Moz Local not updating after G+ and FB are updated
-
Per the FAQ, we updated the client G+ and Facebook address information, but Moz Local still lists the incorrect address information. Any ideas on a time frame when the MOZ listing will update? FAQ's state an hour, but that is not happening in this case.
-
Thanks! We ended up having to get Google involved to manually validate the listings.
-
Hi There!
I'm sorry to hear you're running into a hitch with this. At this point, I would definitely recommend starting a ticket with our Help Team. In your ticket, it will be helpful if you can provide:
-
The email address associate with your Moz Local account
-
The name, address, phone number and website of the business in question
-
Links to your live Google+ Local and/or Facebook Place pages
-
A summary of the issue you are experiencing.
Our whole Help Team is here to support you. You can start your ticket by going here and clicking on the blue 'Local' link from the box of options: https://moz.com/help/contact
Hope to see your ticket come through so that our team can get this resolved for you:)
-
-
I keep following that process and still get the following error: For security, we require your location to exactly match a verified listing on Google or Facebook. To proceed, please update the listings in your CSV or select a verified match for each listing below.
Both Facebook and G+ have the correct physical address on my admin view of G+ (which shows verified) and Facebook, so I am uncertain why this keeps happening.
-
Good Morning!
Thanks so much for asking about this:) Any time you need to edit your name, address, phone number or website in Moz Local, there is a set of specific steps that need to be taken in a specific order to push your changes through. Let me share these steps with you here:
First, edit the desired data on your Google+ Local or Facebook Place Page
About an hour later, please log into your Moz Local account click the little cloud icon on the page to download the .CSV file our system has auto-generated for your business.
Edit the desired field in the .CSV, making sure that you hand-type in whatever edit you need to make. We recommend using either a recent version of Excel or Google’s free Google Sheets to edit your .CSV. If you have multiple businesses in the .CSV, you can delete the other rows so that we are only editing the business of your choice.
Save the .CSV and then return to the Moz Local dashboard and upload the .CSV via the big yellow button.
We will then re-validate the listing against Google or Facebook and you should see your edit succeed.
I sincerely hope these steps will be helpful! Please let me know if you have any further questions!
If you run into any trouble and need to have a Help Team member take a one-on-one look at your account, please do contact us through the Help Hub:)
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Local Market Analytics UK
Is the new Local Market Analytics beta available for the UK? The details seem to indicate it is US only?
Moz Local | | Xiano1 -
Facebook page not appearing in the Moz Local listing report
Hello, We recently set-up a Moz local account and have submitted our data about the business to it. However for some reason our Facebook page is not showing up in the listing report. The Facebook page is active and has all the NAP details but in the listing report, it only gives the option of creating a listing. Is there any way I can link our Facebook page in the listing report.
Moz Local | | greenguy11 -
Insider Pages & City Search Update Not Going Through
Hello, I updated our company phone number about 2 months ago and every aggregator updated except Insider Pages and City Search. They both have empty circles and are showing as Inconsistent when opening up the campaign because they have the old phone number. I thought for awhile it would just take some time, but it doesn't seem to be updating at all. Is it possible that it's stuck? A lot of the others changed to half circles, then full. But this one is just sitting as an empty circle. Thanks, Chris
Moz Local | | Cincinnati_WebTec0 -
Moz Local "Listing Reach" plummet
Hello, I use Moz Local for our company's 12 locations. On August 15 we had a "Listing Reach" of 315. Today I noticed we're down to 29. How does one verify what the problem is with Moz Local? Thanks in advance,
Moz Local | | SmileMoreSEO
Erik0 -
Local Listing is Paused
One of my local listings is paused and I don't know how to activate it. It says "Listing not found on Google or Facebook" but I have it linked. What do I do now?
Moz Local | | KevnJr0 -
My client just updated his Google physical address. It shows up as unverified now. How long until Google verifies?
How long will it take until my client's address is verified on Google and I can use Moz Local?
Moz Local | | Henry-In-Florida0 -
Why is MOZ Local not finding any of my citations?
I ran a new client through the Moz Local Check My Listing and got this: It looks like your business wasn't found on any major search engines. My client's website and Google Plus page have been live for over a month and he is listed in almost 90 business directories; all verified, live listings. Both his Yelp and Home Advisor profiles show well in search as does his website in organic so I know Google is picking up on the business. Checked all the simple stuff like correct spelling, url, etc. Any thoughts? Is this just a matter of time? If so, how long will it take MOZ to find a new listing usually? I see there is a MOZ index update scheduled for the 28th. Should I run it again after that? Regards, Dino
Moz Local | | Dino640 -
Submitted to Moz Local - and percentage hasn't changed after 2-3 weeks
Hello Moz Support, I've submitted to Moz Local 2-3 weeks ago - Bayou Tactical in my account. And the percentage remains the same with certain websites saying 100% incomplete that should be covered with Moz Local. Please help and thanks! Cole
Moz Local | | ColeLusby0