I want do delete my account

[rmsiddiqui]

Dear Moz team,

I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period Moz tried to cut 149 Dollar from my account without notifying me. But they could not because my credit card was locked. Is not a kind of cheating? I tried to delete my credit card deTails from the account but there is no option to delete. Why?

please answer my question and delete my account permanentl.

Rezwan Siddiqui

rmsiddiquii@gmail.com

[Kronstad]

I had a free trial month that Moz extended to another month all in an email then they charged me the 2nd month that they said in an email that they will extend I can put that email up if you want.

I want my money back they moz was not suppose to charge me since they extended my free trial for another month.  I am a blogger and can put this out to my 6000,000 a year followers if Moz does not refund me my money.

[MattRoney]

Hi Rezwan!

As Jo said, it looks like you're all set!

I'm wondering, though—where did you find that help@seomoz.org email address? Our domain has been moz.com—and our Help Team's email address has been help@moz.com—since 2013. Did you find it on our site, and if so, where? I want to make sure it gets changed.

Thanks!

[jocameron]

Hi Rezwan,

Thanks for contacting us and sorry for any confusion or frustration caused!

The good news is I have stopped the billing attempts on your account and your Moz Pro subscription is no longer active and you've not been charged.

The pending state you were in is a result of a failed card payment, and in this case the replies below are correct, and it requires the help team to intercept and stop the renewal.

I hope this sorts everything out for you! If you have any other queries regarding your account please write in to us help@moz.com.

Jo

[ClaytonJ]

Rezwan

Yes, it looks from your screenshot that the "cancel subscription"option has been closed off to you.  I think the only thing you can do is wait for a response from the moz crew, sorry mate.

[rmsiddiqui]

Dear John,

There is no cancel subscription field inside my account settings. Please see the attachment.

Another important issue i want to mention here. I have sent them an email on 20th September regarding my requirement but they did not response. Please see my email below:

---------- Forwarded message ----------
From: Rezwan Mahmud Siddiqui rmsiddiquii@gmail.com/rmsiddiquii@gmail.com
Date: Sun, Sep 20, 2015 at 12:27 PM
Subject: Delete my Moz Account
To: help@seomoz.org

Hi,Few days ago SEOMoz gave one month free subscription for pro account. I utilized it and created an account with my credit card details. while creating this pro account system did not tell me that they will charge the payment at the end of this month. Now SEOMoz is charging my $149 for September 2015. But i don't want to continue it nor i am interested to pay the amount because i used a free subscription. So I want to delete my account permanently. Please do proceed and delete my account completely. My account details are given below:Name: Rezwan Mahmud Siddiquiemail: rmsiddiquii@gmail.comBilling Address: Rezwan Mahmud Siddiqui254/1 Ibrahimpur Dhaka 1206 BangladeshThanks and Regards,Rezwan Mahmud Siddiqui

view?usp=sharing

[ClaytonJ]

Rezwan

You just go into account settings - and on the right  their is a cancel subscription.  You need to click that and follow through.  So it is free for 30 days but you need to cancel your subscription before the trial period is up.

It is not difficult.  I assume, you forgot to cancel the subscription before the free 30 days was up.  No huge stress just email them if you have any more problems.