Experience Getting Google Reviews Restored?
-
Does anyone have any experience or know anyone with experience getting google reviews restored? We have no technical issues with our Google business pages/locations, but for some reason, they deleted some of our recent reviews.
These reviews were not at our location or review station or anything like that. A couple of the profiles were very new accounts, and a couple of the users posted reviews for a few locations, however, they were legitimate reviews that they did on their own.
I was hoping someone had an idea of what to do to appeal to Google or if there was a form to fill out to get our reviews restored.
Thanks,
Ruben
-
I have experienced the same for my different reviews pages I'm working for a small niche blog that hosted on WordPress. You can check this page for reffernece.
-
Hi Ruben,
Have you tried calling Google AdWords phone support to ask about this? It's a little bit of a backwards way to talk to Google but they will answer questions about things via phone and guide you through what to do. It helps to be running and AdWords campaign but I would encourage you to call either way. In the past, they've answer questions about AdWords, Google Analytics tracking and cross browser tracking this way. Here's the number: 1-866-246-6453.
Thanks!
-
Thanks, Miriam!
-
Hi Ruben,
It's possible that Google found it suspicious that a single user was reviewing multiple locations of your business. If you feel Google's action was unfair, you could describe it in the GMB forum and ask for an explanation, but it may not yield any results. So sorry about that.
-
Hi Ruben,
This google review has become a more complex to handle, Google detects fake reviews based on their own system and deletes them. If you wish to recover reviews or get them deleted you can write to google support but I don't think there is much that can be done here. We have had a situation where competitors are trying to hurt our or our client's business but Google didn't pay any heed to our fake reviews complaints.
I would recommend getting the users to write the reviews again, it would be less time consuming then following up with Google.
I hope this helps.
Regards,
VJ
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should I publish Amazon reviews on my own site/products? Do I need to worry about duplicate content or anything else?
I'm redesigning my site expected launch early January. I'll be selling some products that are currently are only available on Amazon; and those listings have thousands of very positive reviews. I'm seeing apps that are available that will sync reviews from my Amazon seller account listings to my products on-site. I'd love to start my site off with the great validation these reviews are sure to provide customers, but I wonder how concerned I need to be about duplicate content or any other cons.
Reviews and Ratings | | VaporApparel2 -
Any experiences with Reviews.io?
Hello, We have used Trustpilot.com for a few years in the past. Service was reasonable and they did what they were supposed to do. However, due to their price and requirement for a full-year payment upfront we stopped using their review collection service. Is someone using Reviews.io? They are included in Google Review Partners, which seems to be very encouraging:
Reviews and Ratings | | the-global-communicator
https://support.google.com/adwords/answer/2375474?hl=en Also, they have a decent price for their intermediary package (about $ 89/month) and don't require a yearly contract like Trustpilot and some others. Any experiences you could share about Reviews.io will be appreciated. Luciano, The Translation Company Group0 -
Does anyone use an embeddable Google review widget?
Currently, I use an embeddable Yelp review widget on my site. The widget I use has been helpful, but is no longer actively maintained and I'd prefer to show Google reviews instead. Does anyone have a recommendation for a widget to embed Google reviews?
Reviews and Ratings | | Dions0 -
Different results & page layout in Google local for plurals?
I realize that the general results websites can rank differently for singular vs plural keywords, but today when checking local rankings for a client, I noticed that not only does the client rank differently for "church in San Diego" vs "churches in San Diego" but the layout and info of the local results pages are different. "Church in San Diego" (screenshot) shows the phone number and has links for Website and Directions "Churches in San Diego" (screenshot) doesn't show any of that instead has an image. If you click on the image, it brings up a card almost like a popup with info, reviews, and links for the organization. Anyone ever noticed that before? Anyone know why the difference? And if there are different optimization strategies?
Reviews and Ratings | | Kurt_Steinbrueck0 -
How to Properly Add Simple Review Schema to Your Website For a Review Pulled from a Third-Party Site
Hello, I'd like to pull the content of a review from a third-party site and put it on my client's website. My plan is to add review schema to this content but I want to make sure everything I'm doing is white hat before I implement. Can someone please tell me if the following example is okay to do? For example...
Reviews and Ratings | | Etna
I'd like to pull an entire review from Yelp and put it on my website. I would link out to the review on Yelp and then give credit to Yelp in the publisher section of the schema. If I give credit to the name of the reviewer and where the review is being pulled from (in this case Yelp) on both the actual website as well as in the schema, is this white hat and something I could implement? Also, is "simple review" markup the correct markup to use in this scenario?
https://developers.google.com/search/docs/data-types/reviews Thanks in advance for your help!!1 -
Motivating Clients to leave reviews
We are a bankruptcy law firm and therefore getting clients to post a public review is challenging, as they don't wish to disclose the fact that they filed for bankruptcy. I recently audited our local competitors. Most just have one or two reviews. But 2 firms in particular have 6- 10x the amount of what is "normal" for our practice area, and in addition they are 1.) all 5-star reviews 2.) the only review they had ever posted by that person (seems unnatural that your first and only review is of a bankruptcy attorney). This is the exact same fact pattern for both attorneys, so I am wondering if they are using a special tool or some how incentivizing clients to leave a 5 star review...is there any way to know if they are using unethical practices? So my question: how do we motivate happy clients to leave a public review when they the nature of our practice is a private matter? Is there a helpful tool or method people have found good success with? Is there a way to leave anonymous or first name only reviews on Google Plus? We have a lot of review on the testimonials section of our website, but clients who submit ask us to change their name for privacy. Could we somehow post these on Google Plus for the clients, while still keeping within the regulations of Google? Thanks in advance for your insights!
Reviews and Ratings | | JulieALS0 -
Does advertising on Yelp help a business get more Yelp reviews?
I've gotten this question from a few clients. There seems to be a correlation in some cases between paying to advertise on Yelp, and the volume of reviews received. Of course, correlation does not necessarily equal causation. And I can attest to the fact that other clients who have at times advertised on Yelp did not even see a correlation. Has anyone else seen this correlation? And if so, can you speak to the possible causation or lack thereof?
Reviews and Ratings | | irapasternack0 -
Google+ Places Reviews
Hi There, Am I right in saying that Google Places reviews cannot be reviewed easily if at all. I have advised a client wirth a negative review to instead respond to the review and get clients to place good quality reviews. However, they seem to think if I ring Google they will just remove them and that Google has confirmed this. I am pretty sure I am right but before I jump through pointless hurdles with Google to be told I am, I want to make sure. Has anyone been successful in removing negative reviews from Google. Kind Regards Neil
Reviews and Ratings | | nezona0