Moz Crawl - 804 : HTTPS (SSL) error encountered when requesting page.
-
Got an issue sending a Crawl Request to https://www.usernamebuddy.com/ "
"804 : HTTPS (SSL) error encountered when requesting page." I have tried to recrawl several times now same issue keeps occurring.
I cannot see an error when I access the site am I missing something, if so how can I diagnose the issue and sort the problem?
I have reviewed the source and cannot use any http: resources.
-
Thanks for the quick reply Tawny.
-
Plans to upgrade the Crawl Test aren't on the road map as far as I know — our engineering resources are devoted to other areas of the tools at the moment, and the Crawl Test is pretty low priority compared to some of the sweet new things the engineers are working on at the moment. I'm afraid I don't know when or if the Crawl Test will be updated to handle SNI settings. Sorry I can't give you a solid timeframe!
-
Hi Tawny,
At some point is the Crawl Test going to be upgraded so it can be used on sites with SNI? SSL/TLS is becoming di rigueur, which definitely will mean more sites on SNI, and it would be nice to have the ability to perform on-demand scans.
Thanks,
Jason -
Thanks Tawny.
-
Hey there! Tawny from Moz's Help Team here.
The reason you're getting those 804 errors is just like Joe Stoffel has suggested — SNI settings and our old crawler's inability to handle SNI compatibility settings. The new crawler, which populates data for the Site Crawl section of a Moz Pro campaign, doesn't have this issue — we've developed a solution for it and the issue is solved for campaign crawls. It's just out Crawl Test tool that still uses our old crawler and can still run into those errors.
Unfortunately, there's not much of a workaround I can offer for this one; the Crawl Test will continue to have those 804 errors and not be able to crawl any further into your site. I would recommend setting up a Moz Pro campaign for any sites you need to see Site Crawl data for.
I hope this helps! If you still have questions, feel free to drop us a line at help@moz.com and we'll do our best to sort everything out with you.
-
Hi there,
I think you may find the answer in this Moz thread: - 804 HTTPS (SSL) error. Are you using SNI for your security certificate? That seems to be a common issues.
Other resources to help you with this issue:
How Do I Troubleshoot 804 HTTPS Crawl Error?
Moz Pro, our web crawler, and sites that use SNI (804 HTTPS SSL) error
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
H1 Errors and False Positives
Since the inception of our new website back in 2018, we have had no H1 issues, but now, we are popping positive for H1 errors. As seen in the attached image, we have H1 tags, but it doesnt seem that your crawlers are identifying them now. Is there a reason for its? qYbGp6P.jpg
Moz Bar | | nshelton56830 -
What does the Bold/ Strong mean in Moz bar?
Under On-Page Elements in the Moz bar there is a Tag/ Location called Bold/ Strong. What does that mean?
Moz Bar | | TiffanyatElite0 -
Duplicate Page Titles detected, no relevant links shown
Moz is reporting duplicate page titles, but the relevant pages aren't being shown. The downloaded report doesn't show them either. Screencast: http://screencast.com/t/gkyRds6u
Moz Bar | | ElykInnovation0 -
Measure the impact of SEO on a relaunch of a page
we have just re-launched one of the pages of our website with fresh content etc. Would like to know how we can use Moz to measure the changes and impact of the re-launch from an SEO standpoint.
Moz Bar | | ULaw0 -
Using Moz to find blogger with good PR.
Hi, My manager has recently informed me that you can use Moz in order to find blogger by category and their page rank. Is this possible? The reason for this is because we are looking for blogger with a good page rank and who are relevant to our sector, which is days out, outdoor activities, zipwires, adventure etc. We then want to contact them to see if we can invite them to write about our Tree Top Adventure and zip trekking activities. Any help would be much appreciated.
Moz Bar | | GoApe_20140 -
Correcting a 4xx on my crawl report
How can I correct a 4xx error on my crawl report. This page no longer exists. What can I do?
Moz Bar | | henne0 -
Problems with Moz tools
Hello, I am having real problems with Moz tools. I can log in to Moz analytics (crawl diagnostics) and analyse one site and I get 2 [internal] duplicate page errors Yet when I enter via pro.moz.com (crawl diagnostics) I am finding over 100 duplicate page content warnings? Any idea why this is happening?
Moz Bar | | McTaggart0