Reviews not showing up in Google Places
-
We have had several clients tell us their customers are giving them reviews on Google Places, but the reviews are either not showing up at all, or they show up for one day and then disappear.
Has anyone else seen this happening with their clients, or with their own website?
What can we do to get Google to post the reviews or find out why the reviews are not appearing on the places listing?
Thanks for any help.
-
Hi Stephen,
Yes, this is very much a known problem. If your clients are involved, first step for them is to report their issues to this thread in the Google and Your Business Forum:
http://productforums.google.com/forum/#!msg/business/0f1Cu9yLIzY/J21OJDPL1NUJ[1-25]
This thread was started by Google Forum Top Contributor, Mike Blumenthal, to consolidate all of the complaints into one place for review. So, go there and list each client separately (or have them do it themselves) with documentation of what each is experiencing.
Additionally, here is a blog post on this topic from Joy Hawkins that I think will be helpful to you:
Also, if any of your clients happen to be in the auto dealership industry, be advised that Google appears to be cracking down on reviews in that sector with especial vigor. See:
Hope these resources will help you feel up-to-date on this issue, and maybe even help you resolve your client's troubles.
-
Is this a known ongoing problem? My client still has weeks-old reviews that aren't showing up on his + Places page. I'm under the impression this problem is widespread? I wonder why it affects some businesses while others rake in the ratings?
Thank you,
Stephen
-
Hello Greg,
Thanks for coming to Q&A with your question. I'm the Local SEO Associate here in the forum. As Delive has mentioned, there are a number of common reasons that reviews go missing. In fact, in my recent interview of Google Places Help Forum Top Contributor, Mike Blumenthal (see: http://www.solaswebdesign.net/wordpress/?p=1128) I asked Mike what the most commonly reported issue was and he responded:
Mike: Reviews, Reviews and Review issues.
So, that's how big of a problem this is.
Right at this moment, there is a known shakeup going on. See this thread in the Google Places Help Forum and read Vanessa's response:
http://www.google.com/support/forum/p/Places/thread?tid=30598b3a81e58555&hl=en
Read Mike Blumenthal's Google+ post on this:
So, your clients' vanished reviews may well be part of this work going on. Sit tight. Don't touch anything. Monitor what's going on and keep checking the G. Places Help Forum to see if someone posts an update on this. If, after a few weeks, the reviews have not returned, it will be soon enough to suspect another problem.
Hope this advice and up-to-the-minute news helps!
Miriam
-
Hi Greg,
There are many reasons for reviews not appearing on the google place and it happens to most of the websites.
The link Technical issues with reviews gives a detailed explanation of all the technical issues which are causing for the reviews not to appear.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why is my image Alt Text showing up under my URL and title on the Google results page?
I just realized this happened 😞 I optimized this page over a week ago. I changed out the old image on the page, along with the Alt Text. Now I see this when I do a search for it. No Beuno. Can some one please tell me how I get rid of the alt text in the result. many many thanks in advance. http://thumannagency.com/business-insurance/contractors-insurance Contractors Liability, Work Comp Insurance in Dallas, Texas ... <cite class="_Rm">thumannagency.com/business-insurance/contractors-insurance</cite>Your page is not mobile-friendly.Dallas, Texas Contractors Insurance. Contractors Insurance Quote. General Contractor working on a roof in Texas. Thumann Agency specializes in providing ...
Image & Video Optimization | | MissThumann0 -
Questions about optimization for Google Images
Hello all, I've got a few quick questions about optimization for Google Image search. Would be great if someone could help me out with these. Is it possible to track and seperate visitors that reach my website through the images presented in the SERP's? Should we avoid changing high ranking pictures on important keywords? If we need to change the pictures what would the best strategy be? Replace the original filename and alt tag of the picture? Keep the orignal pictures but change the location of the pictures to a new post on our website? Thanks in advance!
Image & Video Optimization | | buiserik0 -
Looking to hire an SEO for a Technical Review of my site
Hi I am new to SEO. I am the photographer and blogger behind the photography blog ShootTokyo. I am looking to make sure my site is optimized the best it can be for SEO. My site is a hobby for me but has really grown. I am looking make sure I have best practices implemented. I am not looking for quick fixes or try to cheat the system but to make sure I have a good solid foundation in place for SEO. I don't have a lot of experience nor a lot of free time so I want to make sure whatever free time I spend on this is really productive. I am looking to initially hire someone to do a technical assessment of my site and identify any fundamental issues I should address first. Once I have the assessment I am looking for advice on putting together a work plan on what I need to do and the best way to approach it. How can I best use the tools Moz is offering me? Which things are higher value that I should work on first, specific to my site? For more technical things I might hire this person to implement them or teach me how to implement them. If this is your business can you please let me know what your qualifications, experience, a link to your site and give me a range of what you might charge for something like this (you can email me details if you don't want to post here). If this isn't your business but have a recommendation I would love one. I am Tokyo based so ideally someone either in Asia, Europe or West Coast of US as it makes it easier to connect live if needed. Thanks Dave
Image & Video Optimization | | ShootTokyo0 -
Site videos and rich snippets - where to place video
Hi all, we have product videos that we are putting on our (new) site. The video thumbnail for a product is displayed along with image thumbnails on the product details page i.e. see here: http://www.3wisemonkeys.co.uk/dvd/portable-dvd-player-car/twin-dvd-player/nextbase-sdv48ac/ Click on the video thumbnail and a lightbox pop up window displays the movie. We would like to markup the videos with rich snippet markup. Is this possible with the videos setup in this way (i.e. video displayed in Lightbox) or would we need to embed the video in the product description text on this page (rather than thumbnail with Lightbox popup as it is at the moment) so that we stood a chance of getting a rich snippet on Google SERPs for our product detail pages? Thanks for any help.
Image & Video Optimization | | jasef0 -
Google Places, Google+ Local, or both?
I understand that Google is in the process of merging Google Places into Google+ Local, but the current state is very confusing. There are still two separate signup pages, and neither even MENTIONS the other. If someone is establishing a business web presence today, what should we set up?
Image & Video Optimization | | LunaGraphica0 -
Adding panoramio to google places
I recently watched a webinar on seomoz that said that panoramio was great for local search and that you should upload photos into google places from panoramio. I have tried it several times and on several different computers and have got the same response: We are unable to store your image at this time. Does anyone know why this is? Thanks. David
Image & Video Optimization | | dmweinberg20 -
Is anyone experiencing a large number of reviews disappearing in Google Places?
Just curious if anyone else has had issues with any clients losing lots of reviews in the last week?
Image & Video Optimization | | 4RealLocal0 -
Google Places email question
Hi Mozzers- I just watched the recent Webinar on Google Places optimization. Unfortunately I missed the live broadcast. I have a couple of questions: It was advised to use an email at the domain for claiming the listing. What about a Gmail address with the company's name in the address? I try to use an email at the domain, but sometimes I'm not able to get one setup. One of my clients provides a service where clients don't necessarily have to come to their location. I used the radius option within maps but they are still not coming up in other locations. I should note that they have very good visibility in the metro area where there is more competition. Some of their competition is showing up for lots of locations and they have offices in one location. Tips? Thanks in advance! LHC
Image & Video Optimization | | lhc670