How is a competitor franchise ranking all for all 3 Local results with unclaimed G+ pages in a search for the national corporation?
-
My company is an individual franchise of a national corporation - every franchise is operates as [National Corporate Brand Name] + a chosen descriptor such as "Premiere" or the names of the owners such as "Smith Jones".
A logged-out Google search for just the national brand name returns the corporate website first, followed by the website of a competing local franchise and 3 Local listings for their offices. These listings are all unclaimed and unverified on Google+ and have no reviews or posts.
The corporate Twitter is next, followed by my franchise's website. The corporate Facebook is the last result on the page.
How can this competing franchise rank for all 3 Local listings with unclaimed pages? My company operates several more offices than the competitor in the same area and I regularly post to their G+ pages which I verified several months ago. Is it because the competitor's website just holds significantly more weight in Google than our own? A search for the brand name + the town where our offices are in does usually return our Local listing pages, but that limits our reach to those specific towns. Anyone have any insight on this?
-
I agree with Miriam, without further details, it is really hard to say what is going on. However, depending on where you are actually searching from does factor into the results as well as the website associated with the listing. Additionally, the number of citations a location has and how well those citations match up, meaning name, address, and phone are all exactly the same, can influence local listing rankings as well.
Whether or not the competitor has claimed their listing isn't really a huge factor in determining rankings. The fact that your competitors website outranks yours is an indication as to why those local listings may appear to be more relevant to the search, and therefore rank higher, than yours.
-
Hi John,
Unfortunately, without being able to investigate the actual situation, it's not possible to even begin drawing a conclusion on this. It's perfectly okay if you are not able to share the specific details of your business, but it will limit the specificity of the feedback you'll receive on questions like this one.
If you are stating that both you and your competitor have real, staffed physical offices, then you are both in the running for the same local rankings and if the search is local in nature, you can do a point-for-point comparison between your web presence and theirs to see how they may be surpassing you in certain important areas.
That being said, what you are describing is a branded search, for your company's brand name with no geo modifiers. I have run into a few situations in the past where the name of the business is generic enough that Google is confused by the intent of users searching for it. Let me give you an example of this.
Let's say you had a non-profit organization called 'Opening Doors'. Google then gets a user query using the search phrase 'opening doors'. Instead of Google recognizing this as your company's name, they think this is someone searching for a locksmith to open their door. So, the non-profit's concept of their brand name search is being confused with Google's concept of a local search for a locksmith.
Could this be playing a part in what you are experiencing? It's a weird phenomenon, but it does happen. The fact that Google is displaying a 3 pack for your query indicates that they do already sense that there is something local about the query, but whether what I've described is the answer to your situation, I have no idea.
If you are able to provide further details, it would likely help the community provide more insight.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Practitioner Vs Practice Listings: Local Pack Issues
