My campaigns were erase Why???
-
I had 4 campaigns set up and running and I had an issue with the credit card in my profile and I updated the information and now all my previous campaign have disappear.
Can somebody help me on this?
-
I am very happy to hear that, Ashfordco! And you are quite welcome. Thanks for the update.
-
Go it! I found my campaigns, Thank you very much for the information.
-
Hi there, I'm sorry to hear that. Good news, though: your campaigns should have been archived when you had the issue with your credit card. If so, you can simply reactivate them. To do this, navigate to http://pro.moz.com/campaigns and click on "Archived Campaigns" in the sub-menu. Then click the button labeled "Activate" next to each campaign in the list. Did that work?
If not, please send an email to help@moz.com to open a new help request ticket. Best of luck! (Christy)
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
Product Support | | NineFiftyNine.net0 -
Problems adding mention queries to my campaigns in MA !! ??
Hi I've tried adding new mentions for a couple of different campaigns recently, once today and once yesterday. I'm entering the query name and search query but the 'preview this query' button stays 'dull' and cant cant be clicked so i cant preview the query to then add the query/mention. Is there a bug with this feature at the moment ? anyone else having probs or adding mentions ok ? if someone from moz could confirm asap much appreciated ? All Best Dan
Product Support | | Dan-Lawrence0 -
Can I retrieve a deleted campaign?
Is there any way for me to retrieve a deleted campaign (it is not listed in my 'Archived Campaigns')? If this is not possible, am I able to set up a new campaign to retrieve the historical data lost from the one that was deleted? Thank you
Product Support | | EurekaSolutions0 -
How to cancel a campaign
I would like to cancel a campaign of a client I am no longer working with. How do I cancel it?
Product Support | | FreshCatch0 -
My campaigns are all missing and can't access archives
"Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team." Yu0PY7g
Product Support | | matthewjharris0 -
Missing campaign after billing update
My campaign is missing after I updated my billing info. Why would that be?
Product Support | | jaspmiller0 -
Archived campaigns not in Moz Analytics
Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo0 -
Can I move a campaign across to a different account?
I currently have a campaign running in my account on behalf of one of our clients. They now want to setup their own SEOmoz account and take advantage of all the keywords for themselves. Is there anyway for them to take the campaign history with them? Thanks! TM
Product Support | | ppgrowth0