Sudden issue: no google cache for any product detail pages and offer schema missing from SERPS
-
Absolutely no idea what is going on. All of our category / subcategory and other support pages are indexed and cached as normal, but suddenly none of our product pages are cached, and all of the product / offer schema snippets have been dropped from the serps as well (price, review count, average rating etc).
When I inspect a product detail page url in GSC, I am either getting errors or it is returned as a soft 404. There have been no recent changes to our website that are obvious culprits. When I request indexing, it works fine for non-product pages, but generates the "Something went wrong
If the issue persists, try again in a few hours" message for any product page submitted.We are not SEO novices. This is an Angular 7 site with a Universal version launched back in October (new site, same domain), and until this strange issue cropped up we'd enjoyed steady improvement of rankings and GSC technical issues. Has anyone seen anything like this?
We are seeing rapid deterioration in rankings overnight for all product detail pages due to this issue. A term / page combination that ranked for over a decade in the top 10 lost 10 places overnight...
There's just no obvious culprit. Using chrome dev tools to view as googlebot, everything is kosher. No weird redirects, no errors, returns 200 and page loads.
Thank You
-
I am facing problem with one of my website where google is caching the page when checked using cache: operator but displaying a 404 msg in the body of the cached version.
But when i check the same in 'text-only version' the complete content and element is visible to Google and also GSC shows the page with no issue and rendering is also fine.
The canonicals and robots are properly set with no issues on them.
Not able to figure out what is the problem. Experts advice would help!
Regards -
Still no root cause detected. Also strange, starting May 21, sudden and steady decline in # of product detail pages with valid product schema. No recent production changes that would impacted that. From ~3,000 to ~300 pages with valid product schema. Seems suspicious timing with sudden lack of cached pages. Again, only impacting product detail pages.
The way the site works, any googlebot is directed to the html version. The only way this wouldn't fly is if google has some new user agents with very strange names. Could that be the case?
-
@blueprintmarketing Hi Tom. Thank you - email sent!
-
@jamestown
It sounds strange.
I can crawl it but it might be angular (something failing on the server rendering.)I would be happy to look if you want to send me the domain. You can email me if you like.
Hope this helps,
Tom -
This post is deleted! -
@jamestown
First, I assume, you checked x-robots-tag headers, robots.txt and robots meta tags, to make sure they are all not including "noindex".
Second, I also assume that you have already checked if your CDN or caching does not block search bot traffic, which can cause such issues.
Third, check your product pages with JS turned off - this can uncover some issues with rendering.From your description, it seems that Google cannot access the product pages for some unknown reason. These issues are quite hard to investigate, especially on large sites, like yours. What I can suggest is to add multiple properties on Google Search Console on your /product/ folder (or whatever folder name you use). And also, go even more granular, by adding some product categories folders, to check if the issue is consistent across the whole page type.
I am sorry, I cannot provide you with a magic bullet for this issue, but I hope I have given you enough clues to proceed with your investigation. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Recover google INdexing issue after fixing malware attack.
Dear My Niche site attacked by malware on 1 st march 2018. Hacker inject a php file on my blogpage. Injected link like: mydomain.com/blog/dmy4xa.php? Then I scan My site by wordfence. Identifying all malware code.Then manually clean whole site with database. My site is completely free from malware. and remove all malware link from webmaster tools. Even Block my blog page by robots.txt . But new malware link index every week. So i need to remove those link every week. So this issue I decided to rebuild my site. Finally I rebuild my site another server. Then I flash my current server and migrate my site from those server on 10th january 2019 . I wait 1 month to deindex malware link. But new link are indexing every week. I discourage site for over 1 week and even delete site from google webmaster tools with all properties as well as verification file from server. Over 1 week , Link are showing. I feel boar to delete malware link every week. I need permanent solution. Please give me a perfect solution for this malware link index. Google index about 100 url .After that I clean my site with some tools. My site was free from malware. But Ne
Technical SEO | | Gfound1230 -
Google Ignoring region settings on contact pages
Hi All, I've got an issue with multi-region contact pages. For example, Google favors the UAE other region contact pages for French region searches, when I only want /fr/contact. I've used a Rel-con and set up the website to be pointing to the correct regions.