Hi, and THANK YOU! in advance for any input you give, its much appreciated. We've been doing research on this and also wanted to see if the community could provide any more input. We work with a plastic surgery clinic. The namesake of the surgery clinic is that of the first doctor: Practice Name: Gardner Plastic Surgery Plastic Surgeon 1: Dr. Gardner (we've worked with him since at least 2015) Plastic Surgeon 2: Dr. Baccaro (joined practice June 2018) Plastic Surgeon 3: Dr. Crespo (joining their practice starting Sept. 1 2020!) To summarize our issues to date: As we brought on our new surgeon Dr. Baccaro in 2018 we decided to ultimately claim his practitioner GMB listing, and to claim Dr. Gardner's (which had been unclaimed and we had to eliminate duplicates.) Before deciding to utilize the supplementary practitioner listings, we were managing/optimizing their main practice listing: Gardner Plastic Surgery. We continued to primarily/heavily optimize “Gardner Plastic Surgery” and mimicked the details for “Dr. Gardner” and “Dr. Baccaro” From Dec. 2018 - Jan. 2020 we would from time to time notice that "Dr. Paul Gardner's" individual listing was showing up in Local Pack instead of "Gardner Plastic Surgery" but it was not really a big issue, happened very occasionally. Around Dec. 2020 - Jan. 2020 we experienced some Google errors when trying to create Google Posts with videos--it resulted in a few very random and unexpected suspensions. We were posting appropriate content, it seemed that Google was struggling to process our video files from API and it would get stuck in a loop etc. All in all the suspensions happened, and we worked with Google many times to try to understand and stop that from happening. Fortunately that hasn't happened since (and we now don't post videos to Google posts because that was a bit too stressful. We still upload to main photo/video area) Since February 2020 to present we have consistently noticed "Dr. Paul Gardner" appearing in place of the well-optimized full of photos/videos/posts "Gardner Plastic Surgery." We thought algorithm updates etc./COVID were all factors as to why doctors may be more prescient than a clinic. There were times where we thought it was fixed for sure, only for it to continue to crop up. Specifically we were trying to rank for the search term "naples plastic surgeon" What We've Done So Far: I've done a LOT of research and understand a number of errors we were overlooking from Q&As like this (duplicate categories/phone numbers): https://moz.com/community/q/gmb-page-for-law-not-ranking-but-individual-attorneys-names-are And: https://moz.com/community/q/partner-outranking-main-site-in-local So I understand we have some decisions to make on the best path forward. We’re guilty of just about all of the issues Miriam elaborates on. ** As we move forward there are a few elements at play:** They are adding a new surgeon to the practice in September, we’re excited! Making a clear decision before he arrives is important With the addition of the 3<sup>rd</sup> surgeon “Gardner Plastic Surgery” is actually changing the name of its business to “Naples Plastic Surgery” as its much more suiting to the growing scope of practice. ** To end:** Wow. I wrote a lot and really appreciate it if you stuck with me! Some thoughts I had that I wonder if anyone has insight on: Is the fact that “Gardner Plastic Surgery” is “Dr. Gardner’s” namesake a huge factor into why the individual doctor is popping up more often? He’s well known and his name and his business name have been around the internet for years longer than Dr. Baccaro etc. Do you think changing the name to “Naples Plastic Surgery” along with other needed updates could help address the issue? Could our string of unfortunate, though ultimately well-intentioned suspensions be part of what’s enabled “Dr. Paul Gardner” to prop up as well? Should we choose to heavily optimize all listings and see how diversifying categories etc. helps? Should we try to de-optimize and focus on practice profile for now as that’s our main listing? If you have any other recommendations, I’d love to hear them. I think working on optimizing and diversifying our listings would be useful. Thank you again.
Local Listings | | MoxxiMarketing0 -
When I search my business, how can I make all my locations to a multi-location business appear in the map pack?
I have a question about local SEO. I do the marketing for a multi-location medical facility. When I search the facility on Google, the website appears on the left and the Google My Business information for the nearest facility to me appears on the right. However, I would like to see a map-pack of all facilities appear under the website information as well. How can I make all locations appear in the map-pack form below my basic website information?
Local Listings | | FlynnZaiger0 -
Local SEO Issue or Penguin? Or both?
