Google My Business - What is the best way to remove "Duplicate Address"? Help!
-
Google can be such a pain with managing listings - especially when you are an agency managing a client's listing! I am hoping someone can help with this...
How do I permanently delete a “duplicate address?”
In the Google My Business dashboard (classic view), under account summary – I click duplicate locations. From here, I can easily remove a duplicate location - that is not the issue.
The issue is for duplicate addresses. For this, we only have the option to resolve address, which directs you to the business’ location details.
Our options are then to:
1. Change the business NAP
2. Permanently close location
3. Remove the listing from your dashboard (removing it from dashboard doesn’t delete it from Google).
We edited the business’ name, phone number, address and website – to try and make it a duplicate location, because if we are able to make it a duplicate location then we know we will have the option to **Remove Duplicate. **Nothing has changed though.
We don't want to mark this as a permanently closed location because if somebody does come across the listing down the road it is going to be misleading. The business is not actually closed!
Any insight would be very much appreciated.
Thank you!
-
What a kind offer, Ben. Hopefully, if Bcallegary hasn't already taken steps on this step on their own, they will see your post here with such a nice offer to help.
-
If you visit en.advertisercommunitiy.com and tag me, I may be able to assist you.
I will need the name address and phone number of the listing along with a link to the live listing and the same for the duplicate (follow Joy's guide)
More than likely, removing the duplicate is going to solve the issue unless the wrong listing is the one showing in search.
In that case, removing the listing you want merged will be the way to go, which Twitter support can help with or I can escalate.
-
Hi there!
I would recommend contacting the GMB support team via Twitter - they are highly responsive and fix things very quickly
Hope this helps!
Cheers,
Casey -
Hello There!
I believe what you are referencing is the red "Duplicate Address" label in the Status column under Locations in your GMB dashboard. Google uses this label if there are two listings at the same address, and I know, it's frustrating!
I highly recommend reading this recent tutorial by Joy Hawkins on this topic: https://www.sterlingsky.ca/resolve-duplicate-addresses-google-business/
I think you'll find it's just what the doctor ordered!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Single Local Result on Google... Wut up with that?
I'm seeing, for several different locations, single businesses suddenly coming up for searches on local services, where there used to be 3-Pack results. Now it's like a knowledge panel result on the right. Anyone else seeing this? Any ideas as to what's going on... and if there's anything that can be done to revert it? (influence the type of local result). Thanks!
Local Listings | | WP-Pro1 -
Local Pack Ads v. Organic Business Listings
Hey everyone, So I'm noticing lately that Google is showing ads via AdWords for my locations in the local pack. I am fine with that, but unfortunately it is now driving me a little bit insane wondering how much Google really cares about NAP, distance from centroid and or user, links to domain, completed business profile and so on. They will pull an ad into the top of the local pack for my location, yet, my actual organic business listing in some cases will not even show up until I hit the second page of business results. I get that it's Adwords, it's pay-to-play, but from most accounts, the differences in ranking for traditional listings results compared to business results on both desktop and mobile are pretty different. For example, by doing my traditional SEO best practices, I can rank high in traditional listing results even when my business does not show in the local listings. I have done this time and time again. I am able to accept that since we have 100 locations in the US and our lists were an absolute mess before I got here, that some of our NAP across multiple directories and listing sites are not exactly up to snuff which I have been working on. So I guess the thing is, if my location in Google's eyes is not good enough to be shown organically for the user even at the bottom of page of one of business results, why is it good enough to show an ad for my business location for that query as the absolute first result? Again, I know its Ad Words which basically allows you to cut in line like that special pass you can buy at a roller coaster park, but still. Isn't their goal to provide the best possible experience for their user? If they feel something is worth holding back my organic listing from the user, why is it fine with them to show the user that same location with the top possible local pack spot in an ad? I guess this is more of a rant than anything but I wanted to know if anyone else is dealing with this or anyone has any info they have found that could help shed light on this? It kind of just kicked everything I thought about trust, authority, links in order to rank in the local pack organically out the window. Thanks! -Ben
Local Listings | | Davey_Tree0 -
Children's club Google My Business conundrum
Hi there I have been contacted by a small business to help them with their <acronym title="Search Engine Optimization">SEO</acronym> effort.
Local Listings | | coolhandluc
The business is a children's club offering drama classes, music classes etc... Looking at their online visibility shows they don't even have a Google my business profile which is where i was going to start however, they operate from a local school after hours. The local school already has a GMB profile, obviously with the same address and postcode. Is it possible to set up a GMB for the children's club anyway? Many thanks0 -
Google Places - Cached Citations
Looking to update my business address where possible because I have moved offices. I know that Google uses citations from multiple parties to impact on the Google Places results. Trouble is when address details are updated on hese third party sites I notice that Google doesn't often recache the page and get the new address. What method(s) can I use to resolve this issue? Justin
Local Listings | | GrouchyKids0 -
Google My Business URL Choice
Hi guys, we have a national chain hardware store hardware store as a client. We built them a new website, and now they want us to do local SEO to help them rank better. We are debating for GMB whether to promote our new website URL or use the location page on the national hardware site. Most similar stores seem to promote the location page on the national site, but the client just spent money on having us build them a new website. What gives our client the best chance of ranking better?
Local Listings | | JohnWeb120 -
Listing a physical address on an ecommerce website?
Hey Mozzers! Got a question for you. I’ve been assigned my first ecommerce client. He doesn’t want to list his physical business location, as he fears that including his address will hurt him on a national level (he ships all over the world). He’s not particularly interested in ranking locally, although he wouldn’t mind it. He only wants to show a PO box address. Will this help or hurt him? I believe it’s the latter. Also, he has 16 shipping points across the U.S. Is it helpful to add these cities and states to the site? Thanks in advance! -Kanya
Local Listings | | RainmanCreative0 -
New google maps listing was showing & now is not
Here is a brief description of what I am doing and what happened. I recently acquired a new client who had an unclaimed google business listing. We claimed the listing and within 2 days it was showing up for its main search term on Google. Almost immediately my client was receiving new calls from the listing. Within a week the listing no longer shows up with the other listings on the home page but does show up when searching on google maps. Does anyone have a lot of experience with Google+ & business listings? If yes, what are some of the most common reasons listings might be removed, shuffled around, increased or decreased in ranking, etc. Sincerely, Garret
Local Listings | | eWebify0 -
What to do with duplicate Listings for Business in Moz Local Tool?
Hi Everyone! Just another newbie Local SEO looking for a solution. I was searching my business listing in Moz Local and it returned two addresses.
Local Listings | | psuh528
Listing #1: 925 B Street #402 San Diego, CA 92101, 67623
Listing #2: 925 B St, #402, San Diego, CA, 92101 Do I need to remove the listing with two zip codes showing up? (I don't see any of my profiles showing up with two zip codes though.) Listing #2 is accurate yet the local moz tool tells me that my Google+ page is 69% complete. How is it possible that Listing #1 scored a 97% complete on Google+? Would you recommend putting the suite number in Address Line 1 or separated in Line 2? Does it even matter? Any advice would be much appreciated. Thanks!0