I've been kicked out of OSE about 6 times today
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Anyone know why I'm being logged out automatically?
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Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
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Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
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Thanks for your help Sam.
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Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
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Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
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Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
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Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
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