Pop up livechat - annoying or better conversions?
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Do you guys find that visitors find pop up livechat software annoying, or do you find that it leads to significantly more conversions? What I mean by pop up is software that appears without the user clicking the 'chat now' button.
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I find it annoying. There's one site that has the prompt asking if you if you want to chat show up in the middle of the page (and need to be dismissed) on every page on the site. I avoid using that site if at all possible. As a user, it's nice to have the option to chat now, but prefer that it not be in my face. I don't have any experience with conversion data, however. The searches I did on the web return data from vendors offering the service, so it's biased, but it may provide some insight for you.
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Test it, thats the only way to know. Only do the pop up on 20% of your traffic because traditionally pop ups are annoying & hurt conversion rate.
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