How Do I Troubleshoot 804 HTTPS Crawl Error?
-
In my Moz crawl report I get:
Crawl Error
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error EncounteredThe Moz Help Section only says:
804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.
My site is publicly accessible on https -
And I'm not seeing any issues with my certificate.
Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?
-
@nateknox & @rachel.cachel: This question is more than 1 yr old - apart from the original poster & the people who replied nobody is seeing the questions you ask. If you need help - post a new question in the Q&A
-
I'm having this same issue on a SquareSpace site. With issues I've seen from SS in the past, like blocking SEMRush, I wouldn't be surprised if it's them instead of a Moz thing.
Has anyone else had issues with this & squarespace or is that just a bad idea? -
Is this still an issue for anyone else?
We keep getting it in our Moz account for our website https://www.collegeatlas.org. Unsure of how to troubleshoot it because I don't know what the issue is. It seems that Google or Yahoo have a problem getting us indexed.
-
You might want to check this: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni (if this would be the cause of the 804 error)
-
Hi,
What did they answer on you this 804 Error?
Just got the error on my crawl and wondering what I should do about it.
Thanks!
-
Dirk,
Thank you! I reached out to Moz support directly.
-
Hi,
I did a test crawl of your site with Screaming Frog & didn't find anything special. Sampling a few pages of your site didn't reveal anything really specific regarding to the SSL certificate. I would try to contact Moz support directly (http://moz.com/about/contact). They should be able to give you some more info on the error you encounter.
Sorry that I can't offer more help
rgds,
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why do i get multiple variations of my url with ?order=asc and ?view=list at the end of it in my crawl report?
I just did a crawl for one my clients to validate any error in the structure. Next thing I know is that the website have multiple variation of the same url with query like ?order=asc and ?view=list at the end of it. I am wondering why these url variations appears in the crawl I just did since bots aren't suppose to go further thant the ? normally. Just to show you a couple of url's of my crawl test. <colgroup><col width="484"></colgroup>
Moz Bar | | alexrbrg
| https://test.com/exemple/?per_page=9 |
| https://test.com/exemple/?per_page=15 |
| https://test.com/exemple/?per_page=30 |
| https://test.com/exemple/?orderby=popularity |
| https://test.com/exemple/?orderby=date |
| https://test.com/exemple/?orderby=price |
| https://test.com/exemple/?orderby=price-desc |
| https://test.com/exemple/?order=asc |
| https://test.com/exemple/?order=desc |
| https://test.com/exemple/?view=list | Thank you Guys0 -
How can I find duplicate pages from a Moz Crawl?
We have many duplicate pages that show up on the Moz Crawl, and we're trying to fix these but it's very difficult because I can't see a way to isolate the code where the duplicate is found. For instance, http://experiencemission.org/immersion/ is one of our main pages, and the crawl shows one duplicate of http://experiencemission.org/immersion. It appears that one of our staff manually edited the source code in one of our pages but forgot the trailing slash. This would be an easy fix but the problem is that this page is linked to internally on our website 2423 times, so it's next to impossible to find the code that is incorrect. We have many other pages with this same basic problem. We know we have duplicates, but it's next to impossible to isolate them. So my question is this: When viewing the Moz Crawl data is there any way to see where a specific duplicate page link is located on our website? Thanks for any and all help!
Moz Bar | | expmission0 -
Cannot crawl website with redirect intalled on subdomain url
Hi! I want to crawl this website : http://www.car-moderne.ch. I tried a got back the crawl just for that one url (not for all the pages of the website). This single line cvs says that the status of the http://www.car-moderne.ch is 200, but in fact it is a redirect 301 to http://www.car-moderne.ch/fr where the live home page is (actually the Moz bar sees the 301, not the 200 as the single-lined crawl does). How can I proceed in this case (a 301 redirect being installed on the subdomain url) to still be able to have a full-fledged juicy cvs with all the broken links, duplicate content, etc. Thank you for your help! Pascal Hämmerli
Moz Bar | | Ethos_Digital0 -
Why is 410 (Gone) being classed as a high priority issue in crawl diagnostics?
Are high priority issues have suddenly soared by over 100 because Moz is classing 410s as high priority.
Moz Bar | | Melissabraz
Google doesn't class these as so serious, so we were wondering if anyone knows why Mos does?0 -
Why does the moz crawl test lists page twice?
Hi, I'm running into an issue where some crawlers list my pages twice, once with a trailing slash, once without. I first saw it on a few pages with screaming frog, then saw it happen on all my pages with the moz crawler. The site is www.kidsandart.org and its on Squarespace. I grepped the sitemap.xml I submitted to google webmaster and got 167 distinct pages, all of them without a trailing slash. Any insights on why this is happening, and how to regard moz crawler results would be appreciated. thanks Tom
Moz Bar | | tpushpathadam0 -
Where to find one off crawl report
Hello, I don't know if I am being a bit daft but I don't seem to be able to find the area where I can request a one off crawl report anymore (rather than setting up a campaign). Can someone let me know where this is now? Thanks!
Moz Bar | | RikkiD220 -
Crawl Diagnostics - nofollow - reducing duplicate pages
Hi I'm looking at a crawl diagnostic report, I can see I have many duplicate pages, the reason for this is that when a brand filter is applied to a page. IE
Moz Bar | | chameleondm
www.mysite.com/mycategory - lets say this is the product listing page
www.mysite.com/category/mybrand - and this is the same page but with a brand filter applied
www.mysite.com/category/myotherbrand - and this is the same page but with a different brand filter applied I had intially appendeded the meta title, description and keywords with some extra content if a brand filter was applied, because the page on the whole does have different content. IE I would have a custom meta information, H1 tag and products on that page just for that specific brand.
However I am wondering if these two pages are really just competing with each other as lots of the content will be the same. Should I scrap that approach and use either nofollow on the brand filter link, or simply use a canonical. Thanks, James1