Facebook listing not found
-
Kinda new to Moz Local. Up until about 5 days ago, I was getting 96-97% reported by Moz Local - then suddenly that dropped to 84% and Moz Local reported that my Facebook listing wasn't found. I'd seen face book come and go, sometimes Moz Local would say FB couldn't be reached but usually it would show up later that day and I'd get 96% again. But now its been about 5 days and FB keeps showing up as no listing found. I completely retyped in my FB url and verified everything but still Moz Local won't update.
-
Hello James,
Maybe you can help. My clients company name is slightly different on their Facebook page than on their Moz local. I would change this but we have more than 200 like to the page and Facebook wont allow me to change it now. Is there anything we can do to correct this?
Thanks,
Ron
-
The phone number on the Facebook profile was inadvertently deleted. Put it back and now Moz Local is good again. Thanks so much!
-
Hi David - Sorry about the issues you seem to be experiencing with Moz Local. While we allow you to enter your social URLs we actually pull the data via an API using your name address and phone number. In order for us to make a connection with Facebook you'll need to make sure the name, address, and phone number match up exactly with what Moz Local displays. If you are still seeing issues feel free to reach us at help@moz.com
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to Sync Hot Frog with Moz Listing score
Hi, I have a Client who owns two restaurant locations. And have been updating and verifying their listings while using Moz's Listing Scores to validate improvements. 1st Locations' Moz listing score can be found here: https://goo.gl/h17VZj 2nd Locations' score can be found here: https://goo.gl/ZnQMpi Both have Hot Frog Listings 1st Locations Hot Frog Account: https://www.hotfrog.com/business/nv/henderson/me-gusta-tacos_43095742 2nd Hot Frog Account https://www.hotfrog.com/business/nv/las-vegas/me-gusta-tacos One thing is that although I have created a Hot Frog account for the 1st location, the Hot Frog account does not propagate with Moz's Listing analysis. On the other hand, the Second Location's Moz Listing shows that there is indeed a Hot Frog Account Not sure why one shows up, while the other does not. ZaULBWm d8aPpbG
Moz Local | | Sociable_Bistro1 -
Moz Listing Paused
One of my Moz listings is paused because "Listing not found on Google or Facebook." My Google account is linked to Moz and the listing is showing in Google results and on the back end of Google My Business but it is not showing in the Import option. You can see the listing does exist and is live on Google: https://www.google.com/maps/place/Woodstock+Furniture+%26+Mattress+Outlet/@34.088617,-84.584448,15z/data=!4m2!3m1!1s0x0:0x8ea1bc3d2994cbf4?hl=en&sa=X&ved=0ahUKEwiq5ZXejtPYAhXHyoMKHYJGDmsQ_BIIqAEwCw Any ideas on how I can resolve this issue? Thank you in advance.
Moz Local | | FSCInteractiveLLC0 -
My Local listings are not showing in Moz
Hello, Our company recently moved offices, so last week I updated the contact details on all the directories we were on and created a few. These include Facebook, google plus, Google business listings, Bing, Scoot, Factual.com, Central Index, Thomson local etc etc. I have re-checked and the details are all correct - address, name, website, telephone number - however when I check my local listings in Moz, only two are showing. Is there anything else I can do?
Moz Local | | DaltonsBusiness0 -
Insider Pages and Citysearch listing issues
On our dashboard, I noticed that our Insider Pages listing (the one with the Insider Pages symbol) is linking to the listing for Citysearch. It is also the same link used for our Citysearch listing. Why is that? I managed to find our Insider Pages listing through a search on Google, but why isn't our Insider Pages listing in the dashboard going to that instead? Secondly, our Citysearch listing is showing a "PowerListings Synced" below the description, which indicates that it is managed by Yext. However, to our knowledge, we have not used Yext for that location. Could that be an issue? If we make an update to our listing, will it still be pushed to Citysearch? Thanks!
Moz Local | | Ree17010 -
Duplicate Verified Publishing Listings
We have two duplicate verified published listings on our dashboard. One was verified with Google and Facebook and the other just with Facebook. Both listings also appear to be the same when clicked on (goes to the published listing verified with Google and Facebook); however, they both have different renewal dates so it appears that we may be charged twice for the same listing. At least that is what it looks like on the dashboard. We want to cancel and delete one of them (the one verified only with Facebook), but want to make sure doing so won't affect the other listing. Thanks!
Moz Local | | Ree17010 -
Can I add all three branch locations of a small credit union to one Moz local listing, and if not, is it worth it to pay for three different local listings with MOZ?
Adding Moz local listing for a small credit union with only three branches. I am doing this to update their information across the web, but do not want to have to create three separate spread sheets and / or pay for three separate listings. Is there a way to add all three branches to one listing? If not, is it worth the expense and does it help or hurt if you add three separate listings with the same name and phone number but three different addresses. We also do not want to set up more than one Facebook, Twitter, YouTube, etc, accounts.
Moz Local | | Ad2Mollie0 -
Fixing Duplicate Listings in Factual
Hey everyone, One our business listings is cited as having a duplicate listing in Factual in Moz Local. When you click on the "Fix Duplicate" button in Moz Local, it gives you a mailto: link that emails the Data Contributions team at Factual. I tried sending this team an email and received an automated response that read: "Thank you for your interest in Factual. We have partnered with a select group of Trusted Data Contributors (TDCs) to add, update, and manage business listings in Factual. We are no longer accepting contributions via email; instead, please work with one of our TDCs directly to update your data within Factual. The full list along with contact information can be found here: http://developer.factual.com/trusted-data-contributors/." So I'm caught in kind of a loop here. Am I just supposed to wait for Moz Local to push the correct data to Factual while Moz Local thinks that I'm able to fix it manually? Any and all suggestions and help is appreciated. Thanks,
Moz Local | | ZeonSolutions650 -
Can Moz local correct listings with incorrect addresses/phone numbers that have no FB or G+ listing?
We just started using Moz Local for a law office client. The csv has the client's correct information. However, our client has listings out there with a completely incorrect address/city and alternate phone number. There wouldn't be a valid FB or G+ listing for this incorrect address to use for validation. Is there any way Moz Local can find these and correct them by matching name or website alone? The incorrect ones are not showing up in the list of duplicates.
Moz Local | | DragonSearch0