How Do I Troubleshoot 804 HTTPS Crawl Error?
-
In my Moz crawl report I get:
Crawl Error
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error EncounteredThe Moz Help Section only says:
804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.
My site is publicly accessible on https -
And I'm not seeing any issues with my certificate.
Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?
-
@nateknox & @rachel.cachel: This question is more than 1 yr old - apart from the original poster & the people who replied nobody is seeing the questions you ask. If you need help - post a new question in the Q&A
-
I'm having this same issue on a SquareSpace site. With issues I've seen from SS in the past, like blocking SEMRush, I wouldn't be surprised if it's them instead of a Moz thing.
Has anyone else had issues with this & squarespace or is that just a bad idea? -
Is this still an issue for anyone else?
We keep getting it in our Moz account for our website https://www.collegeatlas.org. Unsure of how to troubleshoot it because I don't know what the issue is. It seems that Google or Yahoo have a problem getting us indexed.
-
You might want to check this: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni (if this would be the cause of the 804 error)
-
Hi,
What did they answer on you this 804 Error?
Just got the error on my crawl and wondering what I should do about it.
Thanks!
-
Dirk,
Thank you! I reached out to Moz support directly.
-
Hi,
I did a test crawl of your site with Screaming Frog & didn't find anything special. Sampling a few pages of your site didn't reveal anything really specific regarding to the SSL certificate. I would try to contact Moz support directly (http://moz.com/about/contact). They should be able to give you some more info on the error you encounter.
Sorry that I can't offer more help
rgds,
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have too many tittle tag issue for my site on moz site crawl error
I have too many tittle tag issue in site crawl error but when I checked manually for the error there is no title in source code. Please Help me to understand
Moz Bar | | Nileshaggarwal0 -
Moz Top Pages and Tool Bar Not Crawling Internal Pages and Links
Hello, We’re having two issues with our Moz tools and we’re not sure what’s causing them and whether they are related. The Moz Bar isn’t highlighting some of our internal links (including navigation links). The Top Pages Report in Open Site Explorer is only picking up the homepage and a couple error pages (none of the internal pages). The full Crawl Report is picking up everything though. Could a potential cause of both these issues be the Title attribute in some our links? – We use <a <="" span="">title="Example" href="link"></a> <a <="" span="">Or is this most likely from something else blocking the crawler from accessing our links/pages? Google Search Console does seem to be picking up the links in the navigation and everything is indexed/rendered correctly so we also didn’t know if this is something that could be issue. Any insight or help would be appreciated. Please let us know if there are any details we could provide that might help. Looking forward to hearing from all of you! Thank you in advance. Best,</a>
Moz Bar | | Ben-R0 -
Moz Crawl - 804 : HTTPS (SSL) error encountered when requesting page.
Got an issue sending a Crawl Request to https://www.usernamebuddy.com/ " "804 : HTTPS (SSL) error encountered when requesting page." I have tried to recrawl several times now same issue keeps occurring. I cannot see an error when I access the site am I missing something, if so how can I diagnose the issue and sort the problem? I have reviewed the source and cannot use any http: resources.
Moz Bar | | GrouchyKids0 -
Why do I have so many site crawl issues with my site?
Hi there, Our website is www.mormonhub.com. We have many other websites that we own as well. For some reason, our website has tens of thousands of Site Crawl Issues. We have tried looking into what's causing the problem, but can't figure it out. We do use Wordpress for our website. Any help would be greatly appreciated. Thanks! wFL8I
Moz Bar | | ThridHour0 -
Http:// https:// google search console crawl errors
How to direct http:// to https:// to get rid of 404 errors in google webmaster search console (http:// crawl errors)
Moz Bar | | O.D.0 -
4 days waiting for a Moz Crawl - How quick are yours?
Hi there Please could anyone say how long they have been waiting for crawl results. I requested a crawl on a 20 page website and I have been waiting 4 days since last weekend. I checked Moz Health and there have been no related issues there: http://health.moz.com/ Your response would be welcome. Thanks
Moz Bar | | SEOguy10 -
Why is 410 (Gone) being classed as a high priority issue in crawl diagnostics?
Are high priority issues have suddenly soared by over 100 because Moz is classing 410s as high priority.
Moz Bar | | Melissabraz
Google doesn't class these as so serious, so we were wondering if anyone knows why Mos does?0 -
Why does the moz crawl test lists page twice?
Hi, I'm running into an issue where some crawlers list my pages twice, once with a trailing slash, once without. I first saw it on a few pages with screaming frog, then saw it happen on all my pages with the moz crawler. The site is www.kidsandart.org and its on Squarespace. I grepped the sitemap.xml I submitted to google webmaster and got 167 distinct pages, all of them without a trailing slash. Any insights on why this is happening, and how to regard moz crawler results would be appreciated. thanks Tom
Moz Bar | | tpushpathadam0