False Conversion Data in GA

[nsauser]

Hi all, I have a problem with Conversion Tracking in Google Analytics. Our contact form conversion completes when the user hits the Thank You page. Yesterday we had an increase in conversions that didn't correlate to form submission emails.

It appears that one person filled out our form, then returned (hit the back button?) to the Thank You page another 8 times as there were 8 entrances to the Thank You page and it's currently no indexed.

Is there a way to prevent this from happening?

Or should I just note in Analytics that the Conversion data is wrong for that day and note how many?

Thanks!

[john4math]

What you're describing should only report one goal success according to this, unless they're going to the thank you page in different browsers/devices?  Is it all the same person for sure?  Or could someone have shared this URL?

[nsauser]

Hi Sameer,

Thanks for your answer. It's not so much about the form being submitted more than once, it's more about the thank you page getting hit and creating inflated stats.

It seems to me that the person who is doing this is leaving our site and then backing into the thank-you page (see attached).

Per the attached, the Goal Previous Step - 1 is (entrance) so to me that would mean that they are backing into the page. They are definitely entering the page, not sure exactly what they are doing.

I've also attached a Reverse Goal Path for another site which shows the traditional (accurate) Goal flow.

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[EastEssence22]

Hi nsauser,
One way to achieve this is disable submit button through javascript after 1st click.
Ask developer how he can do it for specific time period. There must be some way.
Other way is after on thank you page, provide good navigation options for user, so he will not come back and hit same button.

Thanks