How should I resolve duplicate Google Places listings?
-
I am doing work for a local business who has duplicate Google Places listings. I would like some input from those with experience in this as to how I should go about consolidating these listings.
Listing 1
- created ~3 years ago by someone in the local business.
- They don't have the login/password info for this listing.
- listing has inaccurate info, including the wrong url (it points to their old website which is no longer active, but redirects to the new site)
- 124 reviews associated with this listing
- listing is on 3rd page of Local Business results
Listing 2
- one year old
- All listing info is current and accurate and I have the login info
- 18 reviews associated with this listing
- listing is on 6th page of Local Business results
Up until a week or two ago Listing 2 was ranked between 1-3 in the local business results along side the map. Listing 1 was ranked around #6. I assume that the duplicate listings with their conflicting info (different url's associated with each) hit some tripwire in Google and they have now been penalized. Does this sound correct?
What is the best method for consolidating the two listings and reestablishing the ranking? Here are my thoughts, please let me know if there is a better way...
- gain access to Listing 1 by having the business claim/verify the listing
- update all info in Listing 1 so that it is current and accurate
- deactivate and/or delete Listing 2
Is this the best course of action? Thanks!
-
In my opinion you should claim both listings so you can at least control them until it gets resolved. The problem you with with deactivating either one of them is potentially losing any authority from the deactivated listing. Thats why I recommend contacting Google to merge them. But a good short term fix is to claim both listings and update them to have same/similar info, but you are still potentially splitting citation authority over 2 listings potentially.
-
Thanks Roger. I considered contacting Google, but given that it can take so long for Google to deal with the problem I was wondering if I might be better off trying to resolve the problem myself.
I'm curious to know which route would get my listing back in Google's good graces quicker. Would you always recommend going through Google for this problem? Thanks.
-
Log into your places account and go to your places page. There is a link to "report a problem." Click that link and explain what the issue is.
Here is the google article on dealing with this problem.http://www.google.com/support/places/bin/answer.py?hl=en&answer=183009
It can take several weeks for them to get around to correcting this so be patient.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
why google never shows Coursera or Udemy videos in the SERP?
I work for a website pretty much like Coursera, and google never brings up our videos in the SERP. It has been indexed and Search Console URL Inspection tool identifies it as a video object. is it a technical issue or just google doesn't like to show us in the SERP? Is there any way to fix this?
Image & Video Optimization | | semrtaz0 -
Right hand side Google Local profile image pulling from 3rd party site
Hello! When googling our company's name, the Google Local profile comes up on the right hand side with the reviews, address, phone number, etc. Those are all fine but the main photo being used is not the one specified in the Google My Business profile but it seems to be pulling from a 3rd party site that recently added a link and an image to our website. Why is this happening and can we specify the image that shows up? Your help will be very much appreciated!!!
Image & Video Optimization | | uniseo10 -
Hello everyone! I have one question regarding local business listing
My Website is on 2nd position of the SERP but it is not visible on the first 3 list of Google Map. Although My website has 4.8 stars on the result page. https://moz.com/blog/one-dead-simple-tactic-for-better-rankings-in-google-local: I got an idea from this post, but the solution that author has given is very time consuming one. could anybody help me, "how to be visible on the Google Map first 3 results? and also please share your ideas on How to rank for images and videos.
Image & Video Optimization | | Tabassum0 -
What Google+ URL to Take?
I could go with my Domain Name (/+tallahasseedefense) for simplicity sake and ease of remembering. However, would there be any SEO benefit to using a Google+ with both "Attorney" and "Tallahassee" in the URL (/+Casey&TorresAttorneysatLawTallahassee)? cna4R08
Image & Video Optimization | | DrewR0 -
Ranking Differences for Google+ Local vs. Places Listings
I'm seeing some odd behavior with Google+ Local and Google Places listings for clients. I'm wondering if anyone else is seeing it... Here's the situation: We've recently bought on 4 new clients that all have duplicate listing issues, and, weirdly, all have both places and a Google+ local created listings. For three of those four, the Google+ local listing is outranking the Places account for a brand name search (e.g. Dr. John Doe). Weirdly, in one instance, the Google+ local account that is outranking the Places page is named in a less accurate fashion. e.g searching for "Dr. John Doe" the rankings look like this... A) John Doe Plastic Surgery, P.C. - Dr. John Doe B) Dr. John Doe, MD Anyone else seeing this sort of behavior? How are you creating local listings for clients these days - via the places dashboard, or Google+ Local?
Image & Video Optimization | | BedeFahey0 -
Google maps displaying wrong image
Hi, I couldn't figure this out, how do i change image that shows up on the right side for maps results, do i change it in my Google places account ?(which i did and and its a first one) or in Google plus, i just cant get it? Thanks for help.
Image & Video Optimization | | Davidmez0 -
Google Review requirements
I'm considering asking some of our clients to leave a Google review on places page. Currently we've focused more on LinkedIn recommendations but this has not impact on local search results. So my questions is what do our clients require to leave a Google review? Do they need a Google + profile? Do they need a Google + business page? Or would a personal gmail account suffice? Appreciate any feedback you have!
Image & Video Optimization | | Nick_Johansson0 -
Google+ Places Page Showing Wrong Information
Hi There, I have a client who's runs three nuseries (pre schools) A, B and C and has three differen googe+ pages all with different addresses so no problem there. However I noticed that if I clicked on on of them in the Google places account settings listing A would show the details of listing B and not it's own. Thinking this was a glitch I deleted listing A and was about to set up another one. I entered the phone number and it brought up the details to the listing B as sharing the same phone number. Is this is what's causing the issue? Can businesses share the same phone number in the same locality and have two different listings, despite having two different addresses? Kind Regards Neil
Image & Video Optimization | | jmaycock0