"We were unable to validate the following listings with Google or Facebook"
-
Hi,
I'm trying to submit the Moz Local service and it keeps saying unable to validate the listing even though our Facebook and Google accounts have been provided and match the listing. Has anyone else had this problem? It seems to be struggling to find our listing for some reason.
-
Currently, Moz Local doesn't accommodate service area businesses because a number of our partners don't accept an address of that format. I apologize for the inconvenience, but we do need a full street address for the business in order to publish it.
-
What do you do for a business that is a SAB?
-
Thanks, I think I'm talking to you about this by email too, assuming you get the replies
-
Hmmm, that sounds rather peculiar. Would you be able to send a link to the relevant Google+ or Facebook page over to help@moz.com so we can take a look? Thanks!
-
Thanks but I've just checked and we meet all those guidelines!
-
Hi there!
We've got a little blurb about that in the FAQ tab of this page on our Help Hub: https://moz.com/help/guides/local/listingI'll slap it in here as well
Facebook
-
Must be a Facebook local business page. An easy way to see if your page is a place/local business is to see if it has the following: About, Address, Hours, Contact and Reviews.
-
Make sure that your business’s name, address and phone number are listed exactly as you would like them to appear in your Moz Local listing
-
Ensure that the page is publicly accessible (Check with incognito browser to see if the page is available prior to logging into Facebook. Also, possibly give a screenshot of a functionally configured Facebook page’s privacy settings.)
-
Make sure to have at least 2 check-ins to verify the physical location of your business. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
Google+
-
Must be a Google+ local business page. Look for the ‘Review Summary’ section on the page. Some other things to look for: Verified check mark next to the page image, Address, Hours and Reviews. Here's an example of what the page looks like.
-
Make sure that your business’s name, address and phone number are listed exactly as you would like them to appear in your Moz Local listing. Note that service-area businesses (SAB) without their full address listed will run into complications with Moz Local since not all of our partners support SAB's.
-
Must be a listed as a “verified local business". Remember that check mark we mentioned earlier? That's what you need!
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How do i update my mirror and sun listing?
I need to add more photos and my telephne number has changed but i cant seem to find the right place to edit my listing??
Moz Local | | marktmccabe1 -
Business located inside hotel showing as "Duplicate"
Hi Moz, I am going to be cleaning up and optimizing our client’s business listings using Moz Local Essential package. The client is a hotel and the bar inside of the hotel. When I used the Moz tool to check the current status of the hotel's business listings, the score returned 5 possible duplicates. The 5 listings that were returned as duplicates are the bar located inside the hotel. When the bar runs through the Moz tool, the hotel is returned as a duplicate. On Google My Business, the bar is shown as “located in” the hotel. Is this an option that can be implemented across other business listing sites via Moz? If not, what steps can be taken to prevent these “duplicates” from negatively impacting SEO and rankings for the two businesses? Thanks in advance!
Moz Local | | FSCInteractiveLLC0 -
Correct GMB page is not being pulled to validate in Moz Dashboard
Hi, I have a client who will be purchasing a Moz Local package. They have 1 main location and 11 off-site locations throughout the city. I am trying to validate the last location through the dashboard but the correct Google My Business page is not being pulled. I went to the backend of the Google My Business page and there is a banner saying, "Your business is verified. Listings may be reviewed for quality and can take up to 3 days to be published." This banner has been present for almost 3 weeks now. The Google Business pages were bulk verified and only this one page is pending review. Does anyone have insights as to why the page is still pending review? If the page is verified, why is it not being pulled to Moz Dashboard?
Moz Local | | FSCInteractiveLLC0 -
MOZ not verifying my Google My Business listing
Hello Folks, Moz Local is not verifying my Google My Business Listing nor is it verifying the manual CSV upload. My Google My Business Listing and my manual CSV upload correctly display all of the same information as my Google My Business Listing and Facebook Page using the following Moz Local guidelines. The only thing that I can think of is that Moz Local is currently pulling up and older listing with a toll free number; however that has been corrected and the feed is real time, so I'm at a loss. Facebook The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local. The primary phone number listed must be a unique local number or a toll-free number. The primary page category must be “local business”. A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in. The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape! Google My Business The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local. The primary phone number listed must be a unique local number or a toll-free number. The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from). The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API. The listing must be completely searchable through Google Maps, with the full NAP listed correctly. Any help would be appreciated.
Moz Local | | Kodiiac0 -
One of your listings managed by Moz Local appears to no longer have data listing https://maps.google.com/?cid=10565199042935715764
I don't understand as the listing is clearly visible from the url you gave me
Moz Local | | PaulHajek0 -
How long does it take for MOZ local to see changes to Google+
MOZ local is reporting that the address on my client's Google+ page is wrong (missing state).
Moz Local | | marlattts
lacey, Washington, 98503 " data-original-title="">5001 Pacific Avenue Southeast, 98503 However the Google+ page shows the correct address.
5001 Pacific Ave SE Suite B, Lacey, WA 98503 Is this just a matter of MOZ local using cached data or am I looking in the wrong place?0 -
Moz local is not finding my Facebook and google Account.
I have a business account for both. I put the url in the csv under social. and I have tried the check listing as well and they are not showing up. https://www.facebook.com/Journeys.A.Travel.Company?ref=hl https://plus.google.com/102332103652332609393/about?hl=en-US
Moz Local | | russtx0 -
Moz Local and Google+ Listing Issue
Hey Guys, I wonder if anyone can help me. I have already contacted the moz support team but they were no help. I am extremely disappointed with their service so far. Now to verify the listing on Moz Local, they say that you either fix the Google Listing or correct the CSV so it matches the Google listing. - I corrected the CSV to match the Google listing. Since the FAQ states that you can updated the listing at anytime by uploading an we CSV file, I did not see a problem with this. However, After contacting support they told me that the FAQ was incorrect and that you can't just update the CSV, you actually have to also manually update the Google listing. My Google local listing has the wrong information listed. We do not have control of this listing I have been trying to claim it, I have also already contacted Google Local help but it's a lost cause so far. So I am asking, How are you guys claiming your Google listings when the listings are already claimed. Also I have already been submitting changes to Google Map Maker but change keep getting denied. Any help is appreciated.
Moz Local | | qlkasdjfw0