What is the best web chat software?
-
What is the best web chat software and why?
I'd like to implement web chat softwae that will ACTIVELY ask the visitor with a pop-up if they'd like to chat. Other than that, I'm not sure I have any other needs.
-
I've previously used LivePerson. Not difficult to put into the site and pretty easy to use.
If someone's on it during the workday, it'll chime when someone is requesting a chat. If you are offline there are options to forward questions to an email address or alert your mobile phone.
They can also customize their chat window to fit with your site design and layout, etc...
Not sure if it's the best but pretty reasonably priced and easy to use.
-
Keri, correct this is for customer service.
-
I agree. It should be limited to pop-up. I can do this via PHP if the software does not.
-
They automaticlaly just email the company when no CSR is online.
-
-
I'm assuming this is for a customer service type of chat, and not a dating system type of chat?
I don't have experience with implementing one of these, but here are a couple of things I've seen go bad from the perspective of a user.
-
The chat software pops up on every single page of the website, not just once per visit. I have to hit an X to close it on each new page from the site I visit. The site had some things I might have been interested in ordering, but that chat was way too disruptive to me to stay on the site long and figure out my way around.
-
Who is going to be on the other end of this software? Do you have a service that will answer 24/7, or will you have a way to turn the chat software off if no one is there to answer?
-
-
It is just for a website, not the backend database. So shouldn't it just be their script that I copy paste to implement the chat software on the site?
I should mention we do have some PHP scripts on the site, but no CMS or .Net currently in use.
-
For what platform?
.Net? Php? a given CMS?
A lot of software is restricted based on the language in which it was developed.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Best place to find quality freelance writers?
I have a substantial writing project. One long piece (giveaway PDF), 20 or so follow-up pieces. About a specific medical condition. Where do I find a writer to work with?
Content Development | | Byron_W0 -
Content: Best Blogs Article
Hello, For an Ecommerce site, I think a good way to get known is to write a "Best X Blogs" article, where X is a topic in your industry, and then letting the people you link to know about the article. I got the idea from a Mozinar. My question is, how close does the X from above have to be in your niche? For example, if your product is running shoes can you write a "best athlete blogs" article? I'm worried about them reading the article, then leaving. In some smaller niches the topics closest to the product don't have much in the way of blogs out there. So how close to your niche does the Best X Blogs topic have to be?
Content Development | | BobGW0 -
What are the best wordpress theme clubs
Hi, i am looking for the best theme clubs out there for wordpress, i am looking for clubs that offer support and also ones that have a forum that you can share ideas as well as get support. any suggestions would be great
Content Development | | ClaireH-1848861 -
What is the best practice for using the same content on two pages?
I have two websites in a very similar niche(s)...I have good unique content article that I would like to use on both sites because it adds value to the visitor experience.. Example: Science of Colors would be very useful for my seattle house painting paint colors page. I want to have content so they do not need to leave the site to navigate to second site. Would the identical content trigger a penalty or would it be crawled, ignored, and not indexed. Does having a rel=authorship on one site trump the site..Or is it a pile of BAD.
Content Development | | johnshearer0 -
What's the best way to include a pdf in your post?
I have some posts where I'd like to include a downloadable pdf....what is the best way seo wise to do this? I was thinking of just putting the file on my server and than just including a link to download it, but I'm thinking there's probably a better way. Any thoughts?
Content Development | | NoahsDad0 -
I have created 2 blogs for a client as they have 2 domains (1 for their core business, and 1 for a product). I want to use the same content on both blogs. What is the best way to set this up so there are no ranking or duplicate content issues?
We are pushing SEO for only one of the domains, therefore I would like one to be dominant. We will be sending the blog post via email to their database, therefore each blog needs to have the same content. Thank you!
Content Development | | MarketingResults0 -
OPINION on forum software phpbb OR vBulletin?
Anyone recommend one over the other? If so, why? I don't care about price.
Content Development | | Francisco_Meza0