Single Local Result on Google... Wut up with that?
-
I'm seeing, for several different locations, single businesses suddenly coming up for searches on local services, where there used to be 3-Pack results. Now it's like a knowledge panel result on the right.
Anyone else seeing this? Any ideas as to what's going on... and if there's anything that can be done to revert it? (influence the type of local result).
Thanks!
-
Hi WP-Pro!
So, there has been a ton of buzz in the past week or so about zero-results SERPs (see an excellent article about this by Dr. Pete here on the Moz Blog: https://moz.com/blog/zero-result-serps
Google ran a test of the above that they have since shut down.
However, I don't believe this is what you've noticed. I think you are talking about what might be called a "Branded Knowledge Panel", in that a term Google used to show a typical 3-pack for is now being dominated by a single business, with their knowledge panel showing up on the right side of the SERPs and no competitors in sight.
This is a huge pain in the neck when Google does this, as it leaves all other local businesses out in the cold. Basically, what has happened when you see this is that "something" has caused Google to believe that a single business is THE authoritative result for a search. This is fine when someone is searching for Taco Bell, but really annoying when someone is searching for "tacos".
If an authoritative knowledge panel is negatively impacting a SERP for which you were previously competing, leaving your business out in the cold, you need to take a very close look at that competitor to see if you can figure out why Google is giving them this preferential treatment. I recommend doing a competitive local business audit to highlight areas where that competitor is strong and you are weak. And look at their use of features like Google Posts, Google Q&A, etc. to see if there is some way they've gotten ahead. Study their keyword optimization on their website. And, of course, take a close look to see if some kind of spammy behavior on their part may have gotten them this preferential treatment.
There isn't a direct action you can take to force Google to show a 3-pack instead of an authoritative knowledge panel, but the general idea is that you've got to become stronger than your competitor so that Google realizes that there is more than one quality answer available to that particular search query. Unfortunately, you may have a long haul ahead.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is there is any benefit to linking to the Google page from RFQ contact page?
I have a Request for Quote contact page is there any benefit to linking from the Google + page? or the other way?
Local Listings | | ScottImageWorks0 -
Google Local Listing Ranking/Traffic Metrics in the Google Search Console?
A client of mine asked me if it was possible to see local listing data (ranking/traffic stats) in the Google Search Console for a URL. I figured the Google Search Console only shows organic metrics not 3-pack/local listing performance. However I could be mistaken. Does the Google Search Console report this?
Local Listings | | RosemaryB0 -
Local Rankings for Second Business Location in the SAME City
I have an issue regarding local rankings for multiple locations within the SAME city, and I'm hoping to start a productive discussion about the various options for helping a second location gain visibility in the local pack. Here's the context…My business is an electronic cigarette shop in New Orleans, called Crescent City Vape. Our first location (Uptown) opened up a year ago and ranks very well in the local-pack as well as organic results for target keywords, as well as brand terms. Our second location opened up 2 months ago, also in New Orleans (Lower Garden District), about 3 miles away from the first shop. This shop, however, is not visible locally or organically, unless we get extremely specific with a branded search query like "Crescent City Vape Lower Garden District" or "Crescent City Vape St. Charles Ave." It does not rank locally for "Crescent City Vape" or "Crescent City Vape New Orleans" We have one website: crescentcityvape.com -- and both shops have a location landing page on the main site: crescentcityvape.com/uptown
Local Listings | | djreich
crescentcityvape.com/lower-garden However, when we launched our local SEO work for the first shop, we used the homepage as the URL in Google+ Local, as well as all of our citations. When we launched the second shop, we used the location landing page as the URL for G+ and all of our citations. We also added a location modifier to the business name on G+ Local: Crescent City Vape - Lower Garden District Both shops have 5+ reviews on Google+ Local, and both shops have citation profiles that are better than any other competitor. I'm confident that the local SEO basics are covered…and this is evident from the solid local and organic rankings for the original shop. My concern isn't that the second shop is ranking worse than the first. I expected this. But I am very concerned that the second shop doesn't even rank for a branded search like "Crescent City Vape." You have to get unrealistically specific with local descriptors to see the G+ local result for the second shop. e.g. "Crescent City Vape Lower Garden District". Here are some of the options and questions I've been pondering. Would love anyone's thoughts on what's worth trying and what might be too risky…since obviously