traffic as organic into google analytics?
Hi mozzers, After noticing that all Google business(known in the past as google places) traffic gets recorded into direct traffic I would like to get this into organic traffic instead. What is the best method to do so? I found this great post http://moz.com/blog/tracking-traffic-from-google-places-in-google-analytics by Rebecca Lehmann but was written in 2011. Are these method the only one available to track this traffic or is there a new method we could try that would track all this traffic into organic search? Thanks for letting me know!
Local Listings | | Ideas-Money-Art0 -
Can we use different names in Google places for each location of a business?
I have a client who has several locations for their business. The company and the original location have one name - let's call it "National Clinic". Then, they have a series of urgent care clinics, named with the structure "National Clinic Urgent Care: Main St." and "National Clinic Urgent Care: Central Plaza". The When I'm creating my directory listings, for the urgent care locations, which option would you use for the name? a) National Clinic
Local Listings | | irapasternack
b) National Clinic Urgent Care
c) National Clinic Urgent Care: Main St.0 -
Can't Change My G+ Pages Address?
Our zipcode is wrong on our Google Plus page for one of our offices. Exactly, one month ago I corrected it, but it immediately reverted to the wrong one. Then, I think I read the change can take 4 weeks...we'll it still hasn't changed. Two weeks ago, someone from Google Places even called and I told him to change it manually, he said he would...still not changed. What can I do to get this zip code corrected? Thanks, Ruben
Local Listings | | KempRugeLawGroup0 -
How To Rank Individual Pages Locally?
Hello, A fellow business owner recommend that I signup for Moz to ask questions about local SEO. I just have a few questions, but please excuse my ignorance since SEO isn't something I'm very familiar with. My company has locations in 3 different cities in the state of Arkansas. I've noticed that when I type in certain keywords on Google such as "web design", I see a lot of organic listings from web design companies in my local area - but if I were to search from another city, different listings show up that are related to that city. I have 3 different pages on my company's website for each of our locations that gives a little bit of information about them - such as the general manager, storefront photos, and the employee of the month. What can I do to get each of the pages to rank higher on Google in their respective cities? I've heard a lot of different things mentioned such as having the name, address, and phone number listed. Including Google Maps on the page with our location. And some other stuff such as including stuff such as a "KML file" and a "schema markup". If anyone can give me a list of definitive suggestions, it would be greatly appreciated.
Local Listings | | CyberAlien1