How do I fix the 500 error when trying to use the page optimization tool?
-
I keep getting an error when using the page optimization tool - Moz staff replied when I used the chatbot and said that they're receiving a 500 error from my server and to whitelist pagella however my server is not blocking anything. I don't know how to fix this issue any ideas?
I've attached a picture of the error message I'm receiving for reference.
-
Start a new moz campaign with https as the URL
-
This is the best guide
Use this setup, you don't want to duplicate your web site HTTP to HTTPS if needed.
-
Put your http URL in search & https in replace
i hope this will help
https://devnet.kentico.com/articles/url-redirection
https://devnet.kentico.com/articles/real-world-examples---part-ii
-
Yes we're using Kentico.
-
Hi Brittany,
are you useing a CMS
here is information on ms azure
-
Hi Tom,
Yes we just moved to https. When I look at the Moz campaign it just says it's tracking the subdomain business.gogoair.com. It doesn't say whether its http or https, so I started a new campaign using https and tried using the page optimization tool and got the same error as before.
We are hosted on Azure using a Web Application Gateway, are there any specific things we need to do in moz to set this up properly?
Thanks,
Brittany
-
You just made the move to https right?
I ran a 301 check http 301’s to https
google shows that the site is not yet In the SERPS as https
what I think is happening is that you have to run a search & replace for all http URL’s making them https URLs in the database so the bot will not have to crawl http and do a 301 to https.
I will test useing DeepCrawl if you say ok?
Is the moz campaign setup to crawl http or https?
The site should work just fine with a search & replace
I will send you the DeepCrawl
hope Le that helps,
Tom
-
This error is occurring on all our URLs
-
Thanks I will test it dis this happen on all ur or just one or two?
-
Sure our domain is https://business.gogoair.com
-
If it's 301, perhaps you'll get lucky and the htaccess will be the cause.
-
This might be a 301 please send the URL via PM?
-
Can you send me your domain? PM or here if you're ok with that?
-
Hi Tom,
Thanks for your response, we ran our site through the links you provided and didn't have any issues. My developer is still not seeing any issues in our error logs on our side either. Any other ideas on how to fix this?
Thanks,
Brittany
-
Try running your site through https://technicalseo.com/seo-tools/fetch-render/ or https://redbot.org or https://www.screamingfrog.co.uk/seo-spider/ only for 500 pages
I have never seen any web application firewall make 500 errors it sounds to me like your server is underpowered or is going through some sort of code issue definitely look through your logs.
If you can't get through redbot.org call the developer
Hope this helps,
Tom
-
My experiences with a code 500 error on the Wordpress platform, have in most circumstances been caused by a memory limit issue set forth by Wordpress. Assuming your using wordpress the way you would increase your memory limit is within wp-config.php by changing the values on the memory limit to something along these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
I'm pretty sure even the AWS ec2 micro has enough ram to cover 256. If it's not that, I would just run down the list of diagnostics:
https://www.lifewire.com/500-internal-server-error-explained-2622938
-
Hi there,
Tawny from Moz's Help Team here. I can confirm that we are getting a 500 response from your server. Unfortunately, other than making sure you're not blocking AWS and that Rogerbot is allowed, I'm not sure what else you can do. Have you checked over your server logs with your web developer to see if you can find any additional information as to why your server responded with a 500 error when we tried to crawl your site?
If you've got any more questions, feel free to reach out to us at help@moz.com and we'll do our best to sort things out!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved How can I create a custom gift box using MOZ's products, and what are some creative ideas for designing the packaging?
Creating a custom gift box using MOZ's products can be a fun and thoughtful way to personalize a gift. Here's a step-by-step guide on how to do it, along with some creative packaging ideas: Step 1: Select the Products
Product Support | | MeltonMark8888
Browse MOZ's product catalog and select the items you want to include in the gift box. Consider the recipient's preferences, interests, and the occasion for which you're creating the gift box. Step 2: Choose the Box
Select a Galaxy Gift Box that will fit the products comfortably. It can be a plain cardboard box or a decorative one, depending on the overall aesthetic you're aiming for. Make sure the box is sturdy enough to protect the contents. Step 3: Gather Materials
Besides the products, gather materials for packaging, such as tissue paper, bubble wrap, or shredded paper for cushioning. You'll also need ribbon, twine, or other decorative elements for the finishing touches. Step 4: Arrange the Products
Arrange the chosen products inside the anniversary gifts for men . Place larger items at the back and smaller items at the front for visibility. Ensure that the arrangement looks aesthetically pleasing and well-balanced. Step 5: Add Filler
Add your chosen filler material to protect the products during shipping and to enhance the presentation. You can use colored tissue paper, shredded paper, or bubble wrap.
Gift Box Max0 -
Unsolved 403 crawl error
Hi, Moz( Also reported by GSC)have reported 403 crawl error on some of my pages. The pages are actually working fine when loaded and no visible issue at all. My web developer told me that some times error issues are reported on a working pages and there is nothing to worry about.
Product Support | | ghrisa65
My question is, will the 403 error have bad consequences on my SEO/Page ranking etc. These are some of the pages that have been reported with 403 error but loading fine: https://www.medistaff24.co.uk/hourly-home-care-in-evesham/ https://www.medistaff24.co.uk/contact-us/0 -
Unsolved Page Optimization Loop
When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
Product Support | | Zigaflow0 -
Does Moz use Stripe as it Credit Card Processor
Hi , What Credit Card Processors does Moz use? Do they use Stripe.com ?
Product Support | | stuartcanvas0 -
Campaign Dashboard Error: "Our Connection to Your Google Account Has Been Lost"
I keep getting the following error in my Campaign Dashboard: “Our connection to your Google account was lost. Don’t worry, you won’t lose any data”. Please reauthorize now. I do reauthorize but by the time I log out and log back in, the same message gets displayed. Any ideas? Thanks, Alan
Product Support | | Kingalan10 -
This web page has a redirect loop
This Page http://analytics.moz.com/pro/home shows in redirect loop. I am not able to add new campaigns. please check it.
Product Support | | Edynamic0 -
Duplicate Page and Title Content
We applied the tag to our website but Moz still picked up an error in Duplicate Page Content and Duplicate Title for http://www.corpsyn.com/ and http://www.corpsyn.com/index.html after the crawl was completed yesterday. From the forum last week, we tried using the rel=”canonical” tag to tell the Moz crawler that the two pages are the same on purpose but it didn't work. Below is how the code looks on our site up until the rel=”canonical” tag is added: http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
Product Support | | Corporate_Synergies
http://www.w3.org/1999/xhtml"> <title>Group Employee Health Benefits | National Insurance Broker</title>
css/style.css" type="text/css" />
css/style_index.css" type="text/css" />
”http://www.corpsyn.com” /> Is there something else we can try? Thanks0