Hey folks I have a fairly complicated SEO issue we have been looking at for a few years now. There are two parts to this problem so would be interested to get the input of the community here and any experienced in Penguin and Local SEO issues. I am going to have to change the names to protect the innocent a bit here as some of the issue relates to a competitor and a shared address. History My client originally worked for company A which we will call Events R us. He then set up on his own at a new address and lets call his company Fantastic Events. EventsRus never had a good website or SEO Fantastic Events set up a great website and really focused on adding tons of relevant content for all the myriad event options available and subsequently did really well. This is a few years back and they were also doing some article marketing on sites like ezinearticles.com to build links (1). As time went on they did get a bit carried away with these low quality links and were buying $5 spun content articles and other low quality links. They ranked really well for a few key terms. There was a suspected local SEO issue as fantastic events used the same office as their fathers business called fantastic finance and the citations / phone number issues etc all had to be cleared up (2). Fantastic Events and Events R Us remained friends and over time Fantastic Events moved to the same farm address as Events R Us so they could offer a wider range of services based on the farm (and ran by fantastic events) and to some extent run away from the address confusion with the same office and very similar name to the other fantastic finance business. Events R Us wanted some of the Fantastic Events success and built a new website and largely copied the website of Fantastic Events - at times even lifting entire pages of content but certainly mirroring the structure of the site. Fantastic Events tussled with them for a few years over this and over time they updated the content but the structure and services and address all pretty much mirrored what was offered on the Fantastic Events site. (3) Two companies - same address (it's a farm so whilst there are different barns I believe Google can only get as far as the farm gate so same address to all intents and purposes. Same services give or take. Events R Us was the older company overall by several years and was at the farm address many years longer than Fantastic Events (4). Fantastic Events starts running a blog and adding regular, useful event orientated content. The first true team building blog out there as far as we could tell and traffic tripled over a six month period. Penguin hits and Fantastic Events loses a lot of traction - this gets worse with Penguin 2.0. Both the homepage and the evening events page lose visibility and traction. The owner gives up on the blog to a large degree. Subsequent clean up happens and is rigorous - all bad links are pretty much removed and the remaining elements are disavowed. (90% of it is actually gone by now). Penguin 3.0 comes and no recovery at all. Nothing. If anything it gets worse and the once strong blog is now losing traction. Events R Us starts to do really well in search for exactly the same terms that Fantastic Events used to do well for. In particular one page ranks for exactly the same keywords and in exactly the same position (#1) as what was believed to be the primary traffic driver on the Fantastic Events site. It is almost like they exchanged positions and Events R Us went from nowhere to a strong footing with some national and local keywords and Fantastic Events fell from grace. A new website is built. All content is refreshed and bought up to date. Some light investment back in the blog. Some light link building is done around digital PR and infographics. Some initial movement in the right direction but overall this did not move the dial. Certain pages on the site that used to rank are nowhere - looks very much like a page level / keyword level penguin penalty. These same pages rank great, often first on the competitor site (an exchange of positions to some extent). Advice from myself and other esteemed consultants was to clean up, build some good links and wait for Penguin 4.0 to remove that eventuality. Also that the address issue could be causing some local SEO issue where Google believes the two businesses are one and has somehow merged the two with some local SEO filter or some such (same business with multiple websites at same address). Penguin 4.0 comes along and no improvements. Events R us sit pretty. Feeling is that the local issue must play a part here now that Penguin should be eliminated due to the extensive link clean up etc and there must now be some action to resolve this address / local issue. Issues low quality links - but cleaned up 100% now. same business name and address as fathers business initially older business copied the structure and content of newer business moved to same address as older more established business with very similar content older business now seems to have taken all the exact keywords and positions the newer business used to occupy Penguin 4.0 and no resolution. Local SEO issue seemingly remains Summary So we are left in a difficult position. The business does not want to move. But if there is some filtering or merging going on here then how can we get around this? The client is likely collateral damage to an algorithmic component designed to stop single businesses having multiple websites. I know there are reports of this happening but I have never seen such a thing for an innocent business like this but the nature of the address (two separate barns on a gated farm) and the history and similarities between the businesses makes this difficult. Things are somewhat desperate though - a move has to be made now. Even if that is a physical one. The client has considered a virtual