Had to reactivate my account and now my campaign is completely gone -- eeek!
-
Hi, I recently had to change my bank and forgot that my payment for my moz PRO subscription was automatically deducted on a monthly basis from the older bank.
I just realized this recently and have switched over my payment card to reactivate my account but now I see that my campaigns have been wiped as well. Could you please please please, reactivate my past campaign. There was so much history/past information there and I won't be able to recreate it to see the changes in the campaign and measure progress!
Please help! I would really appreciate it. I am coming to the MozCon conference in just a couple of weeks and am looking forward to more wonderful insights from you guys!
Thanks much,
Christina Kettman
-
I had exactly the same problem, took ages and a lot of stress to figure it out!
-
Awesome,
Got it all there ...
Thank you so much Phillip.
I looked everywhere, clicked everything, typed the pro.moz.com url in ...
I could not get to that page, but your link worked perfect.
I guess i needed /campaigns ... maybe the other is re-directed without it.
-
Hi,
It seems that it is because I was using the beta version of the site it didn't have this feature. The following link took me to the original version of the site and did work for me:
Phillip
-
I have the same issue ... credit card did not go through, i re-actvated my account and now I cannot find any of my campaigns ? Everything looks new I cannot get back to the old site and settings ???
Very frustrating ...
i don't have time to messing around trying to figure this out.
Why would this be so difficult to find ?
Any help would be appreciated
-
Hi,
This doesn't work for me, is this still possible since the move to the new site layout?
Phillip
-
Hi Christina,
You should be able to activate your campaigns with a few clicks. Log in to your account and navigate to your Campaigns overview page. Next, click on "Archived Campaigns" link (located near the top of the page, underneath the black design element labeled "PRO".) A list of your old campaigns will appear. Finally, click on the button labeled "Activate," located underneath each archived campaign. Let me know how this works for you.
Oh, and we are super excited you will be joining us at MozCon! See you in less than two weeks!!!!!
Christy
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Keywords showed volume before but now they say 'no data available'
Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'. What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.
Product Support | | Andresia1 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
What's the loss of an archived Campaign
Hi, I was wondering what will happen if I resume an archived campaign again. Will I lose any information by first archiving the campaign and resume it after.
Product Support | | OlafvR1 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
Account Cancellation - What happens to historical data?
After cancelling my Moz subscription, if I decide to subscribe again in the future, would I then regain access to historical data from when I was a paying subscriber?
Product Support | | JoeMangum0 -
Moz Campaign Not Updates
For some reason my Campaign hasn't run this week. It was supposed to run on Sunday, and it is now Tuesday. Just wondering if someone from support can take a look. Thanks.
Product Support | | TheWebMastercom1 -
Why has my Google Analytics dropped completely from the results on this weeks crawl?
The Account code hasn't changed in either Moz or on site? Also I added 53 new keywords to my campaign and they haven't all been ranked, it's like Moz has done half a job?! S.O.S.
Product Support | | danwebman0 -
Is anyone else seeing that their keyword rankings are pending even though they've been in the campaign for quite some time? Is this a known issue?
Is anyone else seeing that their keyword rankings are pending even though they've been in the campaign for quite some time? Is this a known issue?
Product Support | | IrishTimes0