Google Analytics Goals are not recording

[SmileMoreSEO]

Hello!

I've set up Goals within Google Analytics and they aren't registering. I'm wondering if someone can review what I've set up to see if I've entered something wrong.

I'm trying to track enrollments. Here's the site info:

Enroll URL: http://www.careplusdentalplans.com/individuals/enroll-careplus/

Upon completion, the user goes to a Thank You page and our CMS generates a trailing URL parameter. For example:

http://www.careplusdentalplans.com/index.php/individuals/enroll-careplus-thank-you/#123456789

My Goal info in GA:

Goal URL: /individuals/enroll-careplus-thank-you/
Match Type: Head Match (to disregard trailing URL parameter)
Goal Funnel: Step 1: /individuals/enroll-careplus/

I'm curious if the problem lies in either:

The URL: Notice how the URL adds /index.php/ on the thank you page. In that case, should I enter the full URL in the Goal instead of the truncated URL?

The Funnel: Is it necessary to show the initial Enroll page or if I'll see that in the Flow Visualization regardless?

Thanks in advance for helping me out.

Erik

[john4math]

No problem!  Happy to help.

[SmileMoreSEO]

That worked. Thanks again, John!

[SmileMoreSEO]

Thanks for the quick reply, John. I'll give that a shot!

[john4math]

Head match means your goal URL has to match everything after your domain, not just the end of it.  In other words, you should be using /index.php/individuals/enroll-careplus-thank-you/ as your goal URL.