Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Reasons for store not showing up on Google?
-
Hi my client has a store which is not showing up on Google search results.
E.g. if you looked up store name and store location on Google, all the stores in that particular city show up except one. Also even if you click the: More results near CITY, and State the stores listing still doesn't show up.
So for some reason Google has excluded the store from Google search.
But if you go to Google Maps directly, and type in the same keyword "STORE NAME CITY" the store is displayed and there.
Does anyone know any reason why the store has been excluded from Google search results, but is listed successfully on Google Maps.
-
Hi Chris,
Without being able to look at the actual listing, it's difficult to diagnose an issue like this one. If you cannot share your client's details (understandable) can you provide further clarification as to your initial description of the type of search you're performing? I'm not quite following, as it seems you are saying you are doing a search for your client's own business name and location in Google's main search engine and that this is bringing up completely unrelated businesses instead of your client's business. This should not be happening, and I'm actually wondering if this isn't what you mean by your description. Please clarify if you can.
It would be best if you could actually show me the search and results, but if you can't do that, further description would help a little. I'll look forward to your reply!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Best way to manage multiple Google My Business accounts as a marketing agency?
As marketing agency we have for each client a Google My Business account. This means that we have more than 100 Google My Business accounts. We know that GA has a limit of 100 analytics accounts (free version), but is there a limit in Google My Business too? For now, we have created multiple accounts that own different Google My Business accounts of our clients. Can I just change all the different e-mail accounts of our marketing agency and change it to one? So we can manage all the Google My Business accounts of our clients in one e-mail account?
Image & Video Optimization | | conversal0 -
Why is my image Alt Text showing up under my URL and title on the Google results page?
I just realized this happened 😞 I optimized this page over a week ago. I changed out the old image on the page, along with the Alt Text. Now I see this when I do a search for it. No Beuno. Can some one please tell me how I get rid of the alt text in the result. many many thanks in advance. http://thumannagency.com/business-insurance/contractors-insurance Contractors Liability, Work Comp Insurance in Dallas, Texas ... <cite class="_Rm">thumannagency.com/business-insurance/contractors-insurance</cite>Your page is not mobile-friendly.Dallas, Texas Contractors Insurance. Contractors Insurance Quote. General Contractor working on a roof in Texas. Thumann Agency specializes in providing ...
Image & Video Optimization | | MissThumann0 -
Google categories for local limousine service
I manage the Google places page for a SAB (local limousine company). The question is, should I add "taxi" and "airport shuttle service" as categories? I have listed only "limousine" and "car service' for now and I want to play it safe although those 2 are related to limo service. Sometimes people refer to limo service as "taxi service" or they are inquiring about prices for shuttle service to the airport and they end up booking the service quite often. Does Google look to our website to find these words in the content? Google Analytics show lots of people are finding us through those two keywords as well although you cannot find the word “taxi" on our website. The interesting thing is that when searching for "taxi + my zip code" the company shows up 4th on maps results and when searching for "shuttle service + my zip code”, the company shows up 2nd on local results and also 2nd in organic results. Is this enough to make me add these 2 categories? Second question is about the area served, does it make a difference (in rankings) if I choose “Distance from one location"over"List of areas served"? What happens is the red pin would be in a different location. If I choose "Distance from one location" the pin would be right in the center of the city (which I think it shouldn't matter anymore that much since the proximity to the centroid is not a ranking factor anymore). If “list of area” served is selected, (the city name will be chosen) then the pin would be about 5 miles West of the city center. Any thoughts will be appreciated. Thank you!
Image & Video Optimization | | echo10 -
Metadata stored in images read by search engines?
Does anyone know if metadata stored in images is read by search engines?My company stores images in digital asset management systems and metadata keyword tags are added to the images, so they can easily be found within the system. Since these keywords are stored in the image file, I was wondering if search engines can read them once the image is placed on the website, but I'm not finding any evidence of this in my research.
Image & Video Optimization | | unitedairlines0 -
Getting a Google Places listing verified on an automated phone system.
I've been having issues getting my Google Places/+ listing verified as we have an automatic phone system. If you call our office you have to dial a number to reach an actual human being or before you can leave a message. Whenever the Google Bot calls we aren't able to receive our Google Place verification code. Currently.. there is no option to send a postcard.. which is weird because for awhile that was the only option. Has anyone had any success on an automated phone system & how did you do it? Thanks!
Image & Video Optimization | | DCochrane0 -
Genuine Reciprocal Google Places Reviews, is that OK?
I have a client who works with other businesses, is it OK to have reciprocal reviews going on, they would be genuine reviews both both sides as they work for each other. Is that OK? Is it best for my client to use the Google Account that holds their Google Places page for doing the reviews? Or should they have a separate account for writing reviews, not associated with their business? I would appreciate your thoughts on this please? Many thanks Leo
Image & Video Optimization | | Rosewood0 -
Google Places / Map Results CTR vs Top Organic Result
I have a client who is currently ranking close to the top of the Google Places results for a handful of important local keywords. They have a competitor who is pretty consistantly ranking in number #1 and #2 organic positions, above the Places results. Does anyone know the average click through rates for results similar to these? Do the #1 and #2 organic positions still outperform the lower placed Google Places (with side map) results when the search intent is very local? I just wonder if they are possibly in a better position as-is if people are more likely to use the map or places listings on the SERPs page, rather than click through to another site. Thanks 🙂
Image & Video Optimization | | David_ODonnell2 -
Google Places - Shared Office Space
Howdy, A client of mine has a shared office space, where several other businesses share the exact same address, including the same suite number. I realize that this is likely one of the biggest issues holding them back in local/blended search results in their market, which is a very competitive one. (They do have a completely unique local phone number.) They have tons of citations -- way more citations than anyone else at the same address -- so they are definitely the most visible. They are ranking pretty well -- top of page two in organic results (overall top 10 organic if you exclude the places results) and top of page 3 in places results for some select local search terms. But obviously top of page one as a blended result is where we want to be. They have a lot of great content, a lot of quality links and citations. Out of all the competitors ranking ahead of them, a few do indeed deserve to be there, but most do not -- i.e. they have lower DA, PA, worse links, fewer links, no content / shit content compared to my client, and some even have incomplete Google profiles. I really think this could be the sole issue holding my client back from appearing in blended results on page one. What should we do? If I convince them to change their address, we'll have to update thousands of citations, many of which we don't have access to. In reality, we would be able to update some, but not all citations. This also could cause a short term rankings decline, and/or Google Places limbo for who knows how long! Is it possible to overcome this problem if they keep the same address? In a less competitive market I would think it's quite possible, but I'm not so sure in this case. Any advice would be greatly appreciated. Thanks!!
Image & Video Optimization | | djreich
David0