Why is Report Email not White labeled
-
I'm at a loss here as I've just discovered (after running my new account for about a month) that the white label of reporting is incomplete and you didn't even warn me.
I just saw an email delivered from the custom report section. I went through and set it up including custom logo so everything would be white labeled and even checked everywhere else in the preview to ensure that nothing about Moz showed up.
This I was greeted this morning with a bunch of reports for multiple campaigns going to multiple clients and in all cases the email was branded as Moz. It's from a Moz email, has a Moz header and footer, and even has links for managing moz email preferences as well as Moz's privacy policy.
I'd love to know who thought this was white label? Seriously, this is absurdly ridiculous. Is there a fix?
Micha
-
I am a new Moz customer and specifically chose the $149 plan to get "branded reports"
My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ.
This is very frustrating and there is no good answer from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
-
Hi! Looks like you got an answer in our help desk as well. We do not have the ability for us to send an email with your return email address. In the custom reports section you should be able to remove all of the Moz branding in the report and replace it with existing companies logo.
-
Did anybody ever get an answer to this? Is it possible to brand the report email itself and set a personalised return email address?
-
By the way, and I've asked for this too... someone marked this comment as "answered", which to me it never has been. I've also asked that this be changed in your system. I get that your administrators may feel the need occasionally to mark a response as answered, especially if the customer hasn't responded in some time. However, the way it's currently setup, it allows you to mark this even though I don't think it is (because it's not really).
So, you NEED to let us, YOUR CUSTOMERS, control when we think our issues are resolved, not when you think our issues are resolved. This is a huge difference and one that any company that cares about it's customers should instantly understand, yet nothing has been done about this. Confusing really.
Micha
-
It's been a while on this. Any updates? I still can't configure these emails to be scheduled to automatically go directly to my clients because they contain your branding, even though the plan states "branded reports". In your defense, it still doesn't say branded emails, but when one see you can auto schedule reports and the those reports are white labeled, it's implied that the email itself would not be labeled as Moz.
I really want a fix for this. It's silly how long this has been like this with no fix. Please advise. Thanks.
Micha
-
I don't know if I ever read that implicitly. However, one would infer based on literature that says there is white label reporting that the delivery of said reports would also be so.
If not, you should at be be VERY CLEAR and upfront that it does not. As it stands, I just sent several automated report emails thinking they were white labeled but weren't. There was no warning, no copy on your features, absolutely nothing to indicate that it's NOT white labeled.
Don't call something white labeled if it's only halfway so.
Micha
-
Hi Micha,
As a quick favor, can you point out where it says emails are white labeled, so we can make sure that's clear?
Thanks!
-
jfillman, if you read my reply, I CAN white label the actually reports, which means that I am above the $99 plan. What I'm talking about is Moz's lack of white label email feature.
Erin, this isn't a question about wether or not me account or campaigns have issues. This is a question of why your automated report emails themselves are not white labeled. Yes, the PDF report is white labeled, but the email shows Moz.
Not to be rude, both it really seems like neither one of you actually read my reply.
Erin, please respond with an answer to my actual questions. Thank you.
Micha
-
Hi Micha,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Can you email us and let us know the specific campaign/reports that you're having issues with? We can help you look into this from there.
We look forward to hearing from you, and Happy Monday!
Erin
-
Branded reports are not available in the $99 per month plan. They are only included in the $149 per month, $249 per month, $599 per month plans.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz not tracking search traffic & not displaying correctly in pdf report
Hi For one of our clients search traffic has stopped tracking and there are no error msgs. For the same client, when you save the report to pdf format, it appears as per below?
Product Support | | Nikki9590 -
Reports Issues
Hello there, I recently re-activated my account and I have some issues with the reports. I have been notified by email that the crawl has been successful and data were collected but they refer to January and February instead of November. What should I do? Thanks
Product Support | | PremioOscar0 -
Only sections are showing on PDF report?
Around a quarter of the modules selected are actually showing on a report? Unsure if this is an issue on Moz's part or my own - It has previously been fine and printed the whole report as requested (June was fine) The same report this month is only part compiling. I have also manually created another report (with the same modules) and the exact thing happened. Also - When choosing a campaign no stats show up there any longer, not a big problem but quite annoying all the same. Thanks in advance for any help, Alex
Product Support | | Whittie0 -
Why can't the dates be changed in automatic reports?
I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly". However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first. It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead. We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around. Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation. This should be addressed immediately. Thanks, Micha
Product Support | | Multiverse-Media-Group1 -
Moz Analytics Reports Scheduling
Hi, We have been using Moz now for a few weeks now and we are trying to run reports based on various time frames and can't seem to do so? For example on the if we needed a report from say 17/04/2014- 30/04/2014 how would we achieve this? Or if we wanted to schedule reports based on a calendar month- how do we achieve this? I tried running reports on the 1/05/2014 and received reports for Apr 25 - May 2, 2014. Also on the DASHBAORD- the timeframe only appears to display 'WEEKLY' and the last week of the month- 23th April- 30- Apr. Or will this change once we have more historical data compiled? Thanks,
Product Support | | Faxem0 -
Why Isn't My Analytics Report Downloading?
In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!
Product Support | | Danny_Laws0 -
No New Keyword Ranking Reports
I haven't been able to see weekly rankings in the system since my original upload November 6th.
Product Support | | marketing-team
Is this a bug or a settings issue?0 -
Email address for moz.com?
I signed up for a trial on seomoz and today i found out moz.com has charged me for a subscription without my knowledge. how can I contact them?
Product Support | | iareef0