I cancelled my 30 day trial but my visa was still charged. How can I have this charge reversed. I do not want to continue using Moz.
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Billing, I was charged even though I cancelled my 30 day trial
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Hi J.C.,
Can you please email us at help@moz.com to resolve this issue? Unfortunately, we are not able to resolve billing requests through the Q&A forum.
I look forward to hearing from you there soon.
Chiaryn
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Hi there Chiaryn,
I have the same problem as above. My credit card has also been billed but I cancelled my free trial. I would like the charge to be reversed, since I have not used the account anymore.
I hope to receive an answer from you shortly!
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Hi There,
Since this is a billing issue, I am going to create an email in our support system. You will be receiving an email update from me shortly and I will get your question taken care of right away.
Chiaryn
Help Team Ninja -
Yeah, probably best to go directly to Moz team on this one rather then Q&A
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This is payment related query.
I am sure, There is option to write directly to moz team. They will respond within turnaround time.Thanks
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