Moz Billing chat
-
How do I access billing chat, your page says there is one http://moz.com/help/pro/phone-support but it is difficult to find. This is urgent.
-
Hello Peking123,
Sorry about any issues this caused you - I went ahead and got this taken care of and followed up with you via email as well. For billing issues we typically recommend going through Help@Moz.com and will answer within 24 hours of the ticket submission.
Thanks for being patient!
-
Hi, today I receive email with your invoice. The problem is that this invoice is from october when was end of trial moz. In october I am not receive any email from you if I would like to continue with moz and which moz I would like to choose. Today I receive invoice period of 11.10. to 11.11.2014. Also in this time I am not used moz, not added or changed anything in moz so this payment is from me is not correct from your side. I am confident that you can see if some trial customer used moz or not.This is not correct for you. Also I sent some massage your help tim in billing information. This message I can not see in the private messages so I want to know if you receive it and why I am not see it in private messages. Also I wrote that you cancle my account, gebet card, delite me from all your lists and refund me a money.
-
Thanks for the heads up! Since billing matters are usually best resolved via email, I'll reply to the email we had going. You will hear from me in a few minutes
-
Hello Abe,
I still haven't received refund. Can you please check asap?
-
Thanks very much for your help!
-
Hey Thommas,
I'm afraid I don't see that you've replied to the email that I responded to yesterday. If you send in a new email with each reply, those don't come directly to me; they just go into a queue that is shared by everyone on the help team.
As for the period between, 6/23 and 7/12, I'm afraid the renewal on 6/13 was for a monthly contract and we aren't able to provide partial refunds. We did provide a full refund for the month of July, and you will see that back in your account shortly.
-
I'll respond to your ticket now, we are working on improving the timing of our billing system now and I apologize for the confusion. Never hesitate to write in directly to help@Moz.com for anything billing related and we will certainly get back to you as fast as we can, we promise.
-
sorry to jump in the middle of this but i have similar question. My trial ends on 16.07 and i suppose to cancel it today because i don't use this service anymore. But today MOz just went ahead and charge my visa with monthly fee for next month, Please check my case and cancel money booking or refund. (i already send ticket)
-
Thanks Chiaryn, that's correct. I have cancelled on 6/23 as this was the day I moved my campaigns from moz to serpbook.
Shouldn't I also receive a refund for the period from 6/23 to 7/12 ?
btw, I tried the email support yesterday but still no response.
-
Hello Thommas,
I am so sorry that you ran into this issue! It seems there was a syncing error in the backend that caused your account to remain active, although I do see that you cancelled your account on 6/23. I sincerely apologize for that.
This confirms that I have fully canceled your account and issued you a refund for the charge on 7/12. You should see the funds back in your account within the next 2-3 business days.
If you need any other assistance, it would be best if you can follow up via the email request, as I will be quicker to respond that way.
Chiaryn
-
This is rather urgent as my card was billed even tho I canceled my subscription last month.
-
I'm seeing two emails from you within the past three hours to our help desk. We generally respond within 24 hours, so you will be hearing back. I wanted to let you know the emails weren't lost.
-
I have emailed already but nobody got back to me. You really should have a phone support for billing
-
I'm seeing you as still a pro subscriber. If you can't see anything at the billing page in your profile, please send us an email at help@moz.com and we can fix things up from there.
-
there is no such option when I log in there. I have unsubscribed from Pro some tine ago but to my surprise I was invoiced again even tho I am no longer a pro subscriber. I need a refund ASAP.
-
From the billing page at https://moz.com/billing, there's a live chat option. We may not have the live chat available as many hours today, as many of us are at MozCon right now, but there will be people there to answer any tickets you submit.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
Moz cant crawl site?
We're getting an error saying Moz is getting an errors crawling our client's site, but when I've put this though Google Search Console I'm not seeing any issues - any suggestions?
Product Support | | Ramarketingrob0 -
Moz showing zero traffic GA showing activity
Hey guys Im sure this question has been asked before but I could not find it. I promised I looked hard. I hooked up my account three days ago. For some reason Google Analytics is showing that I am indeed getting some good traffic to my site. But Moz is reporting zero zero zero across the board for anything and showing I have zero back links which is not correct. I thought it would eventually start working but its not. Any suggestions?
Product Support | | Answer2cancer0 -
Moz Pro Reports - Can I create Monthly client reports?
I am just trying to work out if I am able to create monthly SEO reports? I see that when setting up a custom report in my campaigns, i can get it to run daily, weekly or monthly. But i'm just double checking that if i set the reports to run monthly, its going to collect all of the data from that full month, not just grab the data from the most recent week? Thanks
Product Support | | SWD.Advertising0 -
Tracking more competitors with Moz Pro
Hello Moz, I am currently in my free trial period of Moz Pro and am enjoying it very much. However, I would like to be able to track more than just three competitors per campaign. Is this something that is available with an upgrade?
Product Support | | InterCall2 -
Moz Ranking report help
Any way to show the ranking changes comparing a old dates ranking report- like 4 months ago vs the latest update?
Product Support | | DavidKonigsberg0 -
Is there a way to export the dashboard in the new MOZ?
I would like to export the dashboard to send to a client. Is there a way to do this other than taking a screenshot?
Product Support | | webbmason0 -
Moz Netiquette
It's now happened three times in three days: I get unsolicited email (apparently harvested from my Moz profile) that invites me to try a new product or contribute to a new site. The senders are completely unknown to me. The emails are full of hype, sketchy on details and poorly written. They have all the hallmarks of phishing scams. But on further inquiry the emails seem to be legit. I nonetheless feel entitled to confess my extreme exasperation. When did sending unsolicited mass email of the "Dear Colleague" variety to perfect strangers become acceptable business practice? It's always struck me as being beyond the pale and beneath contempt. Why would anyone try to launch a business which such dubious and unsavoury tactics? Am I missing something here? Or becoming a fuddy duddy? I suppose I could remove my contact info from my MOZ profile, but I have found it useful in the past. What surprises me is that people would contact me "out of the blue" to ask for free help without making the slightest attempt to cultivate a relationship first. Am I wrong?
Product Support | | DanielFreedman1