SSL - green padlock but Moz say there's an 804 error?
-
Hi, my site has a green padlock and no SSL errors but Moz are reporting an 804 error. I use CloudFlare with fairly complex settings.
I've read this thread but it's quite old and I don't understand which parts of it are still valid. I'd love to know whether this can be sorted before I spend hours setting up Moz's features as if they can't crawl my site then I would obviously need to cancel my subscription.
Thanks
-
I'm afraid that we're not able to offer temporary discounts for this issue while we work on resolving it.
I do understand if this means that you need to cancel your subscription with us, though.
-
Hi Tawny, thanks for your reply. I am still evaluating Moz and am disappointed not to be able to use all the functionality while this issue is being fixed. If I continue beyond the free trial, is it possible to get a temporary discount until I can use all the Pro features?
Many thanks
-
Hi there! Tawny from Moz's Help Team here.
Thanks for reaching out, and sorry for the trouble! I took a look at your Moz Pro subscription and your campaign, and it looks like this has to do with SNI compatibility on your site.Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site: https://www.screencast.com/t/JVKfE92Jy5E
In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. We started this thread to keep our community updated on the progress of our new crawler. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Our team will be in contact after you've filled out that form when we are ready to add additional users into the Beta.
We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.
In the meantime, I apologize for the inconvenience and feel free to let us know at help@moz.com if you have any questions or need any additional clarification.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz unable to crawl my Zenfolio website
Hey guys, I am attempting to optimize a website for my wife's business but Moz is unable to crawl it. Zenfolio is the web hosting service (she is a photographer). The error message is: **Moz was unable to crawl your site on Apr 1, 2019. **Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster. Read our troubleshooting guide. I did read the troubleshooting guide but nothing worked. My robots.txt file disallows a few bots, but not roger bot. Anyone have any idea what is going on? Or do I need to request server logs from Zenfolio? Thanks
Getting Started | | bpenn111 -
When I crawl my site On Moz it says it can't access the robots.txt file, but crawl is fine on SEM Rush - Anyone know any reason for this?
Hi guys, When I try to run a site crawl on Moz it returns an error saying that it has failed due to an error with the robots.txt file. However, my site can be crawled by SEM Rush with no mention of problems with roots.txt file issues. My developer has looked into it and insists their is no problem with my robots.txt and I've tried the Moz crawl at least 6 times over an 8 week period. Has anyone ever seen such a large discrepancy between Moz and SEM Rush or have any ideas why Moz has this issue with my site?? TIA everyone
Getting Started | | Webreviewadmin0 -
Moz Pro Warning: Redirect Chain
I have just signed up to a Moz Pro account, and after it finished crawling my website it gave me a warning about a redirection chain. http://elementpaints.com >> https://elementpIaints.com >> https://www.elementpaints.com I'm trying to find some more information about how to fix this problem but I'm not having much luck. This article I found even says it is not a problem: https://really-simple-ssl.com/knowledge-base/avoid-landing-page-redirects So now I'm even more confused, do I still need to fix this? If so, how do I do that? FYI: I have Lets Encrypt SSL cert installed on my server, and I'm using Cloudflare with Full SSL option and HSTS enabled, and "Always Use HTTPS" option is turned on. | http://elementpaints.com |
Getting Started | | elementpaints0 -
'not a valid url' error in campaign set up
I get the error not a valid url when I'm trying to set up a campaign. I know it's a valid url. I have tried with www, non-www, http://, https:// when I do the https it lets me start, but then I get an error that https is forwarding to http and I need to use that. When I then put in the http, I get the original error. thanks in advance for your help.
Getting Started | | HighVoltage0 -
Google + Business Page and Moz Pro
Is there a way to connect my Google + Business page with Moz? The only option I have available to connect when I press the button is my personal Google + Page. Thanks!
Getting Started | | BenhardtConstruction0 -
Moz's official stance on Subdomain vs Subfolder - does it need updating?
Hi, I am drawing your attention to Moz's Domain basics here: http://moz.com/learn/seo/domain It reads: "Since search engines keep different metrics for domains than they do subdomains, it is recommended that webmasters place link-worthy content like blogs in subfolders rather than subdomains. (i.e. www.example.com/blog/ rather than blog.example.com) The notable exceptions to this are language-specific websites. (i.e., en.example.com for the English version of the website)." I am wondering if this is still Moz's current recommendation on the subfolders vs subdomains debate, given that the above (sort of) implies that SE's may not combine ranking factors to the domain as a whole if subdomains are used - which (sort of) contradicts Matt Cutts last video on the matter ( http://www.youtube.com/watch?v=_MswMYk05tk ) which implies that this is not the case and there is so little difference that their recommendation is to use whatever is easiest. It would also seem to me that if you were looking through the eyes of Google, it would be silly to treat them differently if there were no difference at all other than subdomain vs subfolder as one of the main reasons a user would use a sud-domain is a technical on for which it would not make sense for Google to treat differently in terms of its algorithm. I notice that in terms of Moz, while most of the site uses subfolders, you do have http://devblog.moz.com/ - and I was wondering if this is due to a technical reason or conscious decision, as it would seem to me that the content within this section is indeed linkworthy (as it has external links pointing to it from external sources), therefore it would seem to not be following the initial advice that is posted in Moz's basics on domains. Therefore I am assuming it is due to a technical reason - or that Moz's adive is out of date with current Moz thinking, and is indeed in line with Matt C in that it doesn't matter. Cheers
Getting Started | | James773 -
Is there a difference between Moz Pro and Moz Analytics?
I thought that Moz Analytics was now included with Moz Pro. Is this true? I have Moz Pro and I was using the beta version of Moz Analytics back in October. When I log into Moz Analytics, the latest data stops at October 27th and there is no data after that. Is that an indication of when my trial period ended? I have the basic Moz Pro, does that include Analytics portion? Thanks!
Getting Started | | Symmetri0