Technical SEO | | WattbikeSEO0 -
Crawl Issues / Partial Fetch Via Google
We recently launched a new site that doesn't have any ads, but in Webmaster Tools under "Fetch as Google" under the rendering of the page I see: Googlebot couldn't get all resources for this page. Here's a list: URL Type Reason Severity https://static.doubleclick.net/instream/ad_status.js Script Blocked Low robots.txt https://googleads.g.doubleclick.net/pagead/id AJAX Blocked Low robots.txt Not sure where that would be coming from as we don't have any ads running on our site? Also, it's stating the the fetch is a "partial" fetch. Any insight is appreciated.
Technical SEO | | vikasnwu0 -
Problem with Google SERPS
I am running yoast SEO plugin in WP. I just noticed when I google the client, none of their meta data is showing. I see that I had facebook OG clicked, which looks like it made duplicates of all the titles etc. Would that be the problem? I have since turned it off. I am hoping that was the problem. Also, when the client searches it says in the meta desc - you've viewed this site many times". What is that?
Technical SEO | | netviper0 -
Inconsistent page titles in SERP's
I encountered a strange phenomenon lately and I’d like to hear if you have any idea what’s causing it. For the past couple of weeks I’ve seen some our Google rankings getting unstable. While looking for a cause, I found that for some pages, Google results display another page title than the actual meta title of the page. Examples http://www.atexopleiding.nl Meta title: Atex cursus opleider met ruim 40 jaar ervaring - Atexopleiding.nl Title in SERP: Atexopleiding.nl: Atex cursus opleider met ruim 40 jaar ervaring http://www.reedbusinessopleidingen.nl/opleidingen/veiligheid/veiligheidskunde Meta title: Opleiding Veiligheidskunde, MBO & HBO - Reed Business Opleidingen Title in SERP: Veiligheidskunde - Reed Business Opleidingen http://www.pbna.com/vca-examens/ Meta title: Behaal uw VCA diploma bij de grootste van Nederland - PBNA Title in SERP: VCA Examens – PBNA I’ve looked in the source code, fetched some pages as Googlebot in WMT, but the title shown in the SERP doesn’t even exist in the source code. Now I suspect this might have something to do with the “cookiewall” implemented on our sites. Here’s why: Cookiewall was implemented end of January The problem didn’t exist until recently, though I can’t pinpoint an exact date. Problem exists on both rbo.nl, atexopleiding.nl & pbna.com, the latter running on Silverstripe CMS instead of WP. This rules out CMS specific causes. The image preview in the SERPS of many pages show the cookie alert overlay However, I’m not able to technically prove that the cookiescript causes this and I’d like to rule out other any obvious causes before I "blame it on the cookies" :). What do you think?
Technical SEO | | RBO0 -
How do i raise my product pages authority - ecommerce
hi, just started here and going through my website to make sure everything is fine and relevant to the search terms i am aiming for. However i notice a lot of my pages have an authority of 1 which clearly isnt acceptable! how do i best go to modify this so the authority is risen?
Technical SEO | | GarethEJones0 -
Duplicate Content on Product Pages
Hello I'm currently working on two sites and I had some general question's about duplicate content. For the first one each page is a different location, but the wording is identical on each; ie it says Instant Remote Support for Critical Issues, Same Day Onsite Support with a 3-4 hour response time, etc. Would I get penalized for this? Another question i have is, we offer Antivirus support for providers ie Norton, AVG,Bit Defender etc. I was wondering if we will get penalized for having the same first paragraph with only changing the name of the virus provider on each page? My last question is we provide services for multiple city's and towns in various states. Will I get penalized for having the same content on each page, such as towns and producuts and services we provide? Thanks.
Technical SEO | | ilyaelbert0 -
Best way to create page title to products catalog
Hi guys, i'm having problems with duplicated page title, and i want to know what is the best way to avoid this problem. The example is like this: Title page (A): Product name A - category - section Title page (B): Product name B - category - section, What you think guys i can resolve this problem, Thank you so much for your help.
Technical SEO | | NorbertoMM0