address to take that variable out the picture but I have advised caution. I am even cautious about a change in physical address. Google has a long memory. If such a move was made at considerable expense would it help or would the other business retain Is the best option a new start? New brand, address, website, services etc - cut all ties with the historic Fantastic Events brand and by association the Events R Us brand. This is not a recommendation I can quickly or easily make so would be really interested to hear the feedback on anyone who has come across such a multi faceted and complex issue before. This is a tough one. We know what we are doing on the local front. We know what we are doing on the Penguin front. We know how to build links and authority. We are doing this work of the clock to help a long term friend / client get back to where they really deserve to be. The history is not spotty clean but the good work and effort far outway a short spell building dodgy links several years ago now. As an SEO consultant I don't want to advise for the company to rebrand and move offices at considerable expense but whilst I have a theoretical understanding of the issue how can we prove it and be sure this is the best possible advice? Thanks folks - hope this at least makes for interesting reading. This is something of an edge case. A good business likely caught up in a filter designed to stop abuse. Cheers
Local Listings | | Marcus_Miller
Marcus1 -
Local SEO Tasks When Closing One Branch of Multilocation Business
I would appreciate the opinions of my fellow SEOs on this one. I haven’t seen any other threads on this exact subject and others that touch on it are somewhat older so I am hoping this also proves to be a good resource for others going forward. I have an existing client that I did local SEO for about a year ago. They are a propane service provider and they had multiple locations. So we did local SEO for the company primarily by updating NAPs and creating more individual content for each of the branches such as specific landing page for each branch on their website and individual listings in citations for each branch. Now they have sold one of the branches to a competitor and they need to remove all listings for it. I am trying to develop a comprehensive list of actions to take and I would appreciate any feedback on the best way to go about accomplishing this task. Here is what I have so far: Remove all mention of sold branch on client website, including specific landing page Delete any branch-specific social media accounts Some specific areas I have questions about are: What do I do with Google My Business listings for the sold branch? Do I try to delete/unregister/close them? Or should I just leave them be with an updated link to our website homepage? Should I even bother contacting the main NAP listing sites to remove the old listing or just leave it to fall off on its own? Thank you again for all your help!
Local Listings | | Ayres-SEO0 -
Local Citations Name
Hi Everyone, I am creating local citations for a company, let's call it "Gray Marketing". That is their legal business name and has been this way for about 23 years. Recently (over the past year) they have been going by the name "Gray Marketing and SEO". They had a new logo made that appears on their companies website and location. When creating local citations. The four primary aggregators (Axicom, Localeze, Infogroup, Factual) have the legal business name. My question is, should I change it to the new name or leave it as the legal business name? Side note: I am not able to change the legal business name on Axicom. Any advise would be awesome, thanks. -Michael
Local Listings | | Mike.NW0 -
address on my websiteto help with local searches
If I put my address on my website, does it help that page to rank for local searches? especially if it's the same address that i am using for moz local and all my citations? I want my other pages to rank in different cities as well as i have a service that travels to all cities in my state. Will that address of my home town on my home page make google think that i don't service other cities? Thanks, Ron
Local Listings | | Ron100 -
Local search results question
Hello, I wonder if anyone can help. I have a client who is based outside the main city that he is wanting to rank in. The address on his website is his own home which is about 20 miles from the city. However, he services the city and the surrounding area. His ranking for the very competitive keyword is on page 2 and won't budge. We have made his Google+ page show the servicing area to include the city. We add new content regularly. The onsite SEO is strong and the city name is in the Title and H1 tags. We have lots of local consistent citations for him. This usually results in movement in the SERPS in my experience. But after 3 months this keyword is stuck whilst his other less competitive keywords are moving up. He is ranking 1st for the local area to his home address for the competitive keyword. So my question is - is this purely a result of his local address. Does Google rate him less local than his competitors who have addresses in the city even after we do a lot of citation building etc for him? Will it be possible to rank him for the city? I know 3 months isn't long but still would expect to see some difference. Anyone got any thoughts?
Local Listings | | AL123al0 -
Local SEO and Sites by Order of Opinion?
Okay, so we were just having a discussion about which sites/directories are the most important to be listed in for Local SEO. Ultimately we were looking to 'sort' these by order of importance for the typical local business. Google My Business Yelp Yahoo! Local Bing Local Foursquare YellowPages.com SuperPages.com CitySearch HotFrog How would you order them? Would you add anything to the list? Thanks!
Local Listings | | ClickMonsterIM1