I cancelled my 30 day trial but my visa was still charged. How can I have this charge reversed. I do not want to continue using Moz.
-
Billing, I was charged even though I cancelled my 30 day trial
-
Hi J.C.,
Can you please email us at help@moz.com to resolve this issue? Unfortunately, we are not able to resolve billing requests through the Q&A forum.
I look forward to hearing from you there soon.
Chiaryn
-
Hi there Chiaryn,
I have the same problem as above. My credit card has also been billed but I cancelled my free trial. I would like the charge to be reversed, since I have not used the account anymore.
I hope to receive an answer from you shortly!
-
Hi There,
Since this is a billing issue, I am going to create an email in our support system. You will be receiving an email update from me shortly and I will get your question taken care of right away.
Chiaryn
Help Team Ninja -
Yeah, probably best to go directly to Moz team on this one rather then Q&A
-
This is payment related query.
I am sure, There is option to write directly to moz team. They will respond within turnaround time.Thanks
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect2 -
How can I find details when Campaign was created and by Whom in my account?
I have 5 seats in account, How can I find out who created or modified campaign?
Product Support | | ITWEBTEAM0 -
Crawl errors are still shown after fixed
Fixed long ago "title too long" and some 404 errors, but still keep on showing on error statistics
Product Support | | sws10 -
I want to delete my account here. How do I?
I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny0 -
Remove of No follow when you become a specialist on Moz
Hi It says when you get over 200 moz points that you "Removal of "nofollow" from first custom URL on profile", this isn't the reason I have become more active on the network, but I was wondering do I need to do anything or does it happen automatically. Thanks Andy
Product Support | | Andy-Halliday0 -
Moz Email Subscriptions
Hi Mozzers! We recently had someone leave our company who managed a lot of the Moz stuff we were doing and I have now taken over their role. I have been forwarded their emails and they keep receiving information from Moz such as the "Monthly Moz" and "Upcoming Mozinars", which is great, except I want those emails to now be sent directly to me. I cannot for the life of me figure out how to subscribe to these emails through our Moz profile - please help! Thanks! Sam
Product Support | | BlueLinkERP0 -
How can I get the August SEO Moz receipt?
I need to get a copy of the seo moz receipt for August 2013. I did not receive it. Please advise. Thanks!
Product Support | | tucweb0 -
Why is there no sign up for people who dont want the analytics?
New company is looking to use moz as I recommended it as a current user myself. However the new company i work for requires its own account. Can we not sign up for the tools without the analytics? How long will it be before we are accepted? This is a huge company I've been employed by 🙂 Cheers Robert
Product Support | | yournetbiz0