NAP No mail delivered to physical location
-
Hello,
First question here on moz. I live in a small town, and some of my clients do as well. Some mail is delivered to physical locations, however most mail is delivered to PO Boxes. I have tried with some success to get the mail workers to flag Google and others post cards. Otherwise I am not able to verify ownership. Any ideas or help on how to verify businesses that don't get mail at their location would be great.
Dave
-
You're welcome, Dave. Good luck!
-
Miriam,
Thanks so much. I will try the troubleshooter.
Dave
-
Hi David,
While Ruben is correct that the use of P.O. Boxes is a violation of the Google Places Quality Guidelines, there is a chance that you can get help with this via the Google Troubleshooter located here:
https://support.google.com/places/
Click the contact button and go through the troubleshooter. You should see a blue 'Call Us' button appear in the form and if you can speak to a Google rep, they may be able to help you with the verification issue.
However, before you can do this, it's important to understand that any Google+ Local page you create must be based on the physical location of the business in question and not any associated P.O. box. So, for a client in this town, you'd need to create the listing, have postcard verification fail and then go through the troubleshooter in hopes of getting direct help from Google staff in verifying the validity of the business. This will be extra work on your part, and you should prepare you clients for this hangup by explaining Google's limitations in regards to small towns like yours where everyone picks up mail at the local post office. Be sure not to guarantee that you can get the listing verified for them, but tell them that you will make a best effort to make it happen.
Hope this helps!
-
Ruben,
Thanks for the reply. To clarify, these businesses have physical locations, they just don't receive mail at their location.
Any ideas in this scenario?
Thanks for your help,
Dave
-
Dave,
I would be careful about verifying businesses that do not have physical addresses or have clients at those physical addresses. Google is very clear about this being a violation of their guidelines. https://support.google.com/places/answer/107528?hl=en
Granted, I'm not the google police, but it's something I would recommend you considering.
Best,
Ruben
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does Google Image Search consider meta data (EXIF) when looking for a location?
Does Google Image Search consider meta data (EXIF) when looking for a location? Is it essential to define the meta data in order to rank top with images?
Image & Video Optimization | | fduo0 -
NAP: Best practices on your website?
My store currently has 2 location and will soon have 3. I was wondering what the best practice for listing your address information on a website. I currently have all 3 listings on one page, but would like to have a separate page for each location (to include managers and specific location info). My question is what is the best practice for listing locations on a website (for SEO)? Should I have a landing page with all 3 and their NAP info then have a link to the specific page with the same NAP info. Would having that info twice be a negative?
Image & Video Optimization | | nat88han0 -
Multiple Google Places Accounts - Same Physical Location
Hi there, One of my clients is a local law firm. I have created, populated and verified a Places page for them, but now I have discovered that they had previously created one for each of their attorneys at that location. According to Google's quality guidelines, this is totally fine. However, I am wondering if I should try to verify each of these accounts within Places to enhance their listing coverage? One thing I've already tried is modifying some of the listing details via Map Maker, but it would be nice to just make edits en masse, I think. Any suggestions?
Image & Video Optimization | | G2W0 -
For Local SEO on a business with many locations, should the city be included in the business name?
For a franchised business with ~50 locations spread across the US, should the city be included in the business name when building citations? Fictional example: We have a staffing franchise called 'Hamilton Staffing'. They have 50 locations in the US. They are all called 'Hamilton Staffing'. We need to finalize the correct NAP information so we are consistent in building citations. For the name, should we just use 'Hamilton Staffing' for all of them? Or should we use 'Hamilton Staffing - Chicago' and the like for other locations? It looks like InfoUSA and Axciom are just using 'Hamilton Staffing', whereas Google is using 'Hamilton Staffing Chicago' and the like. Thoughts on this?
Image & Video Optimization | | brianspatterson0 -
To have a location (that is really not a location)
So here is the problem that I am facing. The physical location of our business is located in a suburb of a large metro area market (which consists of 3 different cities). Our company services all of the cities located in the metropolitan area market. I have seen over the past year with Google+ and Google places that Google gives preference to businesses in local search based on their location (specifically to businesses that are located near the center of the city). My suspicions were confirmed by the following: http://www.davidmihm.com/local-search-ranking-factors.shtml In the past we went out and played the game where we purchased UPS boxes in our service cities so that we can compete in Google local search local (recommendation from a SEO company that we were using at the time). I did not really want to do that, but at the time it seemed as though we had no other option with how Google was ranking businesses in those markets. Now Google has caught on to this strategy and has killed those local listings. It is frustrating that Google assumes that a listing should have higher rank based largely on physical location. We never had the intent of violating Google policy, but what are we to do? Not trying to play victim but it is true. My question is how can we rank extremely well in local search for the different cities of the metro area considering that we are physically located in a suburb? Has anyone else successfully overcame this obstacle? Any ideas on how we can rank well in Google+/Google Places in these cities? Frustrated Business Owner.
Image & Video Optimization | | dshelton0 -
Google Places and Multiple Locations
Hi, I have a client with 3 different physical locations but only 1 phone number for his business. Does anyone know if Google Places will penalize me for duplicate listings due to having the same phone number or will I be ok if I have a different physical addresses per listing? Thanks, -Carlos
Image & Video Optimization | | caneja0 -
How can we geo-target our website optimization for cities besides our physical location?
We have a client that is a solar energy installation & leasing company in Austin, TX that wants to target the Houston and Dallas markets. We can do a Place Page for their physical offices in Austin and San Antonio to drive traffic for those cities. But we’re not sure the best way to help them rank for Houston and Dallas, where they don't have a physical address. We’re considering a separate landing page for each city, optimized for the geo-term. Will that help them to rank in the 7Pack in Houston and Dallas, if there’s no Place Page? Will it help them rank in the organic listings for that region? Can you offer any other suggestions for how to help them rank in 2 cities where they don’t have physical offices?
Image & Video Optimization | | DenisL0 -
Google Places - Different NAP on various directories...
My client's veterinary clinic uses a service called Localvets.com which is a division of Yext.com. This service updates listings and sponsors them across various directories. Since this is a referral service (they get paid for new clients) they use a custom phone number and custom website address for these listings. Question: Is this hurting the SEO potential of the Google Places listing since the N.A.P. are not the same? Thoughts?
Image & Video Optimization | | PMC-3120870
