Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Not found errors (404) due to being hacked
-
Hi Moz Guru's
Our website was hacked a few months ago, since then we have taken various measures, last one being redesigning the website all together and removing it from a WordPress platform. So far all is going well, except that the 404 not found errors keeps coming up in Google Webmaster tools. The URLs are spam pages that were created by the virus. And these spam pages have been indexed by Google, and now we are struggling to get rid of them.
Is there any way we can deal with these 404 spam pages links? Is marking all of them as fixed in the webmaster tools - search console- crawl errors helpful in any way? Can this have a negative impact on the SEO ?
Looking forward to your answers.
Many thanks.
-
I have a new client and just discovered on Open Site Explorer hundreds of links to ghost pages. The anchor text is stuff like Criminal Background Checks Las Vegas or Find Missing Persons.
I am not the webmaster. What advice should I give him?
Julie
-
Green Stone,
Thank you for your reply. At the moment we are manually trying to remove the links by using "Remove outdated content" tool whilst also creating a list of spammy links that might backlink to those spam pages we are removing, that were created by the virus.
Thank you.
-
Monica,
Sounds like you guys have taken the necessary steps to clean up the website and prevent it from occurring again. 404 spam links are a pain, that can often take some time to be removed from google's index all-together.
- A way to speed up the process is by changing the 404 status of these pages, and having it return a "410" error instead. This tells google it is a permanent non-existent page, and thus it will fall out of the index more quickly than a regular 404.
- In the meantime, if the number of 404 errors aren't overwhelming, you could try the "remove urls" tool within search console for these pages, which will temporarily remove them from the index all together. (emphasis on temporary)
- Marking them as fixed wouldn't be helpful, as the errors still exist, and would return to your search console not long after. (it certainly wouldn't harm your SEO, it just wouldn't be very helpful in this specific instance).
Hope that helps.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moved company 'Help Center' from Zendesk to Intercom, got lots of 404 errors. What now?
Howdy folks, excited to be part of the Moz community after lurking for years! I'm a few weeks into my new job (Digital Marketing at Rewind) and about 10 days ago the product team moved our Help Center from Zendesk to Intercom. Apparently the import went smoothly, but it's caused one problem I'm not really sure how to go about solving: https://help.rewind.io/hc/en-us/articles/*** is where all our articles used to sit https://help.rewind.io/*** is where all our articles now are So, for example, the following article has now moved as such: https://help.rewind.io/hc/en-us/articles/115001902152-Can-I-fast-forward-my-store-after-a-rewind- https://help.rewind.io/general-faqs-and-billing/frequently-asked-questions/can-i-fast-forward-my-store-after-a-rewind This has created a bunch of broken URLs in places like our Shopify/BigCommerce app listings, in our email drips, and in external resources etc. I've played whackamole cleaning many of these up, but these old URLs are still indexed by Google – we're up to 475 Crawl Errors in Search Console over the past week, all of which are 404s. I reached out to Intercom about this to see if they had something in place to help, but they just said my "best option is tracking down old links and setting up 301 redirects for those particular addressed". Browsing the Zendesk forms turned up some relevant-ish results, with the leading recommendation being to configure javascript redirects in the Zendesk document head (thread 1, thread 2, thread 3) of individual articles. I'm comfortable setting up 301 redirects on our website, but I'm in a bit over my head in trying to determine how I could do this with content that's hosted externally and sitting on a subdomain. I have access to our Zendesk admin, so I can go in and edit stuff there, but don't have experience with javascript redirects and have read that they might not be great for such a large scale redirection. Hopefully this is enough context for someone to provide guidance on how you think I should go about fixing things (or if there's even anything for me to do) but please let me know if there's more info I can provide. Thanks!
Intermediate & Advanced SEO | | henrycabrown1 -
How old is 404 data from Google Search Console?
I was wondering how old the 404 data from Google Search Console actually is? Does anyone know over what kind of timespan their site 404s data is compiled over? How long do the 404s tend to take to disappear from the Google Search Console, once they are fixed?
Intermediate & Advanced SEO | | McTaggart0 -
Thousands of 503 errors in GSC for pages not important to organic search - Is this a problem?
Hi, folks A client of mine now has roughly 30 000 503-errors (found in the crawl error section of GSC). This is mostly pages with limited offers and deals. The 503 error seems to occur when the offers expire, and when the page is of no use anymore. These pages are not important for organic search, but gets traffic from direct and newsletters, mostly. My question:
Intermediate & Advanced SEO | | Inevo
Does having a high number of 503 pages reported in GSC constitute a problem in terms of organic ranking for the domain and the category and product pages (the pages that I want to rank for organically)? If it does, what is the best course of action to mitigate the problem? Looking excitingly forward to your answers to this 🙂 Sigurd0 -
My site shows 503 error to Google bot, but can see the site fine. Not indexing in Google. Help
Hi, This site is not indexed on Google at all. http://www.thethreehorseshoespub.co.uk Looking into it, it seems to be giving a 503 error to the google bot. I can see the site I have checked source code Checked robots Did have a sitemap param. but removed it for testing GWMT is showing 'unreachable' if I submit a site map or fetch Any ideas on how to remove this error? Many thanks in advance
Intermediate & Advanced SEO | | SolveWebMedia0 -
Weird 404 URL Problem - domain name being placed at end of urls
Hey there. For some reason when doing crawl tests I'm finding pages with the domain name being tacked on the end and causing 404 errors.
Intermediate & Advanced SEO | | Jay328
For example: http://domainname.com/page-name/http://domainname.com This is happening to all pages, posts and even category type 1. Site is in Wordpress
2. Using Yoast SEO plugin Any suggestions? Thanks!0 -
What are partial urls and why this is causing a sitemap error?
Hi mozzers, I have a client that recorded 7 errors when generating Xml sitemap. One of the errors appear to be coming from partial urls and apparently I would need to exclude them from sitemap. What are they exactly and why would they cause an error in the sitemap. Thanks!
Intermediate & Advanced SEO | | Ideas-Money-Art0 -
Do 404 Pages from Broken Links Still Pass Link Equity?
Hi everyone, I've searched the Q&A section, and also Google, for about the past hour and couldn't find a clear answer on this. When inbound links point to a page that no longer exists, thus producing a 404 Error Page, is link equity/domain authority lost? We are migrating a large eCommerce website and have hundreds of pages with little to no traffic that have legacy 301 redirects pointing to their URLs. I'm trying to decide how necessary it is to keep these redirects. I'm not concerned about the page authority of the pages with little traffic...I'm concerned about overall domain authority of the site since that certainly plays a role in how the site ranks overall in Google (especially pages with no links pointing to them...perfect example is Amazon...thousands of pages with no external links that rank #1 in Google for their product name). Anyone have a clear answer? Thanks!
Intermediate & Advanced SEO | | M_D_Golden_Peak0 -
Soft 404's from pages blocked by robots.txt -- cause for concern?
We're seeing soft 404 errors appear in our google webmaster tools section on pages that are blocked by robots.txt (our search result pages). Should we be concerned? Is there anything we can do about this?
Intermediate & Advanced SEO | | nicole.healthline4