I do not want to sacrifice rankings for the original shop. Changing the G+ URL of the second shop to the homepage (rather than that local landing page). In this case, G+ pages for both locations would link to the homepage. Then updating Moz Local and other citations accordingly with the URL as the homepage. My concern is that this will end up hurting rankings for the original shop more than helping rankings for the second shop. Removing the location modifier from the second shop's Google+ Local business name. When you google "Starbucks" or "McDonalds" you get a local-pack that usually includes 3 of their locations in the pack, and none have location modifiers. I'm wondering if the modifier is sending the wrong signal, because right now, when you Google "Crescent City Vape" only the original location shows up with a local result. Changing the modifier for the second shop's Google+ Local business name to something like "Crescent City Vape: New Orleans E-Cigs". Some of our competitors have added keywords to their G+ names and it's been effective for them. I know this is not aligned with Google guidelines, and may be a risky play. We don't have anything to lose with the second location if we try this…However, is there any chance this would negatively affect our original shop's rankings (since it's the same domain)? If we went in this direction, should I update our citations accordingly? And build new ones with this new "name"? Does page authority of the business URL have an impact on G+ Local rankings? i.e. would building quality links to the local landing page have much of an impact? i.e. is that a productive use of time and resources, as opposed to promoting the homepage and other more important landing pages? Appreciate your thoughts and feedback! Hopefully this discussion will be helpful for other businesses trying to rank for more than one location in the same city. Thanks!0 -
Fake Yahoo Local Listing
I've recently discovered a fake yahoo local listing for one of my clients. The listing uses the office managers name along with the business, and all the correct contact information. The listing is not verified. I've tried to claim it but it just forwards me to the yext service. Under yahoo help, it tells that if the listing is not verified I will need to contact the database provider to have the info removed (Localeze, InfoUSA, Yext, YP) Problem is there is no listing in any of these data bases. Any ideas?
Local Listings | | masonrj0 -
Google Plus Local - Business address, regions covered/served
Hi If you have a client whose business address is not the same as the regions they serve/cover then how do you set this up correctly in G+? So listing (& preferably website too via the G+ places connection & onpage local address schema) do help local search query listings in the target areas ? Also schema too if possible (i.e. how do you add areas/regions covered if outside of actual business address area) ? Is the only way round this to set up serviced/virtual office addresses in your target market regions ? Surely there's a way to have a business listed in areas outside of its actual address. Its a physical business but is not bricks & mortar beyond the admin office. All Best Dan
Local Listings | | Dan-Lawrence1 -
Any ranking success with Moz Local?
In the last three months, our Tampa office has gone from a listing score of 2% to 72% and is considerably higher than everyone else on the first page for Moz Local...but we are on the 13th page! We have not improved at all, even though our score has dramatically. I know that the listing is only a part of the local equation, but it just a little shocking to me we haven't moved up even one page. Anyone have any success with this tool that translated to increased rankings for local? If so, how long did it take you to see results? Thanks, Ruben
Local Listings | | KempRugeLawGroup0 -
Nitpicky NAPS Local Question
I'm about to setup all our NAPS for our Tampa office with Moz Local, and I'm curious about one small thing: suite vs ste? I have read that what matters most is consistency, but since I haven't set it up yet, if anyone had any experience with full names being written out doing better/worse than abbreviations? Thanks, Ruben
Local Listings | | KempRugeLawGroup0 -
Google Places for Business Image URL Suggestions
Hi All, Currently am grandfathered on the old Bulk Upload version of Google Places for Business. I am being told that the ability to upload images using their upload tool will not be available any longer. Therefore, I am being forced to house the images for each of my 900+ locations on an outside server and then reference the web url location for each image for each location. I can handle creating the spreadsheet for this, but my question is, does anyone know of a good place to store images in folders that will create clean urls? Example, I have location 1. I have a folder on my hard drive called location 1 that has 10 unique image .jpg files in that folder. I want to be able to upload that folder to an image host/server and have the url come out something like, www.example.com/pics/location1/image1.jpg I have tried multiple online storage options so far, such as dropbox, shutterfly, and some one offs, but have not found anything that can do what I need. I don't have the ability to buy a new hosting account with FTP to create my own image storage library, so must be a free solution. Greatly appreciate any help anyone can offer
Local Listings | | dsinger0