A problem with the MOZ New response to Question Email
-
Hi,
It seems that the MOZ New response to Question emails are getting my mailbox stuck (using outlook).
This does not happen with any other email including your other reports and emails.
Maybe its only me but it happens to me on two active questions I have with you (2 different new response emails I got).
Thanks
-
Hi guys!
Thanks for all your feedback and comments here so far
Our devs are aware of this issue and are taking steps to handle this ASAP. I do agree that it would be easy to simply remove the avatar in the CSS design of the email, but this would impact all the non-outlook users (there's a lot of them too). So the approach we are taking will ensure this doesn't happen to anyone, which we are hoping to test the fix soon!Thanks everyone for their patience and using the workaround so far. We won't disappoint!
Best,
Peter
Moz Help Team. -
I am with you on that!
-
Thanks but there is no solution there...
I understand that there might be a problem with one of the images but I must recommend that till they resolve it to remove that picture from the emails.
It drives me crazy
-
Check here for a possible workaround until a permanent fix is made: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook
-
Just happened to me again with this new response.
It gets the outlook stuck for approximately 30 seconds.This is the only mail (or mails) that I noticed that cause it! (including your other emails).
Moz top 10 and rankings reports are working ok.
-
Same here. Causes my outlook to stop responding for a bit every time I try to open/look at one of those response emails.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
I have written MOZ several times requesting account cancellation procedures but they don't seem interested in responding. I pre-paid my account in October 2019, paying for one year until October 2020. I would like to cancel my account and get a refund of the pro-rated unused amount. After not getting a response, I searched for a corporate phone number for MOZ. No phone number can be found. I am somewhat concerned as legitimate companies have phone numbers. Can someone advise me as to how to get my refund? Also, I subscribe to MOZ local. I need to know of canceling MOZ pro will inadvertently cancel MOZ local. Thanks,
Product Support | | Kingalan1
Alan0 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Moz having a few issues with their site?
I've seemed to have a load of issues as of late. Just small graphical things but still enough to make me concerned. 1. https://moz.com/community/users/4207879 being noindex (however it seems to other users an external tools work) (image proof: https://i.gyazo.com/2e77c94ffd068718e9e149e8afef1e44.png ) 2. No mozpoints: https://gyazo.com/9e0777af3ebbdb6ad58a395bafe28a52 3. I'm a staff member? https://i.gyazo.com/5d7b156c13fa1d0bb6c2e0af3467423f.png 4. Trying to respond when logged out: https://i.gyazo.com/9f5fe8efd372920391a9a54178561e0b.png (not really a bug, however could be a better experience) These have all been sent via support, just wondered if it was just me having issues? Seems i'm staff on this one too: https://i.gyazo.com/6f1bc6372180f4f9f1cb1c7d6f6d941c.png
Product Support | | ThomasHarvey0 -
Moz pricing plans don't make sense
Hey. I posted a question about this on my other Moz account (one I use for moz local), but it appears to have been removed, so here goes again. Can someone from Moz please explain to me why that in your plans, as the price goes up and more campaigns are allowed, the amount of keywords tracked per campaign goes down? $149 plan - 5 campaigns - 450 keywords = 90 keywords per campaign. $249 plan - 25 campaigns - 1100 keywords = 44 keywords per campaign $599 plan - 100 campaigns - 3700 keywords = 37 keywords per campaign What confuses me here with your pricing plans is two fold Modern SEO requires a lot of quality content, interlinked together to rank well (in most cases). Your SEO guides even talk about this. Blogging is one of the most popular ways to do this. However, in any modest website these days, especially one that runs a blog, how does tracking only 37 keywords per campaign make sense? The fact is, that even your starter plan with only 90 per campaign doesn't make sense. My business website is tracking about 300 (that actually drive traffic). I provide my SEO clients with the same type of work I would do for my self, which again reinforces that 37 keywords is plainly pathetic. Every online pricing model I've ever seen follows one simple rule: When price goes up, you get more for your money, not less. At first glance you might think that is what you're getting when you step up a plan and get more campaigns, but then to have less keywords per campaign simply doesn't make sense at all. What does make sense is to have a more flexible pricing model. Instead of locking us into set tiers which don't really make sense, you should allow a more flexible pricing BEFORE we have to go up to enterprise. Why not have a per project price of 'x' price per month, then have a price per keyword or maybe per 100 keywords. This would allow all of us the flexibility to run campaign depths that make sense for us, not for your counterintuitive views of how we should be tracking them. Again, I'd really like a Moz staff person to respond to this as the last time I commented about this, it was removed.
Product Support | | Multiverse-Media-Group0 -
Moz Analytics - Barely working, zero quality control
Two major issues with Moz Analytics - we've reached out to the help team on this multiple times and I've seen no clear answers from their team. Anyone hear anything on this or find a solution? Weekly Automatic Reporting: This has been sending between four and six "weekly" reports to my clients. This has impacted over 30 clients. Many of them contain blank or incomplete data. Sometimes, it'll take over 24 hours before a completed report gets sent after the first incomplete one. Addition of Keywords: The "Add & Manage Keywords" feature has been down for at least 24 hours at this time. Any campaign that I attempt to add keywords to refreshes the page without adding keywords. It appears that the href is set to "" and whatever code that is required to execute the addition of the keywords into the database is not being fired.
Product Support | | RangeMarketing0 -
The Moz website is acting all freaky...
It keeps loggng me out, not showing my campaigns, and generally being weird. Is anybody else experienceing this?
Product Support | | GregB1230 -
Are there tutorials to best learn how to use my Moz campaign?
I just recently created a Moz campaign and while some features are intuitive, there are many that I don't completely understand. Are there tutorials somewhere on Moz.com to help maximize my campaign efforts here?
Product Support | | leslieevarts0